We're looking for a Technical Operations Engineer responsible for the operation of production environments, including systems and databases, supporting critical business operations. You will perform administration and analysis for multiple production environments and learn new and novel solutions to improve availability, performance, and supportability.
This is an opportunity to gain a combination of technical, administration, and analysis knowledge of our Cloud Infrastructure and provide escalation support to a wide range of complex production environment problems related to immense growth, scaling, leveraging the cloud, extremely high performance, and high availability requirements.
Performs regular administration and conducts basic performance trend analyses and server capacity. Performs system configurations and backups with minimal guidance. As assigned, implements monthly, quarterly, or hotfix patches to address security vulnerabilities or bugs. Resolves standard customer system issues and implements and documents technical solutions.
Responsibilities
Install, monitor, maintain, support, and optimize all production server hardware and software.
Provide escalated technical support for complex technical issues which may include leading problem management cases and providing management status.
Coordinate escalated support cases and lead appropriate internal technical resources and/or third-party vendors to resolution and coordinate a storage infrastructure of our system and database appliances.
Responsible for our production environments; assist with server operating system and application upgrades, bug fixes, and patching; and work on standardization projects for both hardware and software under the technology stack while providing consistent system uptime as expected in a Cloud environment.
Provide on-call support on a rotating basis.
Requirements: This role is open to Israeli nationals only.
This role will involve the successful applicant working on public sector projects which may require security clearance being obtained and maintained as a condition of employment. Candidates applying for this role must be willing to provide necessary personal details for the application and maintenance of necessary security clearance.
Experience with Linux System Administration, Networking, Storage, Compute, and Virtualization.
Experience participating in or running incident bridges.
Customer focus, passion for delighting customers.
Experience in cloud technical support, operations, incident management is preferred, but not required.
Demonstrate ability to quickly learn new technical disciplines.
This position is open to all candidates.