דרושים » חומרה » Senior Technical Writer

As a Technical Writer, youll play a critical role in bridging our engineering and customer-facing teams by creating clear, accurate, and comprehensive content aimed mainly at platform engineers. Your work will directly impact customers who rely on our platform by empowering them to maximize their productivity and improve their workflows.

Youll take part in the creation, maintenance, and evolution of Ports documentation and knowledge base, shaping one of the first experiences users meet when they deploy and use the product.



What Youll Do

Document New Features and Updates: Partner with engineering and product teams to craft high-quality technical documentation for new and existing features. Youll help translate complex technical information into clear, developer-friendly documentation.
Add and Maintain API Documentation: Take part in maintaining the API documentation to ensure its comprehensive, up-to-date, and accessible, providing essential support for developers who integrate with our platform.
Lead wide-scale initiatives to improve internal & external processes, with or without agentic/AI-based workflows.
Write Guides and Tutorials: Write tutorials, how-to guides, and user manuals that support developers in effectively leveraging Ports capabilities.
Write User-Centered Documentation: Work with other teams to gather insights directly from users and developers to understand their needs and pain points, ensuring that the documentation meets real-world use cases and aids in seamless onboarding and usage.
Collaborate Across Teams: Work closely with product managers, designers, developers, and customer support to ensure the accuracy and quality of all documentation, while identifying opportunities to enhance clarity and usability.
Communicate the Port brand: ensure consistency and accuracy across all product documentation.

We're not hiring a "technical writer". We're hiring someone who thinks of knowledge as a product - one with architecture, users, feedback loops, and a lifecycle. You'll own how our technology is understood: by customers integrating our B2B platform, by engineers documenting their own work, and by internal teams making decisions in a fast-moving R&D environment.

What Youll Be Doing:
Design and maintain the external documentation system: API references, integration guides, onboarding flows, and troubleshooting content - treating it as a living product with real users and measurable outcomes.
Define AI-augmented documentation workflows: where LLMs assist with drafting, where they validate accuracy, and where human judgment is irreplaceable.
Work directly with engineers, PMs, and researchers to extract knowledge: you interview, synthesize, and structure what others know but haven't written down.
Own content quality signals: broken links, outdated docs, low-rated articles, search dead-ends. You set up the loops that catch decay before customers do.
Contribute to the information architecture: taxonomy, versioning strategy, content type standards, and the toolchain that supports them.
Lead content localization efforts, including multilingual adaptations, knowledge base structuring, and format alignment.
Manage the creation and distribution of release notes in collaboration with Product and R&D teams.
Contribute to building and stewarding the internal knowledge base for our own employees: capturing decision logs, architecture notes, research summaries, and runbooks so institutional knowledge doesn't live only in people's heads.

we are a modern, full-stack observability monitoring platform transforming how businesses process and understand their data. Our unique architecture powers in-stream analytics without reliance on expensive indexing or hot storage. We specialize in comprehensive monitoring of logs, metrics, trace, and security events with features such as APM, RUM, SIEM, Kubernetes monitoring, and more, all enhancing operational efficiency and reducing observability spend by up to 70%.
The role, in one line: You'll own real areas of the company documentation end to end - and you'll do it with a modern, AI-augmented toolchain that lets one writer move like a small team.
What you'll actually do
Own areas end to end. You take a product surface - OpenTelemetry, RUM, a query language - and own its docs and their structure: landing pages, tiles, wizards, navigation. Not just published, but accurate, current, trusted, and held to a measurable bar through review and automated eval suites.
Turn complexity into clarity, in every medium. You distill dense, jargon-heavy material into content users follow on the first read, edit until nothing is wasted, reach for diagrams, screenshots, or GIFs when words can't, and shape in-product UI copy so the whole experience reads as one coherent voice.
Work docs-as-code, with AI as a force multiplier. You write in Markdown, live in Git (branches, PRs, reviews), and ship to a static site. You build and use custom AI tooling - skills, doc-generation from PRs, evals, linting - and help shape the workflows and infrastructure behind it.
Make docs readable by machines, too. Our content feeds LLMs and AI assistants as much as humans. You'll help drive our LLM-readiness work - llms.txt, the docs MCP server, and structuring content so AI tools consume it accurately. It's a genuine differentiator of this role.
Go to the source and close the loop. You read specs, proto definitions, and code to verify what's true and use the product yourself rather than trusting secondhand summaries. You turn support tickets and customer-success conversations into improvements, and partner with engineers, PMs, and writers across teams and cultures to keep docs aligned with what's shipping.