דרושים » תוכנה » Customer Success Manager

We are seeking a Technical Account Manager to join our Customer Success team . In this role, you will oversee the entire customer lifecycle - from handoff from sales through onboarding, implementation, operationalization, expansion, and retention.

As the primary technical contact for enterprise customers across Israel and Europe, you will help organizations maximize the value of platform by providing both technical and strategic guidance. You will work closely with security, cloud, and data teams, helping customers successfully deploy and operationalize Sentra across complex multi-cloud environments.

This is a highly customer-facing and hands-on role that combines technical expertise, relationship management, and problem-solving. We are looking for someone who is passionate about cloud technologies, cybersecurity, and delivering exceptional customer experiences.

Responsibilities
Serve as the primary technical point of contact for enterprise customers across Israel and Europe, building trusted long-term relationships.
Lead customers through onboarding, implementation, and ongoing adoption of Sentras platform.
Provide technical guidance and best practices for deploying Sentra across AWS, Azure, and GCP environments.
Conduct regular business and technical reviews, identifying opportunities for optimization and expansion.
Troubleshoot technical and operational challenges in collaboration with Support, Product, and Solutions Architecture teams.
Manage customer escalations and drive issues to resolution with strong ownership and communication.
Deliver training sessions and enablement workshops to help customers maximize the value of Sentras solutions.
Act as a customer advocate internally by sharing product feedback and customer insights.
Support customers across multiple time zones and travel occasionally for onsite meetings and strategic engagements.

We are looking for passionate technologists to join our Pre-Sales organization to ensure that our growth is grounded and guided by strong technical alignment with our platform and the needs of our customers.
Pre-Sales Solution Architects are responsible for guiding our customers and users to design and build reliable, scalable systems using our data platform. Our team is made up of seasoned technical sales professionals, software architects, entrepreneurs, and developers who take direct responsibility for customer success, including the design of their software, deployment, and operations. You'll work closely with our sales executives, helping customers solve business problems by leveraging our solutions, playing a key role in winning deals and driving the business forward. You'll be a trusted advisor to a wide range of users from startups to the world's largest enterprise IT organizations.
We are looking to speak to candidates who are based in Tel Aviv for our hybrid working model.
What you do:
In this role, you will work on complex opportunities where analysis of situations or data requires an in-depth evaluation of various factors. You will:
Design and Architect: Design scalable and performant applications, systems and infrastructure for large software projects leveraging our
Customer Advising and Value Articulation: Guide customers on architecture patterns and optimisation strategies for us, while clearly communicating its business value to the relevant stakeholders
Sales Partnership: Collaborate with the sales team to drive account success through account planning, opportunity prioritization/qualification and pipeline generation strategy, while taking ownership of the technical aspects (including but not limited to technical discovery, demos, proof of value, presentations, sizing and documentation)
Demand Generation: Proactively generate demand within the sales territory through self-driven technical initiatives, participation in events such as industry trade shows and account-based marketing events
Customer Success: Foster strong customer relationships, build champions and ensure customer success and satisfaction
Innovation and Improvement: Continuously seek opportunities to innovate and improve our solutions and processes (e.g. by relaying field feedback to the product team), as well as proactively mentor other Solutions Consulting team members
Personal Training and Development: Engage in ongoing training and professional development to stay abreast of our product suite as well as industry trends.

We are seeking a motivated and results-driven Business Development Manager to lead defense sales efforts in Israel. You will play a crucial role as part of our sales efforts and accelerating customer adoption of innovative Hardware & Software solutions.

Key Responsibilities:

Part of Israel business development team to deliver impactful product demos and presentations tailored to customer needs.
Define customized solutions that combine technologies with the client's infrastructure.
Lead PoCs, simulations, and trials to showcase value in addressing challenges.
Collaborate closely with Sales, Technical Operations, and Program Managers to capitalize on growth opportunities.
Conduct workshops and meetings to align solutions with customer goals.
RFP Assistance: Create technical content and proposals to address customer requirements effectively..
Monitor industry trends and competitor technologies to maintain a competitive edge.
Build trust and ensure customer satisfaction throughout the process

Were looking for a senior and strategic Solution Architect to join our Solution Architecture team. In this role, youll act as a technical leader and domain owner, bridging the gap between the field and R&D. Youll work hands-on with customers during pre-sale and post-sale engagements, designing and implementing solutions, resolving technical challenges, and influencing the roadmap based on real-world needs. Your expertise will help improve internal processes, shape product capabilities, and enable scalable success across the organization.



What Youll Do

Act as the senior technical point of contact for complex customer engagements across pre-sale and post-sale efforts.
Partner with customers to design and implement technical solutions that align with security, compliance, and operational requirements.
Lead Proof of Value and production rollout initiatives, ensuring smooth implementation and strong adoption.
Own a product domain, working closely with R&D to resolve friction, contribute to roadmap development, and drive ecosystem growth.
Build reusable solution assets including internal documentation, technical guides, automation scripts, and enablement content.
Collaborate cross-functionally with Product, Engineering, Sales Engineering, Customer Success, and Marketing to drive platform adoption and customer success.
Troubleshoot and resolve complex technical issues across data sources, cloud infrastructure, and enterprise systems.
Continuously improve internal workflows, tooling, and best practices to support a growing customer base and field team.

We are hiring a highly motivated and experienced Pre-Sales Engineer with a solid background in tech companies and SaaS products, to join our Sales team.
As a Pre-Sales Engineer, you will be an integral part of the Sales team, focused on optimizing the sales process through tailored technical expertise and compelling product demonstrations. You will collaborate with prospects and internal teams to align our solutions with customer needs, lead technical demos and POCs, and generate and reply to RFPs/RFIs, while your primary goal is to accelerate sales cycles by serving as the technical consultant and strategist during the sales process.
Key Responsibilities:
Partner closely with Account Executives to strategize and execute sales processes, delivering the technical expertise necessary to close deals successfully.
Develop and present tailored product demonstrations and POCs that showcase our value in addressing customer pain points and achieving sales goals.
Actively engage with prospective customers to understand their challenges, define their needs, and recommend the right configurations of our platform to support their sales processes.
Serve as the technical resource for the sales team, addressing detailed questions about platform capabilities, integrations, security, and scalability.
Assist with RFP/RFI responses, ensuring all technical requirements are met and aligned with the proposed solution.
Work with Product, Engineering, and Customer Success teams to ensure alignment on customer needs and feedback, contributing to a seamless sales-to-implementation transition.

Required Post Sales Solution Engineer
Description
We are building the future of data privacy. Were an AI-powered privacy and security platform helping hundreds of organizations scale their compliance programs, reduce risk, and move faster with confidence.
We've been ranked 4th on the of the best startups to work for! Duns 100 Rankings. Our customers range from big startups to some of the most famous brands in the world. We are headquartered in Tel Aviv, voted numerous times as the best place to work at, and were a Series B company backed by Googles AI Fund, Battery Ventures, PayPal Ventures, and more. With over $40M in funding, were growing fast, leading the market in customer satisfaction, and helping privacy, security, and legal teams turn compliance into a competitive advantage.
You will:
You are a solution-oriented professional with expertise in post-sales, software development, and crafting business solutions. A process-driven builder, you thrive on exploring solution development methodologies to deliver optimal results for clients
Responsibilities:
Support the Sales team with technical content and call support.
Work with prospects during technical POCs to achieve success.
Design and implement privacy solutions to automate the real-world customer pains.
Maintain a knowledge hub or repository of best practices, resources, and insights (API docs, code examples)
Collaborate with the marketing team to generate demos, case studies, blogs, and videos.
Customer Success Orientation:
Proactive approach to identifying opportunities to deliver value to other customers
Ability to explain complex technical concepts to non-technical audiance.

Required PreSales Solution Engineer
Description
About us
Come shape the future of privacy & AI governance.
Were building a new way to make it work - autonomous, continuous, and aligned with how modern businesses actually operate.
About you:
You are a solution-oriented sales professional with expertise in presales, software development, and crafting business solutions. A process-driven builder, you thrive on exploring solution development methodologies to deliver optimal results for clients.
You will:
Operate consultative with prospects and existing customers to define their challenges and opportunities. Map these challenges to the ecosystem by presenting differentiating and sustainable business value.
Full ownership to the success of customer PoC/Pilots through effective management of acceptance criteria and issue escalation/resolution. Run Security Questionnaires with prospects, and master the ability to demo vendor risk assessments.
Educate and become a trusted advisor and challenge assumptions and current status while delivering value to prospects and customers.
Present art of the possible and think outside the box approaches to implement privacy solutions.
Support technical and business discovery activities including workshops, and demonstrations, across multiple opportunities
Work closely with the sales team on account strategy and identifying additional opportunities in existing and new accounts.
Develop and deliver exceptional and engaging company/product presentations and demonstrations.
Work with all technical levels.
Be the technical product expert and advisor for customers and stay up-to-date on the data solutions competitive landscape.
Partner with Product Management and Engineering to provide feedback from the field and represent the customer perspective.
Identify and write internal and external technical collateral, like typical deployment architectures or best practices and industry standards.
Collaborate with the marketing team to generate demos, case studies, blogs, and videos.
Maintain a knowledge hub or repository of best practices, resources, and insights (API docs, code examples).

Required Account Development Representative, Hebrew Speaking
We are looking to speak to candidates who are based in Tel Aviv for our hybrid working model.
The Opportunity:
Being an ADR is often a first step to jump-starting a career in sales.We have a culture that celebrates diversity, fosters growth and enablement, and ensures that we provide our ADRs with the tools and the confidence that they need to grow their careers. We invest heavily in the training and development of our team. You will always have the support from our sales enablement org and managers that will maintain 1:1 coaching throughout your career here.
Our ADRs gain an understanding of our product, community, who we sell to, why they care, and what makes us relevant. They learn how to generate a pipeline quickly and effectively as well as how to achieve a good discovery and qualification. The team is a crucial resource for sales teams across to get great talent from. This helps us scale our teams, as well as ensure that we have a culture of meritocracy.
Day to Day:
Identify high-potential businesses that would be a good fit to work with us across your region
Work with the Sales team to develop and lead inbound and outbound campaigns from idea-generation through to qualified call
Develop strong sales and product knowledge
Interact with IT and business decision makers via telephone and email
Update lead and prospect activity in Salesforce to ensure effective lead management
Set qualified introductory meetings for the Sales team
Nurture early phase opportunities for future pipeline potential
Exceed monthly and quarterly opportunity quota
Build strong relationships with our marketing team and Account Executives, where we pull together to maximize the win for our business
Invest in your self-development, focusing on the skills and attributes that will make you successful in your core role and get you set for future success.

As a Pre-Sales AI Consultant , you will work closely with Sales and Presales teams
across EMEA to support customers in evaluating, adopting, and scaling AI. You will
help align customer AI strategies, architectures, and business objectives with AI
capabilities, acting as a trusted technical advisor throughout the sales cycle.

This role is highly customer-facing and hands-on. You will guide technical discovery, lead
AI-focused demonstrations and proofs of concept, and support customers as they assess how
AI fits into their broader enterprise AI initiatives. You will also collaborate closely with
internal stakeholders across Sales, Product, Engineering, and Support to ensure customer
feedback and market insights are effectively shared and acted upon.

We are seeking an experienced Pre-Sales Engineer to lead the technical aspects of customer engagements around Confluent's Data Streaming platform.
This role combines deep technical expertise with strong business acumen and requires the ability to engage with both technical and executive stakeholders. The successful candidate will act as a trusted advisor throughout the sales cycle, helping customers understand how real-time data streaming solutions can address business and technical challenges.
The role includes solution design, technical discovery, architecture discussions, demonstrations, Proof of Concept (POC) ownership, and close collaboration with sales, engineering, and product teams.
Key Responsibilities:
Partner with Sales teams to drive the technical evaluation process for prospective customers.
Conduct discovery workshops to understand customer business objectives, technical environments, and data-related challenges.
Design and present end-to-end solutions based on Confluent and Apache Kafka technologies.
Lead technical discussions with architects, engineering teams, platform owners, and executive stakeholders.
Deliver product demonstrations, workshops, and technical presentations.
Scope, execute, and manage Proof of Concept engagements.
Develop trusted relationships with customers throughout the sales cycle and beyond.
Advise customers on best practices related to Data Streaming, Event-Driven Architecture, and modern data platforms.
Collaborate closely with Product Management and Engineering teams to provide customer feedback and support product adoption.
Stay current on industry trends, emerging technologies, and the broader streaming data ecosystem.