דרושים » תוכנה » Solutions Engineer

We are seeking an experienced and highly motivated Senior Software Engineer to join our innovative engineering team. As a Senior Engineer, you will play a key role in designing, building, and optimizing our DataOps platform. This is a hands-on role where youll be solving complex challenges and driving innovation in how data operations are managed. Youll collaborate with cross-functional teams, helping to bring new features to life while ensuring the performance and scalability of our platform. This is an incredible opportunity to make a meaningful impact on the future.

What You'll Do
Design & Develop: Design, develop, and maintain scalable and reliable code for DataOps platform, ensuring high performance, security, and scalability.

Lead Features: Take ownership in leading the development of core features and services from conception to completion, with minimal oversight.

Mentor & Lead: Mentor junior engineers, sharing knowledge and best practices, and provide technical leadership across projects.

Drive Improvement: Champion continuous improvement efforts to ensure our systems are adaptable to evolving business needs.

Troubleshoot & Optimize: Troubleshoot and resolve complex technical issues in both development and production environments.

Collaborate: Work effectively with cross-functional teams (Product, Design, etc.) to translate requirements into robust technical solutions.

At our company, what you do matters. Every day, we protect over 100,000 organizations worldwide from increasingly sophisticated cyber and AI-driven threats, securing their AI transformation.
Our prevention-first approach safeguards hybrid networks, cloud environments, digital workspaces, and AI systems, stopping attacks before they happen.
This is where innovation meets real-world impact. Youll help customers across industries operate with confidence in a rapidly changing digital world, working alongside smart, curious people who take ownership, challenge assumptions, and solve complex problems.
Were proud to be recognized by TIME, Newsweek, and Forbes for excellence and workplace culture.
What really sets our company apart is the opportunity to grow, contribute, and help companies navigate their AI transformation securely.
If youre excited to work at the forefront of AI-driven security on a global scale, this is the place to do it.
Key Responsibilities
We are looking for a Technical Support Engineer to join our Support team and provide high-quality technical assistance to customers and partners.
In this role, you will work with advanced networking and cybersecurity technologies, troubleshoot challenging technical issues, and play an active role in ensuring a reliable and secure customer experience.
You will take part in resolving real-world technical problems across diverse environments, working closely with customers while collaborating with internal teams to deliver effective and professional support.
Major Responsibilites
Provide first-line technical support to customers and partners via chat, phone, and email
Assist customers with basic configuration, troubleshooting, and usage of security and networking solutions
Handle support service requests end-to-end, including proper logging, tracking, escalation, and follow-up
Perform initial fault isolation and analysis for networking and security-related issues
Review logs, traffic captures, and system data to help identify root causes of technical problems
Collaborate closely with senior support engineers and internal teams to resolve customer issues effectively
Follow established troubleshooting methodologies, documentation standards, and best practices
Continuously learn and develop technical skills through training, mentoring, and hands-on experience.

Required Sales Engineer
We are building a new, high-impact team to drive the growth of our Global Partnerships business and are looking for a Sales Engineer to focus on our PayFac and ISO partnerships.
You will be an early joiner and have the opportunity to become a core pillar of the team as we grow.
You will bring your experience and ideas to shape a new, cutting-edge, market-leading payments platform
You will be the voice of the customer to internal teams, build systems and processes that ensure seamless flow of information across different functions in the company.
You will work with colleagues who are experts in payments and fintech to gain and share knowledge.
What you will do:
Be a Technical Strategist: Partner with the our Sales and Relationship Management teams as the technical expert. Discover and understand client requirements to tailor solutions leveraging our product suite and platform capabilities.
Deliver Engaging Demos: Conduct compelling technical presentations and demonstrations as the subject matter expert to explain our products, showcasing their value proposition.
Own the Technical Win: Lead technical discussions, answer in-depth questions, and build confidence in our platform during the sales cycle.
Guide Seamless Integrations: Be a trusted advisor for client integrations, creating and managing integration plans, providing technical guidance, best practices, and hands-on support to ensure successful go-live for our partners.
Be a Product Champion: Serve as a voice of the customer, observing trends, capturing feedback and carrying insights from our partners to our product teams, to influence the product roadmap and ensure our platform is market-leading.
Create Developer Content: Collaborate with our Marketing and Developer Relations teams to refine technical documentation, integration guides, knowledge base articles/videos to empower our partners and internal teams.
Be the Architect and Builder: As a high performer, you will take the lead in defining processes, establishing cross-functional workflows with other teams to improve efficiency and productivity.
Stay Ahead of the Curve: Represent us and our product offerings at conferences, events and client meetings, and continuously deepen your expertise in the payments landscape.

We're looking for a Support Lead to build our company's customer support function from the ground up, working on site in Tel Aviv offices.
You'll be the founding member of our support organization, designing the processes, tooling, and team that will sit between our enterprise customers and our Product and Engineering teams. You'll report to the VP Product Growth and work closely with Product and Engineering to ensure issues are resolved fast, with full ownership, and with as little engineering drag as possible.
This is a rare opportunity to define what great support looks like at an AI-first company serving some of the world's largest enterprises, and to build it your way.
What you'll do
Build the support function from scratch: processes, workflows, escalation paths, SLAs, tooling, and internal playbooks.
Lead day-to-day support operations for global enterprise customers, owning prioritization, escalations, and customer communication.
Hire and grow a team of Support Engineers who are technical enough to investigate issues independently, reducing reliance on Engineering for first and second-line resolution.
Design an AI-first support model: leverage AI tooling for log analysis, issue investigation, and knowledge retrieval to help the team punch above its weight across a fast-growing set of diverse customer solutions.
Build and maintain a living knowledge base that enables support engineers to ramp quickly on new solutions and handle complex issues without deep product expertise from day one.
Partner with Product and Engineering to surface recurring issues, drive root cause fixes, and close the loop between customer feedback and product improvement.

We are seeking a Solution Engineer to join our Government Business Unit, based in Israel. In this high-impact role, you will bridge the gap between complex AI/data technologies and real-world intelligence operations. Working closely with the Sales team, you will serve as the technical authority during the pre-sales cycle for international and Israeli prospects, driving solution design, technical validation, and client engagement for defense and intelligence stakeholders.

The ideal candidate brings strong pre-sales experience, a deep technical background, and a proven background in intelligence or military operations (experience with the Israeli Navy or Defense/Intelligence agencies is a major advantage).

Key Responsibilities:
Lead the technical side of the sales cycle, translating complex customer needs into tailored, winning solution architectures.
Design, build, and deliver high-impact product demonstrations, technical trials, and Proof of Value (PoV) projects for key stakeholders.
Conduct discovery sessions to analyze client infrastructure, operational workflows, and domain-specific challenges.
Drive the technical responses for RFPs, RFIs, and complex defense tenders, working closely with internal R&D, Product, and Customer Success teams
Serve as a trusted advisor on Maritime Domain Awareness (MDA), API integrations, and hybrid SaaS deployments.
Provide client feedback and market requirements back to Product and R&D teams to shape the future of our platforms.

Required Escalation Engineer
As a Escalation Engineer you will be responsible for:
Serve as a focal point and source of knowledge for departments in the company and for our clients. Share the knowledge, by being a point of advice for the CS department and other internal teams, and work on keeping our KB up to date, including creating new articles.
Manage major and critical production outages - Take ownership, troubleshoot, diagnose, resolve technical issues, and prepare internal and external RCAs.
Work closely with business and engineering teams to ensure efficient issue resolution, maneuvering towards the most suitable solutions, and minimizing further escalations as much as possible.
Analyze production traffic and locate design gaps - deep-dive analysis of the transaction processing by our clients with our partners, identification of design gap (what is missing and what needs to be done), and analysis of top-tier client processing approval ratio.
Participate in the features development life cycle - starting from the design to the implementation method, and the handover to the relevant teams.
Maintain production quality - work closely with the engineering team to coordinate maintenance in production, provide risk analysis, and constantly enhance production quality.

Were looking for a Support Engineer to join our team and help support our global B2B SaaS customers. This is a hands-on technical support role for someone early in their career who is eager to learn, debug real customer issues, and work closely with Product and Engineering.

Because we support customers across multiple regions and time zones, this role may include shift-based work to ensure strong global coverage.

Youll be a great fit if you enjoy troubleshooting, communicating clearly with customers, and digging into technical issues until you understand what is happening.



What You'll Do
Own and resolve customer support tickets across technical and product-related issues.
Investigate bugs, configuration problems, integration issues, API behavior, and unexpected product behavior.
Reproduce issues, gather logs and evidence, and escalate clearly to Engineering when needed.
Use tools such as Zendesk, Jira, Datadog, Postman, SQL, and internal systems to investigate customer issues.
Support integrations, APIs, data flows, and security/compliance-related product areas.
Write clear customer-facing responses that are accurate, calm, and helpful.
Partner with Product and Engineering to identify recurring pain points and improve the product.
Create and maintain internal troubleshooting guides, macros, and customer-facing knowledge base articles.
Help improve support processes, ticket quality, triage, and escalation paths.
Represent the voice of the customer in product discussions.

As a Senior Cloud Support Engineer in our Tel Aviv team, youll be a key technical partner for our customers, helping them get the most out of our companys GPU-powered infrastructure. Youll dive deep into complex technical challenges, collaborate closely with global engineering teams, and play an active part in building a world-class customer experience.
At our company, we move fast, value initiative, and trust our people to think creatively and act with ownership. If you love solving problems, working with cutting-edge technologies, and being part of a close-knit, mission-driven team, this is the place for you.
What Youll Be Working On:
Deliver hands-on, high-quality technical support through Zendesk, meeting SLAs and keeping CSAT at 95%+.
Be part of a 24/7 support rotation ensuring rapid response to critical issues.
Diagnose and resolve issues related to VMs, hardware failures, and scaling tests using CLI and internal tools.
Manage alert triage, support maintenance windows, and run node delivery testing.
Work closely with global SRE, Networking, and Storage teams from triage through to RCA (root cause analysis).
Create internal documentation, onboarding materials, and SOPs to strengthen the global support process.
Suggest and implement process and tooling enhancements to make our systems more efficient and resilient.

Are you an Technical Enablement Engineer? ready to translate raw model output into a reliable, high-quality production system? Do you excel at the craft of Prompt Engineering and thrive on the challenge of ensuring Generative AI output meets rigorous quality standards in mission-critical applications?
Join our R&D Operations Team. You will be the Technical Enablement Engineer responsible for the end-to-end quality, performance, and operational tuning of our Generative AI-driven support system (Co-Pilot). Your mission is to actively shape the model's intelligence, govern the data it uses, and implement the mechanisms that guarantee its accuracy, directly accelerating our customer support engineering velocity.
Your Impact
Support & Customer Advocacy: Champion the Support Journey in Engineering. Develop in-product support instructions that reflect and address real incoming cases, enhancing the quality and effectiveness of AI feature solutions.
Model Quality Validation: Use existing evaluation platforms and methodologies to validate production models. Monitor quality metrics to continuously assess and rank AI answers for accuracy and reliability.
Prompt Engineering & CT Loop: Drive the Continuous Training loop through systematic prompt engineering (refining and versioning inputs). Analyze failures to define R&D actions or features needed to close model performance gaps.
AI Knowledge Governance: Act as AI Content Governor, implementing controls to verify and ingest compliant knowledge base content, ensuring a quality data source.
Cross-Functional SME: Serve as the AI Support Co-pilot Subject Matter Expert, partnering with R&D and Support Enablement to translate quality issues into core model logic improvements and feature development.

We are a leading SaaS and FinTech platform transforming how real estate investment firms manage their capital, investors, and operations. Trusted by 700+ GPs, owners/operators, and investment firms globally, we help teams streamline the full lifecycle of investment management-from fundraising and onboarding to reporting, distributions, tax, and back-office automation. But were more than just software. Were a team of bold thinkers, innovators, and real estate enthusiasts who believe complex processes should feel simple. Our platform combines modern technology with expert services, helping our customers raise more capital, deliver a better investor experience, and scale their businesses smarter. We are backed by top-tier VCs like Insight Partners and Qumra Capital, and were growing fast. Weve been named one of Globes Most Promising Startups, recognized as a Best Start-Up Companies to Work For by Duns 100, and one of Business Insiders Hottest PropTech Startups About the role: As a Sales Development Representative, you'll be on the front line of prospect outreach with the goal of generating qualified opportunities for our sales team. In this role, you will develop and own the "top-of-funnel" through outbound prospecting (cold calling, emailing, and social channels). You will be expected to quickly and effectively communicate our value proposition, respond to objections, and speak confidently to industry trends. This role is essential to our team's aggressive growth targets. Success will require a growth mindset, resilience, adaptability, and a commitment to finding creative solutions. What your day would look like: Prospecting Expertise: Dive into the strategic identification and enrichment of a prospect list tailored to our Ideal Customer Profile (ICP), ensuring a pipeline of qualified leads ready for engagement. Dynamic Multi-Channel Outreach: Engage with prospects through a seamless blend of phone, email, and LinkedIn interactions. Your mission is to spark interest, build relationships, and set the stage for meaningful conversations. Collaborative Partnership: Join forces with our sales team in meetings you've scheduled, playing a critical role in facilitating discussions and moving prospects through the sales funnel. Skill Enhancement: Participate in ongoing training and coaching sessions, embracing opportunities to refine your techniques and strategies in sales development, ensuring peak performance and continuous growth in your role.

Equal opportunity:
An equal opportunity employer. Consistent with our mission of serving a diverse and global audience, we value a diverse workforce and inclusive culture which reflects that. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, and veteran status. Please note that we use Spark Hire as part of our hiring process to review and assess job applications and related materials. This tool helps us screen applications more efficiently and ensure candidates meet the role requirements. As part of this process, well handle your personal information in accordance with our Candidate Privacy Notice.