דרושים » תוכנה » Field Engineer

We are expanding our global team of consulting engineers to further our ongoing plans for worldwide growth!
We work with customers of all shapes and sizes in all verticals, from tier-1 banks to small web startups, on a variety of interesting use cases from e-commerce platforms to trading systems to social media applications. Solve interesting problems, gain incredible cross-stack experience, work with the best and brightest people in the business, network with industry leaders, and see new places - all in a days work!
Our consulting exists to support the development of our customers vision, accelerate customers time to value, and drive a multitude of customer adoption scenarios - from building new solutions to modernizing legacy applications or migrating to the cloud. Our consulting solutions ensure that organizations get the best out of us.
Be one of the recognized experts in this rapidly growing field in a high-growth software company successfully challenging the status quo of the database industry. You will have abundant opportunities to meaningfully impact the growth of our business in your region.
We are looking to speak to candidates who are based in Tel Aviv for our hybrid working model.
Position Expectations:
As a core member of the Professional Services team, you will
Contribute to customer implementations at any or all phases of the application lifecycle: portfolio assessment, application planning and design, deployment architectures, development and build, integration and release configuration, system testing, production operations, application optimization, and best practices adoption
Deliver customer classroom-based training to architect, developer and operations roles
Work as part of a wider delivery team comprising fellow consulting engineers, project managers and account teams
Cultivate your individual reputation as a trusted advisor to guide us and our customers into the future
Partner with Product and Engineering teams to influence the direction of the product roadmap
Success Measures:
As a Consulting Engineer you will be successful in this role when you can execute the following:
Become a field expert
Communicate complex technical proposals simply and convincingly to a wide range of audiences
Gain a reputation as a trusted advisor with your clients, large and small
Ensure your clients success with their endeavors
Maintain the required level of billable utilization
Influence our product development by contributing experience from the field
Successfully communicate the product roadmap to external clients
Constantly work on improving yourself, our products and our team.

We are looking for a Field Technical Lead to drive on-site execution of new data center deployments, leading technical teams and contractors while ensuring high-quality, on-time delivery. This position requires frequent travel to data centers during key deployment phases & candidates should be located in Israel to be considered.


Your responsibilities will include:

Technically lead on-site deployment of GPU-based compute clusters, storage systems, and high-speed networking in data centers.
Support Project Managers in planning, coordinating, and tracking project delivery activities.
Organize and supervise contractors, vendors, and internal technical teams to ensure smooth execution of deployment workstreams.
Proactively identify, troubleshoot, and resolve technical and operational issues during deployments.
Maintain clear and accurate project documentation, including deployment plans, risk logs, issue trackers, and acceptance reports.
Ensure transparent communication with all stakeholders by providing regular status updates, escalating blockers, and managing expectations.
Collaborate closely with cross-functional teams including engineering, networking, operations, and supply chain.
Participate in related project activities such as automation initiatives, process improvements, and post-deployment support when required.

At our company, what you do matters. Every day, we protect over 100,000 organizations worldwide from increasingly sophisticated cyber and AI-driven threats, securing their AI transformation.
Our prevention-first approach safeguards hybrid networks, cloud environments, digital workspaces, and AI systems, stopping attacks before they happen.
This is where innovation meets real-world impact. Youll help customers across industries operate with confidence in a rapidly changing digital world, working alongside smart, curious people who take ownership, challenge assumptions, and solve complex problems.
Were proud to be recognized by TIME, Newsweek, and Forbes for excellence and workplace culture.
What really sets our company apart is the opportunity to grow, contribute, and help companies navigate their AI transformation securely.
If youre excited to work at the forefront of AI-driven security on a global scale, this is the place to do it.
Key Responsibilities
We are looking for a Technical Support Engineer to join our Support team and provide high-quality technical assistance to customers and partners.
In this role, you will work with advanced networking and cybersecurity technologies, troubleshoot challenging technical issues, and play an active role in ensuring a reliable and secure customer experience.
You will take part in resolving real-world technical problems across diverse environments, working closely with customers while collaborating with internal teams to deliver effective and professional support.
Major Responsibilites
Provide first-line technical support to customers and partners via chat, phone, and email
Assist customers with basic configuration, troubleshooting, and usage of security and networking solutions
Handle support service requests end-to-end, including proper logging, tracking, escalation, and follow-up
Perform initial fault isolation and analysis for networking and security-related issues
Review logs, traffic captures, and system data to help identify root causes of technical problems
Collaborate closely with senior support engineers and internal teams to resolve customer issues effectively
Follow established troubleshooting methodologies, documentation standards, and best practices
Continuously learn and develop technical skills through training, mentoring, and hands-on experience.

We are seeking an experienced and driven Senior Support Engineer to join our Global Customer Support team. In this role, you will be responsible for investigating, diagnosing, and resolving complex customer issues with the Real-time Data Platform. Youll work closely with engineering, technical writers, and client services to deliver exceptional support and help customers achieve success with at scale.
What Youll Do:
Troubleshoot and resolve technical issues for customers across diverse environments (cloud, hybrid, on-prem).
Collaborate cross-functionally with Engineering to drive resolution of complex problems and contribute to product improvement.
Participate in real-time customer remediation efforts and live incident resolution.
Act as a customer advocate to ensure timely and accurate issue resolution.
Support enterprise customers with mission-critical systems and real-time data use cases.
Assist with new deployments, configuration guidance, and performance tuning.
Write and maintain high-quality documentation and Knowledge Base articles to scale support capabilities.
Contribute to a collaborative, agile, and globally distributed support team.

In this role, you will provide technical support to customers, troubleshoot networking and communication solutions, and collaborate with Engineering and Product Management to resolve technical issues efficiently.

You will also deliver professional services and support customers both remotely and on-site.

This is a full-time position with the option of working from home one day a week.

Location: Tel Aviv office Ramat-Hachayal.

Key Responsibilities
Serve as the primary technical contact for assigned customer support cases via phone, email, and web.
Troubleshoot and resolve network configuration issues, equipment faults, and product-related problems.
Analyse customer network environments to identify root causes and recommend effective solutions.
Collaborate with Engineering, Product Management, and Tier-3 Support teams to resolve complex technical issues.
Deliver Professional Services, including product implementation, configuration, technical trainings, technical consulting, etc
Provide on-site installation, troubleshooting, and technical support when required.
Maintain high levels of customer satisfaction by delivering timely, professional, and effective technical support.

At our company, we focus on developing and deploying advanced perception and autonomy systems for defense and mission-critical maritime environments. Our work spans across naval operations, unmanned platforms, and distributed sensing systems, operating under real-world constraints where reliability, adaptability, and rapid deployment are critical.
Were hiring a Systems Engineer to take ownership of how our systems are built, integrated, and deployed beyond the R&D environment. This role sits at the intersection of engineering, operations, and real-world execution, ensuring that what we develop can be reliably configured, installed, tested, and operated in field conditions.
You will be responsible for the end-to-end system perspective, sensors, compute, comms, and software into working configurations that can be deployed in experiments and operational environments. From defining system setups and building deployment kits, through integrating and testing hardware and software, to supporting installations and field validation, you will ensure our technology works as intended outside the lab.
What Will You Do?
Own the system-level integration of our company solutions across hardware, software, communications, and deployment environments
Build, assemble, and integrate physical systems and kits for demos, experiments, and deployments
Establish and maintain repeatable deployment configurations and system setups
Support and execute system installations, demos, and field deployments in Israel and abroad
Specify, evaluate, and procure hardware components (Jetson, cameras, sensors, communication modules, etc.)
Work with suppliers and support component-level adaptations or custom builds when needed
Drive system validation under real-world conditions and ensure readiness for operational use
Support compliance and align systems with defense-related requirements when applicable.

As a highly motivated and customer-focused Senior Technical Support Engineer on the global Cortex XSIAM support team, you will provide first-class technical support to our customer base. You will manage incoming inquiries, escalations, and technical issues, working closely with technical account managers to understand client environments and business objectives. Your role is to proactively mitigate risks, resolve complex technical issues, and collaborate with developers to create permanent solutions, ensuring a superior customer experience.
Key Responsibilities
Respond to user-reported issues in adherence to established Service Level Agreements.
Triage customer reported issues and respond to them via ticketing system, phone, or remote sessions.
Perform advanced troubleshooting at the application level and OS level, using your knowledge and relevant expertise.
Identify the area of fault (code, environment, or configuration) and work with the appropriate teams to implement the fix.
Provide timely feedback into the development process on customer-reported product problems.
Document actions to effectively communicate information internally and to customers.
Facilitate root cause investigations and manage the implementation of corrective and preventative measures.

This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence.
"our company's data management vision is the future of the market."- Forbes
we are the data platform company for the AI era. We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets and make them available for real-time data analysis and AI training and inference. Designed from the ground up to make AI simple to deploy and manage, our company takes the cost and complexity out of deploying enterprise and AI infrastructure across data center, edge, and cloud.
Our success has been built through intense innovation, a customer-first mentality and a team of fearless workers who leverage their skills & experiences to make real market impact. This is an opportunity to be a key contributor at a pivotal time in our companys growth and at a pivotal point in computing history.

Were looking for a talented System Application Engineer to join our team.
We are leading a RADAR REVOLUTION, driving a zero-road-fatality reality by enabling truly safe driver-assist systems, and paving the way for a fully autonomous-driving future. The next level of road safety is dependent upon a vehicles ability to sense the world around it. Our unparalleled 4D high-resolution imaging radar is disrupting the automotive industry by redefining whats possible. Join our team of technologists, radar specialists, and scientists to make zero road fatalities a reality, for everyone.
Responsibilities:
Understand customer needs, develop strong partnerships, align expectations, and ensure a high level of customer satisfaction.
Lead and execute end-to-end implementation plans, including system-level integration, for our customers.
Collaborate closely with internal multi-disciplinary R&D teams, including software, hardware, algorithms, and system engineers.
Work alongside the account manager to effectively address and accommodate customer requirements.
Gather various design inputs from R&D groups and consolidate them into a unified, customer-specific system architecture.
Define and maintain the system design, including interfaces, configurations, and deployment aspects across the product lifecycle.
Create and maintain detailed technical documentation, including system specifications, integration guidelines, and validation reports.
Simulate and validate the end-to-end radar system performance to meet customer use cases and KPIs.
Support customer training, onboarding, and integration workshops-both remotely and on-site-while troubleshooting system-level issues.
Act as a system focal point during deployment, ensuring all components (software, hardware, infrastructure) work together as expected in the customer environment.

Required Escalation Engineer
As a Escalation Engineer you will be responsible for:
Serve as a focal point and source of knowledge for departments in the company and for our clients. Share the knowledge, by being a point of advice for the CS department and other internal teams, and work on keeping our KB up to date, including creating new articles.
Manage major and critical production outages - Take ownership, troubleshoot, diagnose, resolve technical issues, and prepare internal and external RCAs.
Work closely with business and engineering teams to ensure efficient issue resolution, maneuvering towards the most suitable solutions, and minimizing further escalations as much as possible.
Analyze production traffic and locate design gaps - deep-dive analysis of the transaction processing by our clients with our partners, identification of design gap (what is missing and what needs to be done), and analysis of top-tier client processing approval ratio.
Participate in the features development life cycle - starting from the design to the implementation method, and the handover to the relevant teams.
Maintain production quality - work closely with the engineering team to coordinate maintenance in production, provide risk analysis, and constantly enhance production quality.