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we are seeking a Senior Technology Project Manager We are looking for a skilled Senior Technology Project Manager to lead a complex, multi- system technology project end-to-end, focused on the gradual modernization of a legacy system and the integration of new components alongside the existing system. This role requires extensive experience managing complex technology projects in matrix environments, leading development, system analysis, QA, infrastructure, vendor, and business teams, while taking ownership of scope, budget, timelines, quality, risks, and delivery. A full-time position based in Lod, Israel. Key Responsibilities:
* Lead and manage a complex, multi- system technology project end-to-end.
* Manage gradual legacy system modernization and integration of new components with existing systems.
* Lead development, system analysis, QA, infrastructure, vendor, and business stakeholders in a matrix environment.
* Manage project scope, budget, timelines, quality, risks, dependencies, blockers, and delivery.
* Manage vendors and subcontractors, including monitoring deliverables, costs, and schedules.
* Drive multiple stakeholders, identify issues early, and promote solutions independently with minimal escalation.

We are looking for a Project & Product Manager to join our team and lead end-to-end implementation, configuration, specification, and development projects for retail and ERP systems, with an emphasis on Odoo, for customers across fashion retail, supermarkets, fuel stations, and general retail.

This role combines end-to-end project management, product and business-process specification, day-to-day work with customers and technology teams, and daily use of advanced AI tools, especially Claude, to speed up specification work, document writing, requirements analysis, and even support for development, integrations, and customizations.

Your key responsibilities will include:

Project Management
Manage end-to-end implementation projects at customer sites, from kickoff through Go-Live and post-launch support - work plans, timelines, prioritization, and resources.
Track progress, manage risks, identify blockers early, and drive solutions.
Manage customers, vendors, and development/implementation/support teams; lead status meetings and follow-up on decisions and tasks.
Report ongoing status to management and customers: progress, risks, gaps, and action plans.

Product & Business Process Specification
Lead specification with customers: business needs, current-process mapping, and future-process planning.
Write BRDs, PRDs, user stories, process docs, and functional specs, translating complex requirements into clear, actionable solutions that balance customer needs, system constraints, product, and dev capacity.
Specify loyalty processes (benefits, coupons, point accrual/redemption) and their impact on POS, ERP, promotions, and reporting.
Partner with development/implementation to ensure the built solution matches spec; support testing, UAT, customer validation, and Go-Live prep.

Working with Advanced AI Tools
Use Claude and other AI tools daily to draft documents, break down requirements, build user stories and work plans, and analyze processes.
Use Claude to support development of customer solutions - automations, integrations, reports, workflow and configuration changes.
Write strong prompts, validate outputs professionally, and use AI critically - as an accelerator, not a substitute for judgment.

As a Data Center Operations Project Manager on our companys Cloud Deployment Operations team, you will drive the physical expansion and operational readiness of our sustainable data center infrastructure. In this full-time role, you will lead complex, high-impact infrastructure deployment projects across our data center environments. You will be the orchestrator ensuring sites are ready, structured cabling and physical layer infrastructure are installed to exact specifications, and our cutting-edge cloud infrastructure is brought online efficiently and reliably to power the future of compute.
The ideal candidate is a self-directed, highly organized technical project manager who thrives in fast-paced, dynamic environments. You bring a deep understanding of physical infrastructure deployments, data center operations, and cloud readiness, paired with the exceptional collaboration skills required to align cross-functional engineering teams and external vendors. By bridging the gap between physical deployment and operational reality, you will directly accelerate our company's mission to build the most climate-aligned digital infrastructure on earth.
What Youll Be Working On:
Ensure Site Readiness: Oversee all aspects of site readiness, proactively coordinating with diverse stakeholders to guarantee facilities are fully prepared for seamless equipment installation and operational deployment.
Own Deployment Execution: Lead end-to-end project management for physical layer and cable infrastructure rollouts, driving vendor execution from initial planning phases through final testing and handoff.
Manage Physical Infrastructure: Partner closely with internal deployment engineers to oversee the installation of structured cabling (backbone fiber, copper, pathways, and containment), ensuring third-party vendors execute strictly according to engineering designs and timelines.
Drive Cross-Functional Collaboration: Align project goals, key dependencies, and deliverables by working hand-in-hand with our Digital Infrastructure Group (DIG), Site Reliability Engineering (SRE), and external partners.
Build Project Plans & Schedules: Develop, maintain, and manage highly detailed project plans-utilizing Gantt charts and tracking tools-to map critical milestones, track dependencies, and ensure on-time project delivery.
Mitigate Risks: Proactively identify project risks, physical constraints, and resource blockers, establishing robust mitigation strategies to maintain continuous project momentum.
Engage Stakeholders: Deliver clear, concise, and proactive updates regarding project progress, risks, and milestones to engineering, operations, and leadership teams to ensure total organizational alignment.
Continuous Process Improvement: Standardize and optimize deployment methodologies, contributing new processes and documentation to elevate the efficiency of the Cloud Deployment Operations team.

We are seeking a Global IT & MIS Manager to lead our global information technology operations. Reporting to the COO, you will ensure our technology systems, infrastructure, and digital tools are secure, scalable, and aligned with the company's strategic objectives - while driving the adoption of AI and automation across the business.

Responsibilities
Strategy & Leadership
Develop and implement IT & MIS strategies and policies that align with the company's business objectives
Own and manage the global IT budget, ensuring resources are allocated effectively across infrastructure, security, and innovation initiatives
Provide leadership and direction to the IT team, ensuring they have the resources and support to deliver high-quality services to the business
Build and maintain effective relationships with executive leadership, department heads, and key external partners/vendors
Infrastructure & Cloud
Lead the implementation and integration of new technology solutions (cloud, on-prem, and hybrid), ensuring they meet business requirements and are delivered on time and within budget
Oversee the company's Microsoft 365 / cloud ecosystem, including identity management, collaboration tools, and enterprise licensing (e.g., E5) to maximize value and security posture
Drive modernization of legacy systems and infrastructure to support scalability and global operations
Cybersecurity & Risk
Own the security and integrity of the company's data and IT systems, including Zero Trust architecture, endpoint protection, and identity/access management
Establish and maintain a third-party/supplier cybersecurity and AI risk assessment program to evaluate vendors before onboarding
Develop, test, and maintain disaster recovery and business continuity plans
Ensure compliance with relevant regulatory and data privacy requirements (e.g., GDPR, ISO 27001, and defense/government-sector security standards where applicable)
AI & Emerging Technology
Define and lead the organization's AI adoption and governance strategy, including evaluation, piloting, and responsible deployment of AI tools (e.g., Copilot, Claude, and other enterprise AI platforms) across business functions
Establish AI usage policies, risk guardrails, and employee enablement programs to ensure safe and effective adoption
Identify emerging technology trends (AI, automation, cloud, cybersecurity) and assess their potential impact on company operations, proactively bringing recommendations to leadership
Data & Business Intelligence
Oversee enterprise data management and BI platforms (e.g., Power BI) to ensure reliable, secure, and actionable reporting for the business

We are seeking a Senior Customer Program Manager - Generative AI to support the planning and execution of technical and operational programs for key partners and maintain strong customer relationships. As a key member of the Customer Program Management Team, this role will drive collaboration with major enterprise customers, cloud service providers, Tier-1 partners, and OEMs. The ideal candidate will bring strong technical program management expertise, a solid engineering background, and the ability to thrive in fast-paced environments while ensuring successful outcomes for both internal teams and external collaborators.

What you will be doing:

Define and manage program schedules, deliverables, and turning points aligned with customer roadmaps and requirements.

Translate customer requirements into actionable tasks for all functional teams, driving timely issue resolution across engineering, quality, logistics, and sales.

Provide horizontal leadership to drive cross-functional program execution, managing high priority issues/concerns, and coordinating globally dispersed teams to ensure clear alignment on objectives.

Act as the primary customer interface, facilitating program kick-offs, technical discussions, design reviews, issues/bug tracking and resolution, customer qualification/validation efforts, and status updates throughout the product lifecycle.

Drive program execution from design through production deployment, ensuring on-time delivery, quality, and customer acceptance.

Provide ongoing post-deployment sustaining support, serving as case manager for high priority concerns within the generative AI domain.

Monitor factory production schedules, yields, and blockers, collaborating with ODM/contract manufacturers to resolve issues and meet operational targets.

Proactively communicate program health, risks, and key issues to both customers, internal partners, and leadership (Hardware, Software, Operations, Business, Quality, Sales, and Product Teams), ensuring transparency and alignment.

The Technical Program / Project Manager will oversee, orchestrate, and manage the end-to-end delivery of large-scale, complex enterprise cloud solutions, with a strong focus on Amazon Web Services (AWS) and cutting-edge Generative AI (Gen AI) initiatives.
This role requires a strategic, highly skilled leader who can navigate technical constraints and system integrations within highly secure, classified, and high-pressure environments (preferably within the defense sector). The ideal candidate will seamlessly bridge the gap between business needs and technical execution, combining deep technical understanding with expert-level proficiency in program methodologies, rigorous budget control, and financial oversight.
Key Responsibilities:
Program & Large-Scale Project Management: Lead and orchestrate complex, multi-faceted programs and large-scale projects within enterprise and defense environments from inception to deployment.
Financial Control & Resource Allocation: Develop, monitor, and maintain detailed project budgets and financial tracking. Ensure strict budget control, optimal resource allocation, and cost efficiency throughout the project lifecycle.
Business Analysis & Product Characterization: Conduct deep systems analysis, capture complex business requirements, and author comprehensive Business Requirement Documents (BRDs) and technical characterization specifications.
Gen AI & Cloud Delivery: Drive the execution and delivery of innovative Generative AI (Gen AI) projects and advanced AWS cloud infrastructure solutions.
Client & Stakeholder Management: Serve as the primary focal point for enterprise and defense clients; manage high-level stakeholder relationships, conduct regular briefings, and ensure alignment between technical teams and senior management.
Integration & Security Compliance: Oversee intricate system integration processes. Collaborate closely with cloud architects, data scientists, security teams, and compliance officers to manage auditing processes and maintain the highest levels of regulations/security.
Risk & KPI Monitoring: Proactively identify, assess, and mitigate risks associated with project delivery in high-pressure environments. Utilize advanced tools to track project health, timelines, and KPIs, implementing robust contingency plans when needed.

Required Director of IT Operations
As a Director of IT Operations you will be responsible for:
Lead the design, implementation, and continuous improvement of the company's IT infrastructure, internal systems, and business applications.
Drive AI initiatives across the organization by identifying opportunities, implementing AI-powered solutions, and automating business processes.
Lead complex cross-functional IT projects from planning through execution, ensuring alignment with business objectives and timely delivery.
Plan and execute infrastructure, cloud, and business systems migrations while minimizing operational impact.
Own the administration, monitoring, maintenance, and optimization of enterprise applications, cloud services, and corporate IT environments.
Define and implement IT standards, processes, KPIs, SLAs, and operational goals for the department.
Evaluate, implement, and integrate new technologies that improve efficiency, scalability, and user experience.
Collaborate closely with Engineering, Product, Finance, HR, and other business units to deliver technology solutions that support organizational growth.
Lead technical initiatives independently, taking full ownership from planning to execution with minimal supervision.
Manage vendors, software platforms, licensing, and strategic technology partnerships.

We are At Cross River, we're building the financial infrastructure that powers global innovation. With our cutting-edge suite of embedded payments, cards, and lending solutions, we enable millions of businesses and consumers to transact seamlessly and securely. With 900+ employees worldwide and an R&D center of over 160 employees in Jerusalem - we’re reshaping how financial technology is developed and delivered. .

The Role:
This role is central to driving operational excellence across the support organization, ensuring teams can deliver fast, high-quality service at scale. It leads the design and continuous improvement of support processes, workflows, and policies, while identifying opportunities for automation and efficiency gains. The position owns performance measurement through KPIs, dashboards, and analytics, translating data into actionable insights that shape strategic decisions. It also partners closely with cross-functional teams to enhance systems, tools, and end-to-end support experiences. With broad ownership and visibility, this role empowers the individual to influence how support operates globally, drive meaningful change, and elevate both customer and employee experience through smarter, more scalable operations. The Support Operations Lead will be measured on:
* Improvement in SLA performance
* Reduction in response and resolution times
* Increased support team productivity
* Improvement in CSAT and customer experience metrics
* Successful implementation of operational initiatives
* Adoption and effectiveness of support tools and processes Reports To: VP Technical Support

Who You Are:
A highly organized and data-driven Support Operations Lead to drive operational excellence across our customer and technical support organization. This role is responsible for optimizing support processes, managing support systems and tools, delivering actionable insights through reporting and analytics, and enabling support teams to operate efficiently at scale. The ideal candidate combines strong operational expertise, analytical skills, project management capabilities, and a passion for improving customer and employee experiences.

What You’ll Actually Be Doing:
Support Operations & Process Management
* Design, implement, and continuously improve support processes, workflows, and operational standards.
* Identify inefficiencies and drive automation initiatives to improve productivity and customer satisfaction.
* Drive initiatives to improve service quality, operational efficiency, and customer experience.
* Lead operational readiness for new product launches, feature releases, and organizational changes.
* Collaborate with Support Leadership, Product, Engineering, Customer Success, and Business Operations teams.
Performance Management & Analytics
* Define and monitor key support KPIs
* Build dashboards and reports to provide visibility into support performance and trends.
* Analyze operational data and present recommendations to leadership. Systems & Tools Administration
* Own and optimize support platforms such as CRM, ticketing, workforce management, and knowledge management systems.
* Partner with IT, Engineering, Product, and Customer Success teams on system integrations and enhancements.
* Evaluate and implement new technologies, including AI-powered support solutions.

Why You’ll Love Working Here:

* Flexible hybrid work model: three days a week at our Jerusalem office
* Monthly wellness reimbursement – from therapy to gel manicure, it's up to you
* Full Keren Hishtalmut, private health and dental insurance
* Volunteer days, donation matching, Yoga and Pilates
* A supportive, collaborative culture that puts our people first

Next Step:
Hit Apply!

We are currently seeking a Data Center Project Manager to manage and deliver projects within Amazon data centers. You will be part of a highly creative, efficient team tasked with tackling challenging problems that come with delivering projects in a live data center.

The Project Manager is ultimately responsible for project oversight and review of all disciplines including electrical, mechanical, controls, and architectural. A fundamental understanding of these systems is required, as the individual will be expected to identify areas for improvement as well as act on data provided from other teams and organizations. Ideal candidates will possess the ability identify and deploy innovative solutions to address operational challenges. This role requires both independent contribution as well as the ability to work across stakeholder teams. The scope of projects will include but not limited to the improvement of electrical, mechanical, fire detection and building automation systems. The Project Manager is responsible for the overall direction, coordination, implementation, control and completion of specific projects ensuring consistency with company strategy, commitments and goals.

Project management and oversight of construction related activities as they relate to modifying existing infrastructure for the purpose of installing new or to replace end of life equipment. This will include the ownership of the project scope, timeline, and budget.
Provide project management for specific initiatives aimed at increasing the resiliency of our data centers.
Electrical design and review of designs associated with the optimization of existing data centers.
Construction/project package drawing review.
Creation of project scope, request for proposals, and capital requests.
Total project quality including the creation of a commissioning plan and oversight of the execution.
Recording and reporting key metrics to team members and management.
Operational support including review of procedures, best practices, and maintenance initiatives.
Drive teams to perform troubleshooting and root cause failure analysis associated with equipment or electrical failures.
Work with contractors and vendors to deliver efficient and high quality project turnovers.
Be a leader within the group as well as within internal and external teams that support the data center.
Travel to support projects in the EMEA region.