We are looking for a proactive, experienced, and strong-minded IT Team Lead to build, lead, and elevate our global IT function. In this role, you will lead a team of IT professionals responsible for supporting our workforce worldwide, while designing, maintaining, and scaling our core infrastructure, SaaS ecosystem, and security systems.
You will combine hands-on technical expertise with strategic vision and leadership-driving IT operational excellence, scaling internal processes, managing vendor relationships, and ensuring an exceptional user support experience across the organization.
Key Responsibilities:
Leadership & Strategy:
Lead & Mentor: Manage, coach, and develop the IT support and systems team, fostering a high-performance, user-centric culture.
IT Operations & Scaling: Set IT strategy, policies, and operational workflows to support company growth across global office locations and remote environments.
Project Management: Plan, execute, and oversee complex, cross-departmental IT projects, system migrations, and infrastructure upgrades.
Budget & Vendors: Manage IT procurement, vendor relationships, hardware/SaaS licensing, and budget allocation to optimize IT expenditure.
Infrastructure, Systems & Security:
System Architecture: Oversee the architecture, configuration, and security of company IT infrastructure, SaaS applications (Google Workspace, M365, Atlassian, MDM), and network security systems.
Reliability & Security: Ensure system uptime, data privacy, disaster recovery readiness, and adherence to information security standards.
Asset & Lifecycle Management: Drive global hardware/software asset management, automated deployment workflows, and lifecycle tracking.
Service Delivery & Governance:
Support Excellence: Define and monitor IT SLAs, support queues, and escalation pathways to resolve complex technical issues swiftly.
Documentation & Compliance: Establish and maintain comprehensive IT documentation, compliance protocols, user guides, and IT onboarding/offboarding processes.
Requirements: Experience & Leadership:
4-5+ years of hands-on experience in IT systems administration, infrastructure management, and technical support.
1-2+ years of leadership or team management experience (or proven track record as a Senior / Lead IT Specialist) in a fast-paced, Mid side Global startup environment.
Proven experience supporting a global, remote/hybrid employee base.
experience working with CISO, implementing security policies
KPI driven, project management organization
Technical Expertise:
Cloud & SaaS Leadership: Advanced expertise in cloud environments (Google Workspace, Microsoft 365, Atlassian tools).
MDM & Identity Management: Strong hands-on experience with MDM systems (e.g., JumpCloud, Okta, Jamf, Intune).
OS & Networking: Expert knowledge of Mac and Windows OS, along with strong networking fundamentals (DNS, DHCP, VPNs, LAN/WAN, Firewalls).
Security Standards: Deep understanding of enterprise security best practices, access control, and endpoint protection.
Soft Skills & Mindset:
Exceptional leadership, communication, and interpersonal skills with both technical teams and non-technical stakeholders.
exceptional user/customer centric approach
Strong strategic thinking, problem-solving, and decision-making capabilities under pressure.
Scripting & Automation skills (Python, PowerShell, or Bash).
Fluent English (both written and spoken).
Advantages:
Experience supporting MCP / AI / Compute gateway systems (e.g., TrueFoundry).
Experience implementing IT compliance standards (e.g., SOC2, ISO27001).
Experience in hyper-growth tech startups.
This position is open to all candidates.