דרושים » הנדסה » Field Engineer

At our company, what you do matters. Every day, we protect over 100,000 organizations worldwide from increasingly sophisticated cyber and AI-driven threats, securing their AI transformation.
Our prevention-first approach safeguards hybrid networks, cloud environments, digital workspaces, and AI systems, stopping attacks before they happen.
This is where innovation meets real-world impact. Youll help customers across industries operate with confidence in a rapidly changing digital world, working alongside smart, curious people who take ownership, challenge assumptions, and solve complex problems.
Were proud to be recognized by TIME, Newsweek, and Forbes for excellence and workplace culture.
What really sets our company apart is the opportunity to grow, contribute, and help companies navigate their AI transformation securely.
If youre excited to work at the forefront of AI-driven security on a global scale, this is the place to do it.
Key Responsibilities
We are looking for a Technical Support Engineer to join our Support team and provide high-quality technical assistance to customers and partners.
In this role, you will work with advanced networking and cybersecurity technologies, troubleshoot challenging technical issues, and play an active role in ensuring a reliable and secure customer experience.
You will take part in resolving real-world technical problems across diverse environments, working closely with customers while collaborating with internal teams to deliver effective and professional support.
Major Responsibilites
Provide first-line technical support to customers and partners via chat, phone, and email
Assist customers with basic configuration, troubleshooting, and usage of security and networking solutions
Handle support service requests end-to-end, including proper logging, tracking, escalation, and follow-up
Perform initial fault isolation and analysis for networking and security-related issues
Review logs, traffic captures, and system data to help identify root causes of technical problems
Collaborate closely with senior support engineers and internal teams to resolve customer issues effectively
Follow established troubleshooting methodologies, documentation standards, and best practices
Continuously learn and develop technical skills through training, mentoring, and hands-on experience.

As a highly motivated and customer-focused Senior Technical Support Engineer on the global Cortex XSIAM support team, you will provide first-class technical support to our customer base. You will manage incoming inquiries, escalations, and technical issues, working closely with technical account managers to understand client environments and business objectives. Your role is to proactively mitigate risks, resolve complex technical issues, and collaborate with developers to create permanent solutions, ensuring a superior customer experience.
Key Responsibilities
Respond to user-reported issues in adherence to established Service Level Agreements.
Triage customer reported issues and respond to them via ticketing system, phone, or remote sessions.
Perform advanced troubleshooting at the application level and OS level, using your knowledge and relevant expertise.
Identify the area of fault (code, environment, or configuration) and work with the appropriate teams to implement the fix.
Provide timely feedback into the development process on customer-reported product problems.
Document actions to effectively communicate information internally and to customers.
Facilitate root cause investigations and manage the implementation of corrective and preventative measures.

In this role, you will provide technical support to customers, troubleshoot networking and communication solutions, and collaborate with Engineering and Product Management to resolve technical issues efficiently.

You will also deliver professional services and support customers both remotely and on-site.

This is a full-time position with the option of working from home one day a week.

Location: Tel Aviv office Ramat-Hachayal.

Key Responsibilities
Serve as the primary technical contact for assigned customer support cases via phone, email, and web.
Troubleshoot and resolve network configuration issues, equipment faults, and product-related problems.
Analyse customer network environments to identify root causes and recommend effective solutions.
Collaborate with Engineering, Product Management, and Tier-3 Support teams to resolve complex technical issues.
Deliver Professional Services, including product implementation, configuration, technical trainings, technical consulting, etc
Provide on-site installation, troubleshooting, and technical support when required.
Maintain high levels of customer satisfaction by delivering timely, professional, and effective technical support.

Were looking for a highly motivated Support Enablement Engineer to join our amazing team. As a member of the Support Enablement team, you will play a critical role in enabling Support Engineers to execute all technical aspects of their job and will work to maximize the support organizations effectiveness.

Responsibilities

Advocate for support and customer needs with R&D and Product teams during feature development, as well as retroactively for existing technologies.
Identify and understand support inquiries and challenges, act as their technical focal point, and work to fill knowledge gaps.
Build troubleshooting practices to reduce ticket resolution time and maximize support performance.
Own and drive the delivery of technical content and knowledge-sharing initiatives to the global Support team.
Provide guidance on product features and how they work through the creation of technical content.
Design and create technical onboarding and everboarding training content.

Required Customer Support Engineer
As a Technical Support, you will be regarded as our product expert and, as such, you will be involved in daily technical operations and escalations.
The main responsibilities include performing customer installations and technical evaluations, developing and testing and solutions in strategically and tactically significant applications and use cases, including File protocols, Machine learning, Object Storage, and high-performance computing, at customer sites and in the lab. You will consult on pre-sales and technical sales activities and will work on escalated technical support issues to resolution, interfacing with the customer and the development team.

Were looking for an enthusiastic and highly motivated Technical Support Engineer to identify, diagnose and resolve customers issues. The Technical Support Engineer will be a part of our Professional Services team.

This is an exciting opportunity to work in a challenging, fast-paced environment in a high-performance team. Here we truly put our people first. We strongly believe in teamwork, and we encourage and trust our people to reach higher, learn more, and live up to their potential.


Job Description
Taking ownership of customer issues reported by customers and prioritizing them based on urgency and importance.
Researching, diagnosing, troubleshooting issues and identifying solutions to resolve system issues.
Coordinating support case resolution with the appropriate internal teams: Sales, Professional Services, Product.
Following standard procedures for proper escalation of critical or unresolved issues.

we are looking for a Senior Consulting Engineer.
As a core member of the Professional Services team, you will
Contribute to customer implementations at any or all phases of the application lifecycle: portfolio assessment, application planning and design, deployment architectures, development and build, integration and release configuration, system testing, production operations, application optimization, and best practices adoption
Deliver customer classroom-based training to architect, developer and operations roles
Work as part of a wider delivery team comprising fellow consulting engineers, project managers and account teams
Cultivate your individual reputation as a trusted advisor to guide and our customers into the future
Partner with Product and Engineering teams to influence the direction of the product roadmap

We are seeking an experienced and highly motivated Senior Software Engineer to join our innovative engineering team. As a Senior Engineer, you will play a key role in designing, building, and optimizing our DataOps platform. This is a hands-on role where youll be solving complex challenges and driving innovation in how data operations are managed. Youll collaborate with cross-functional teams, helping to bring new features to life while ensuring the performance and scalability of our platform. This is an incredible opportunity to make a meaningful impact on the future.

What You'll Do
Design & Develop: Design, develop, and maintain scalable and reliable code for DataOps platform, ensuring high performance, security, and scalability.

Lead Features: Take ownership in leading the development of core features and services from conception to completion, with minimal oversight.

Mentor & Lead: Mentor junior engineers, sharing knowledge and best practices, and provide technical leadership across projects.

Drive Improvement: Champion continuous improvement efforts to ensure our systems are adaptable to evolving business needs.

Troubleshoot & Optimize: Troubleshoot and resolve complex technical issues in both development and production environments.

Collaborate: Work effectively with cross-functional teams (Product, Design, etc.) to translate requirements into robust technical solutions.

we are looking for a Cyber Security Support Engineer.
As a Cyber Security Support Engineer, you will be responsible for answering customer tickets, investigating problems and working with the relevant teams to resolve them, checking and validating findings and vulnerabilities found in the system, and supporting the customer success team with issues of customers.
Work Days: Monday-Friday:
Resolve product or service issues by understanding the customers request/claim, determining the cause of the issue, selecting and explaining the best solution, expediting the correction or adjustment, and following up to ensure a satisfactory resolution.
Work on complicated problems and come up with a resolution.
Collaborate directly with R&D, Product Management, and Security Research to address product bugs and improve product design for long-term supportability.
Access Management - Check and validate new users and access levels.
Maintaining our knowledge base and AI information data.
Lead initiatives to optimize support team workflows, tools, and processes to significantly boost productivity.
Support and manage the continuous systems that associate domains and IPs to our customer companies.

Required Escalation Engineer
As a Escalation Engineer you will be responsible for:
Serve as a focal point and source of knowledge for departments in the company and for our clients. Share the knowledge, by being a point of advice for the CS department and other internal teams, and work on keeping our KB up to date, including creating new articles.
Manage major and critical production outages - Take ownership, troubleshoot, diagnose, resolve technical issues, and prepare internal and external RCAs.
Work closely with business and engineering teams to ensure efficient issue resolution, maneuvering towards the most suitable solutions, and minimizing further escalations as much as possible.
Analyze production traffic and locate design gaps - deep-dive analysis of the transaction processing by our clients with our partners, identification of design gap (what is missing and what needs to be done), and analysis of top-tier client processing approval ratio.
Participate in the features development life cycle - starting from the design to the implementation method, and the handover to the relevant teams.
Maintain production quality - work closely with the engineering team to coordinate maintenance in production, provide risk analysis, and constantly enhance production quality.