We are looking for a Customer Success Program Manager to lead cross-functional initiatives that improve customer outcomes, operational efficiency, and scalability across our global CS organization. Based in Israel, you will serve as the strategic anchor bridging our US commercial teams and local R&D/Product pods.

In this role, you will optimize post-sales infrastructure, manage high-stakes account escalations, and translate customer requirements into technical product reality to maximize net retention. The ideal candidate is a highly organized, data-driven operator who can seamlessly collaborate across CS, Product, Engineering, and Operations teams.

Responsibilities
Escalations & Risk Management: Own the operational management of commercial escalations and at-risk accounts, building health frameworks and early-warning mechanisms to identify risks and execute cross-functional remediation plans proactively.
Cross-Functional Programs: Lead strategic, cross-functional customer programs and initiatives, acting as the central project lead to orchestrate alignment and timely execution across US clients, CSMs, and local R&D pods.
Global Team Alignment: Act as the operational bridge between US commercial teams and local R&D/Product, establishing prioritization cadences and translating customer feedback and risks into clear technical context.
Infrastructure & Analytics: Design and scale core CS infrastructure, processes, and tools, partnering with cross-functional teams to optimize the technology ecosystem, refine lifecycle workflows, and operationalize performance dashboards.

Were seeking a Global Revenue Operations Project manager to join our Revenue Operations Projects team.
The ideal candidate is a highly organized, action-oriented professional with a strategic mindset, capable of managing cross-functional initiatives across Sales, Customer Success (Post-Sales), and Overlay teams.
This role focuses on improving alignment, processes, and end-to-end sales execution across the organization.
Key Qualities Were Looking For
Project Management Expertise - Ability to define scope, set priorities, and manage timelines across multiple stakeholders.
Business Process Understanding - Strong understanding of Sales and Post-Sales processes, customer lifecycle, and operational workflows.
Cross-Functional Leadership - Ability to drive alignment across Sales, Customer Success, and Overlay teams.
Problem-Solving Mindset - Analytical thinker who can identify gaps, propose solutions, and drive process improvements.
Self-Motivated & Adaptable - Comfortable working independently in a fast-paced, dynamic environment.
If you enjoy working across teams, driving alignment, and improving end-to-end business processes-wed love to hear from you.
Key Responsibilities
This role requires a proactive individual who can manage multiple cross-functional initiatives and ensure alignment across the customer lifecycle:
Lead cross-functional projects connecting Sales, Customer Success (Post-Sales), and Overlay teams.
Drive end-to-end process alignment across the customer journey, from opportunity to renewal and expansion.
Identify gaps and inefficiencies in business flows and propose scalable solutions.
Act as a central liaison between Sales, Customer Success, Operations, IT, and other internal teams.
Facilitate coordination across teams to ensure clear ownership, accountability, and execution.
Support the definition and implementation of standardized processes, governance models, and best practices.
Work with stakeholders to define requirements, priorities, and success criteria for key initiatives.
Collect and incorporate feedback from business teams to continuously improve processes and collaboration.
Track project progress, risks, and dependencies, and provide clear status updates to leadership.

As the Director of Customer Success, you will lead our efforts in supporting customers as they transition from sales prospects to active, successful users of our company products. You will oversee customer deployments, manage long-term relationships, and ensure clients derive optimal value from our solutions.
Working closely with both internal and external stakeholders, you will drive project execution and customer satisfaction. This is a high-impact, customer-facing role requiring exceptional communication skills, an analytical mindset, and a passion for navigating entrepreneurial healthcare environments.
Location: UK - Remote / IL - Hybrid
Travel: Up to 25%
In your role as Director of Customer Success at our company, you will:
Team Leadership: Lead and manage the Customer Success team, providing guidance, mentorship, and support to ensure high performance and professional growth.
Strategy & Execution: Own and drive the customer success strategy end-to-end, ensuring alignment with company objectives and customer needs.
Trusted Advisory: Build strong relationships with customers, serving as a trusted advisor and ensuring successful adoption and ongoing value realization from the companys solutions.
Process Optimization: Drive continuous improvement of customer success workflows, methodologies, and KPIs to optimize customer experience, retention, and operational efficiency.
Cross-Functional Collaboration: Partner closely with support, product development, sales, and implementation teams to address customer needs, manage escalations, and influence product direction.
Health & Retention Metrics: Monitor customer health metrics, proactively identify risks and opportunities, and lead action plans to improve customer engagement, retention, and growth.
Strategic Engagement: Lead business reviews (QBRs), success planning, and executive-level communications with enterprise healthcare clients.
Compliance: Ensure all customer success activities comply with relevant healthcare industry standards and data security requirements.

We're looking for a Senior Executive Leader with extensive experience in building, leading, and scaling complex service organizations.
This role carries full ownership of all service-related processes and performance within the organization, with responsibility for creating a unified, scalable, and high-quality end-to-end service experience for both customers and external partners/service providers. The executive will directly manage the Customer Service Contact Center, Back-Office operations, and Partner Quality functions, while ensuring alignment between operational excellence, customer satisfaction, business goals, and efficiency targets.
The ideal candidate will demonstrate strong strategic capabilities with hands-on operational expertise and have a proven track record in designing and executing company-wide service strategies across multiple customer and operational domains. Leadership in driving cross-functional collaboration, service transformation, process optimization, automation initiatives, and continuous improvement methodologies. They must be capable of defining service standards, implementing KPI-driven management frameworks, and leading organizational change in fast-paced, high-growth environments.
Responsibilities:
Lead and scale our Service Excellence organization, managing senior leaders across Customer Service and Back Office while driving a unified service vision across the company.
Own the end-to-end customer service experience, establishing service standards, SLAs, and quality frameworks, and ensuring consistent execution across all service functions.
Drive operational excellence by leading cross-functional initiatives focused on improving customer satisfaction, increasing efficiency, reducing customer effort, and expanding automation and self-service capabilities.
Manage performance through KPIs, analyze service trends, identify improvement opportunities, and lead continuous improvement initiatives that deliver measurable business impact.
Collaborate closely with Product, Operations, and Technology stakeholders to implement scalable service solutions and support business growth.

Come shape the future of privacy & AI governance.
Were building a new way to make it work - autonomous, continuous, and aligned with how modern businesses actually operate.
We are looking for a Customer-focused professional who thrives in dynamic, fast-paced environments. Motivated and self-driven, with strong communication skills and a proven ability to collaborate with global teams. Methodical and detail-oriented, with a track record of identifying challenges and delivering effective solutions while engaging with customers. Passionate about technology and its power to enhance lives. Brings 3 years of experience in support, customer care, or technical account management within a B2B SaaS company.
Native English speaker who is willing to work Mon-Fri and accommodate our customers working hours.
You will:
Onboard customers end-to-end while owning the relationship, project management, product training, and best practices.
Provide guidance, support, and technical solutions to our users questions - owning product adoption and product best practice consultancy leading to maximal value.
Communicate with our strategic customers and meeting the High-end customers face-to-face.
Develop expertise in our product and stay up to date on new features and improvements.
Analyze user behavior and feedback and take proactive action to optimize relationship and value realization.
Work to improve the quality of our strategy, processes, tools, and customer journey by identifying knowledge gaps or areas for improvement and taking an independent approach to optimize them.
Develop and maintain positive customer relations and satisfaction, achieving a trusted advisor role.
Proactively lead and identify renewal/expansion promoting opportunities and passionately push them forward.

As the Implementation Manager for our Spend Team, you will own the end‑to‑end delivery of complex Spend and corporate card implementations that bring our global spend management products to life for enterprise and high‑growth customers across EMEA. You will turn agreed business requirements and solution designs into actionable implementation plans, orchestrating cross‑functional teams and external stakeholders to deliver on time, on scope, and to a high quality bar.

Youll sit at the intersection of Sales, Merchant Services, Solutions Engineering, Product, Operations, Risk and external partners (e.g. networks, processors, manufacturers), ensuring that every phase from pre‑sale through go‑live and early spend activation runs smoothly.

This role is based in Tel Aviv (4 days in office), with implementation coverage across EMEA.


Responsibilities:

Act as a trusted technical advisor to customers and internal teams on high-value implementations and expansions, shaping integration approaches, system configuration, and overall solution design.

Partner with activation / onboarding and account management teams to translate customer requirements into scalable architectures, particularly where ERP, HRIS, and API integrations are core to the rollout.

Work with sales teams on technical discovery to understand customer systems, data flows, and workflows, and recommend a best-fit integration blueprint, including when and how to leverage APIs and third-party connectors.

Work hands-on with customers to troubleshoot integration hurdles and guide them through complex configuration decisions, focusing on designing robust, maintainable implementations rather than writing code directly.

Serve as a subject matter expert on the broader integration ecosystem (e.g. HRIS and accounting partners), collaborating with Sales, Product, and partners to close gaps and improve integration coverage.

Create and maintain internal documentation, playbooks, and lightweight tooling that make it easier for the wider team to support integration-heavy use cases at scale.

Channel customer pain points and integration feedback into Product and Engineering, influencing the roadmap and prioritisation of features that materially improve implementation outcomes.

Artlist is a leading creative technology company on a mission to empower creators and brands to bring their vision to life with video. Offering cutting-edge AI tools and models for image, video, and voiceover creation, alongside high-quality creative assets and powerful editing tools, Artlist enables creators to stay on trend, and achieve their creative goals. Trusted by over 30 million creators worldwide and top brands including Google, Amazon, Microsoft, and Versace, Artlist provides a seamless, subscription-based platform with a global license, giving creators everything they need to produce professional video content efficiently. For more information, visit artlist.io. The Role- We are looking for an experienced, strategic, and data-driven Director of Sales Operations to lead, scale, and optimize our global sales infrastructure. In this role, you will manage two core pillars: our Salesforce & Sales Operations team, and our Sales Data Analytics team. You will be responsible for driving operational excellence, streamlining processes, and equipping our sales teams in Israel and New York with the tools, insights, and workflows they need to win. If you thrive at the intersection of strategy, technology, and people management, this is the place for you. Key Responsibilities: Team Leadership: Lead, mentor, and scale a high-performing global team consisting of Sales Operations specialists, Salesforce administrators, and Sales Data Analysts. Process Optimization: Own the end-to-end sales process lifecycle. Continuously analyze, refine, and streamline workflows for both local (Israel) and remote (New York) sales teams to drive productivity and eliminate friction. Tech Stack & Salesforce Ownership: Serve as the strategic owner of our CRM (Salesforce) and broader sales tech stack. Drive platform adoption, data integrity, and implement scalable tools to support complex B2B sales cycles. Data-Driven Strategy: Partner with the Sales Data Analytics team to deliver actionable insights, pipeline analysis, forecasting models, and performance dashboards for sales leadership and executives. Cross-Functional Collaboration: Act as the bridge between Sales, Marketing, Finance, Legal, Data and Product to align on targets, commission planning, lead-to-revenue funnels, and data consistency. Sales Enablement: Design and implement rules of engagement, territory mapping, and lead routing strategies to maximize the efficiency of our global sales reps.

Were looking for an Account Manager (Commercial Builder) to join our GTM team. This isn't a traditional Account Manager role. AI is changing how commercial teams operate, automating administrative work so you can focus on what creates the most value-building relationships, solving complex business problems, and driving commercial growth.

We are looking for a builder with a seller's mindset, an entrepreneurial spirit, and the drive to challenge the status quo. Youll own the full expansion and retention lifecycle end-to-end for a portfolio of customers, use proven sales methodologies, and think like the CEO of your book of business to turn existing opportunities into long-term enterprise growth.

Experience using GenAI to improve prospecting, deal strategy, stakeholder mapping, and pipeline execution within existing accounts is a must for this role.

This role is based in Tel Aviv. We work in a hybrid model, with 3 days a week in the office. This is a Monday - Friday role.

This might be for you if:

You enjoy hunting for new opportunities and closing complex expansion deals within an existing customer base
Youre comfortable running full-cycle commercial processes and leading strategic conversations with senior stakeholders
You like working in fast-growing, high-performance sales environments where you don't just maintain accounts, you build businesses
Youre data-driven, structured, and disciplined in how you build Mutual Success Plans and drive product adoption
You care about ownership, results, and driving customer outcomes that unlock new revenue opportunities
You actively leverage AI tools to increase efficiency, personalization, and account win rates

Were looking for a Customer Enablement Manager to help us build and scale enablement programs that make an impact, from onboarding to continued growth.

In this role, youll create impactful learning experiences, design onboarding programs, and develop content that helps our CS teams manage customer relationships with confidence.

You will bridge the gap between Product, GTM, CS, and Delivery, ensuring our teams dont just have the tools, but have mastered the skills & routines that drive customer value.

This is an internal-facing position, not a customer-facing role.

What Youll Do:
Develop and manage onboarding programs to help new hires ramp up quickly and confidently.
Support ongoing training initiatives for existing CSMs, including skills development and product/process updates
Create and maintain enablement content - such as CS guides, playbooks, training kits, demo flows, technical guides, and certifications.
Collaborate cross-functionally with CS, Product Marketing, and RevOps to support process improvements.
Track enablement impact using key performance metrics to continuously improve programs
Feature & Pilot Facilitation: Partner with Product & Technical Product to ensure the smooth rollout of new features, ensuring CS adoption runs smoothly.

We are seeking a strategic Customer Success Manager to own the end-to-end journey for our enterprise accounts. You will act as a trusted advisor, ensuring large-scale organizations realize maximum value while you proactively identify opportunities for retention and growth and your insights directly impact what we build next.
Key Responsibilities
Strategic Partnership: Act as the primary point of contact for enterprise accounts, aligning our solutions with customer business goals through tailored success plans.
Onboarding & Value Realization: Lead the onboarding and adoption process to ensure a seamless, outcome-focused journey from day one.
Retention & Expansion: Monitor account health to proactively mitigate churn risks and identify upsell/cross-sell opportunities based on evolving customer needs.
Performance Insights: Conduct regular business reviews (QBRs) for senior stakeholders, delivering data-driven insights and strategic recommendations.
Cross-Functional Advocacy: Champion the "voice of the customer" internally, collaborating with Product and Sales to influence the roadmap and enhance the user experience.
Technical Operations: Be responsible for system configurations, site setups, and live environment data while maintaining a strong understanding of technical integrations (APIs/scripting).
Data Integrity & Support: Conduct detailed data analysis to support strategic decision-making and participate in QA processes to ensure data integrity and system functionality. Oversee and prioritize support issues, ensuring timely and effective resolution in partnership with internal teams.