דרושים » תוכנה » Customer Integration Engineer

Were looking for a Support Engineer to join our team and help support our global B2B SaaS customers. This is a hands-on technical support role for someone early in their career who is eager to learn, debug real customer issues, and work closely with Product and Engineering.

Because we support customers across multiple regions and time zones, this role may include shift-based work to ensure strong global coverage.

Youll be a great fit if you enjoy troubleshooting, communicating clearly with customers, and digging into technical issues until you understand what is happening.



What You'll Do
Own and resolve customer support tickets across technical and product-related issues.
Investigate bugs, configuration problems, integration issues, API behavior, and unexpected product behavior.
Reproduce issues, gather logs and evidence, and escalate clearly to Engineering when needed.
Use tools such as Zendesk, Jira, Datadog, Postman, SQL, and internal systems to investigate customer issues.
Support integrations, APIs, data flows, and security/compliance-related product areas.
Write clear customer-facing responses that are accurate, calm, and helpful.
Partner with Product and Engineering to identify recurring pain points and improve the product.
Create and maintain internal troubleshooting guides, macros, and customer-facing knowledge base articles.
Help improve support processes, ticket quality, triage, and escalation paths.
Represent the voice of the customer in product discussions.

As a Technical Support Engineer, youll be the one making sure that all existing customers issues are properly and thoroughly handled by the various relevant stakeholders.

You will be working at a fast-paced startup, servicing global enterprise clients worldwide and enjoying a diverse, dynamic culture, building next generation cyber security technology.

Responsibilities

- Lead investigation and resolution of complex technical issues, performing deep root cause analysis across application, network, security, and platform layers.

- Use logs, APIs, telemetry, and AI-powered tools to troubleshoot product behavior and accelerate issue resolution.

- Partner closely with R&D and Product teams to reproduce issues, validate fixes, document defects, and improve product quality.

- Own critical customer escalations, driving communication, coordination, and timely resolution.

- Participate in customer meetings to provide technical guidance, explain findings, and support resolution plans.

- Act as a technical focal point for customers and internal teams on product, integration, and security-related topics.

- Identify recurring issues and recommend improvements to product functionality, support processes, and automation.

- Create and maintain knowledge base articles, troubleshooting guides, and technical documentation.

- Support onboarding, training sessions, and knowledge sharing across teams.

we are pioneering the embedded lending network for point-of-sale consumer financing for merchants and financial institutions. Powered by a network of lenders and a data-driven matching engine, our company streamlines the distribution of credit into a single, secure, and reliable embedded lending platform. Merchants can rapidly implement our company's omni-channel platform online, in-store, and at every point of sale, enabling them to provide personalized financing choices to their customers.
Every merchant and lender on our network is configured, validated, and maintained by the Operations team. We do this through an internal Python platform we built and own end to end. We're looking for a sharp student to help us extend it -and, from time to time, to step out of the code and help a merchant or lender get their integration working.
This role sits inside the Operations team, close to both the product and the customer. You'll build the tooling, and you'll see it used - sometimes by our own team, sometimes on a call with a merchant who needs their integration fixed today. If you enjoy building critical tools that customers rely on, if youre happy being the go-to-person who solves real production blockers, lets talk.
Responsibilities
Develop and extend our internal Python automation platform, which drives merchant and partner onboarding across all environments
Write and maintain MongoDB scripts and queries for configuration, validation, and reporting tasks
Build validation and safety logic that catches configuration errors before they reach production
Use AI coding & Automation tools as part of your day-to-day workflow to move faster on real tasks
Support recurring configuration requests from internal teams -and identify which of them can be automated
Join integration or debug sessions with merchants and lending partners, helping them trace issues through API requests, configuration, and logs.

Required Escalation Engineer
As a Escalation Engineer you will be responsible for:
Serve as a focal point and source of knowledge for departments in the company and for our clients. Share the knowledge, by being a point of advice for the CS department and other internal teams, and work on keeping our KB up to date, including creating new articles.
Manage major and critical production outages - Take ownership, troubleshoot, diagnose, resolve technical issues, and prepare internal and external RCAs.
Work closely with business and engineering teams to ensure efficient issue resolution, maneuvering towards the most suitable solutions, and minimizing further escalations as much as possible.
Analyze production traffic and locate design gaps - deep-dive analysis of the transaction processing by our clients with our partners, identification of design gap (what is missing and what needs to be done), and analysis of top-tier client processing approval ratio.
Participate in the features development life cycle - starting from the design to the implementation method, and the handover to the relevant teams.
Maintain production quality - work closely with the engineering team to coordinate maintenance in production, provide risk analysis, and constantly enhance production quality.

We are looking for a skilled and motivated Field Engineer to join our technical team. In this role, you will be responsible for the end-to-end installation and configuration of our systems at customer sites worldwide. This position is ideal for a hands-on professional who enjoys working with both complex software environments and physical infrastructure. The role includes significant on-site work and frequent travel to support clients in Israel and abroad.
Responsib\ilities:
On-site Installation: Lead physical deployments, including racking, cabling, and connecting power and networking infrastructure at client sites
System Configuration: Install and configure Ubuntu/Linux-based environments and ensure seamless integration with client networks
Tier 2 Support & Maintenance: Provide technical support to international customers during installation and as part of ongoing post-installation support
Networking: Troubleshoot and optimize network connectivity (TCP/IP, DNS, firewalls) to ensure system stability
Documentation: Maintain technical deployment guides and site visit reports

we are looking for a Cyber Security Support Engineer.
As a Cyber Security Support Engineer, you will be responsible for answering customer tickets, investigating problems and working with the relevant teams to resolve them, checking and validating findings and vulnerabilities found in the system, and supporting the customer success team with issues of customers.
Work Days: Monday-Friday:
Resolve product or service issues by understanding the customers request/claim, determining the cause of the issue, selecting and explaining the best solution, expediting the correction or adjustment, and following up to ensure a satisfactory resolution.
Work on complicated problems and come up with a resolution.
Collaborate directly with R&D, Product Management, and Security Research to address product bugs and improve product design for long-term supportability.
Access Management - Check and validate new users and access levels.
Maintaining our knowledge base and AI information data.
Lead initiatives to optimize support team workflows, tools, and processes to significantly boost productivity.
Support and manage the continuous systems that associate domains and IPs to our customer companies.

We are seeking a Solution Engineer to join our Government Business Unit, based in Israel. In this high-impact role, you will bridge the gap between complex AI/data technologies and real-world intelligence operations. Working closely with the Sales team, you will serve as the technical authority during the pre-sales cycle for international and Israeli prospects, driving solution design, technical validation, and client engagement for defense and intelligence stakeholders.

The ideal candidate brings strong pre-sales experience, a deep technical background, and a proven background in intelligence or military operations (experience with the Israeli Navy or Defense/Intelligence agencies is a major advantage).

Key Responsibilities:
Lead the technical side of the sales cycle, translating complex customer needs into tailored, winning solution architectures.
Design, build, and deliver high-impact product demonstrations, technical trials, and Proof of Value (PoV) projects for key stakeholders.
Conduct discovery sessions to analyze client infrastructure, operational workflows, and domain-specific challenges.
Drive the technical responses for RFPs, RFIs, and complex defense tenders, working closely with internal R&D, Product, and Customer Success teams
Serve as a trusted advisor on Maritime Domain Awareness (MDA), API integrations, and hybrid SaaS deployments.
Provide client feedback and market requirements back to Product and R&D teams to shape the future of our platforms.

As a highly motivated and customer-focused Senior Technical Support Engineer on the global Cortex XSIAM support team, you will provide first-class technical support to our customer base. You will manage incoming inquiries, escalations, and technical issues, working closely with technical account managers to understand client environments and business objectives. Your role is to proactively mitigate risks, resolve complex technical issues, and collaborate with developers to create permanent solutions, ensuring a superior customer experience.
Key Responsibilities
Respond to user-reported issues in adherence to established Service Level Agreements.
Triage customer reported issues and respond to them via ticketing system, phone, or remote sessions.
Perform advanced troubleshooting at the application level and OS level, using your knowledge and relevant expertise.
Identify the area of fault (code, environment, or configuration) and work with the appropriate teams to implement the fix.
Provide timely feedback into the development process on customer-reported product problems.
Document actions to effectively communicate information internally and to customers.
Facilitate root cause investigations and manage the implementation of corrective and preventative measures.

Were looking for a highly motivated Support Enablement Engineer to join our amazing team. As a member of the Support Enablement team, you will play a critical role in enabling Support Engineers to execute all technical aspects of their job and will work to maximize the support organizations effectiveness.

Responsibilities

Advocate for support and customer needs with R&D and Product teams during feature development, as well as retroactively for existing technologies.
Identify and understand support inquiries and challenges, act as their technical focal point, and work to fill knowledge gaps.
Build troubleshooting practices to reduce ticket resolution time and maximize support performance.
Own and drive the delivery of technical content and knowledge-sharing initiatives to the global Support team.
Provide guidance on product features and how they work through the creation of technical content.
Design and create technical onboarding and everboarding training content.

we are looking for a Senior Consulting Engineer.
As a core member of the Professional Services team, you will
Contribute to customer implementations at any or all phases of the application lifecycle: portfolio assessment, application planning and design, deployment architectures, development and build, integration and release configuration, system testing, production operations, application optimization, and best practices adoption
Deliver customer classroom-based training to architect, developer and operations roles
Work as part of a wider delivery team comprising fellow consulting engineers, project managers and account teams
Cultivate your individual reputation as a trusted advisor to guide and our customers into the future
Partner with Product and Engineering teams to influence the direction of the product roadmap