We are looking for an OCC Monitoring Specialist to join our fast-growing OCC Monitoring team. Reporting to our OCC Monitoring Team Leader, you will be responsible for monitoring the infrastructure, applications, and business aspects of the company. We provide the opportunity to become acquainted with the inner workings of the exciting world of Fintech and online payments.

This position doesn't include a hybrid mode; it only involves working from the office.
We work in 24/7 shifts: 08:00 to 17:00, 17:00 to 00:00, 00:00 to 08:00, including weekends and holidays.


Responsibilities

Responding to events and various technical problems in real-time
Monitoring and liaising activities of the production environment, maintaining the company's monitoring systems, network, business transactions reports, and data analysis regularly
Tracking the events until problems are resolved, contacting the relevant parties in the organisation as needed
Data analysis and fault investigations

As a Technical Support Engineer you will

Respond promptly and professionally to customer inquiries via phone, email, or chat, providing technical support and troubleshooting assistance.
Work to meet and exceed internal and external SLAs
Identify and diagnose software issues, and guide customers through step-by-step resolutions.
Escalate complex technical issues to higher-level support teams when necessary, ensuring proper documentation and follow-up.
Assist customers with product installations, configurations, and updates.
Collaborate with cross-functional teams, including developers and engineers, to address customer concerns and provide effective solutions.
Document and maintain records of customer interactions, inquiries, comments, and actions taken, utilizing the ticketing system.
Provide proactive customer education and self-help resources to reduce repetitive inquiries and improve customer satisfaction.
Collaborate with the Quality Assurance team to identify and report software bugs and usability issues.
Help develop and implement support methodologies, build workflows and define support operations
Gather customer feedback and share it with QA, R&D, Engineering, and Production teams.
Strive for best-in-class support experience and drive exceptional CSAT results
Stay up-to-date with product knowledge, industry trends, and technology advancements to provide accurate and efficient support.

e are currently seeking a dynamic Incident Response Analyst to contribute to the success of our rapidly growing business.



As an Incident Response Analyst, you will:

Investigate and respond to workspace security incidents across email, browser security and perimeter security domains.
Handle investigation requests submitted by customers
Perform targeted phishing analysis and investigation of new attack campaigns
Conduct threat hunting based on attack patterns, behaviors, and indicators
Build and improve detections based on new attack types, tactics, companies and trends
Collaborate with development and research teams to provide incident-driven insights, and develop new detection engines for identifying previously unknown attacks
Write professional blog posts based on incident investigations and attack trends, contributing to the companys research-driven content and public visibility
Work in rotating shifts as part of a 24/7 operation (including nights, weekends, and holidays)

We are looking for a skilled Security Automation Engineer to join our SOC Automation team and play a key role in building and scaling automation across Security Operations. This is a hands-on role - you will design, develop, and integrate automation solutions across SIEM, EDR, and other security platforms, contributing to our SOAR capabilities from the ground up.

You will work in a technologically rich environment, integrating with a wide range of security and infrastructure systems across the network - a unique opportunity to build automation at scale in a greenfield setting, with real influence over the architecture and tooling decisions.

We are especially interested in candidates who are curious about leveraging AI and intelligent agents to help evolve next-generation automation and response workflows - and who want to be a driving voice in how we apply those technologies.

Your responsibilities will include:

Automation development

Design and develop automation workflows for incident response and SOC operations
Identify and eliminate manual processes through scalable automation
Build reusable components and maintainable automation patterns
Engineering & integration

Develop integrations using REST APIs, webhooks, and event-driven architectures
Write high-quality, maintainable Python for automation and orchestration
Implement data parsing, enrichment, and transformation across multiple systems
SOAR & platform buildout

Lead or actively contribute to the evaluation, selection, and implementation of SOAR/automation platforms
Design the automation architecture and integration strategy for the team
Build automation capabilities in a greenfield environment - your decisions will shape the foundation
SOC collaboration

Work closely with SOC analysts and incident responders to translate operational needs into automation solutions
Improve end-to-end detection and response workflows through close partnership with the team
AI & innovation

Actively build and evaluate AI/LLM and agent-based workflows applied to security automation
Prototype AI-assisted enrichment, triage, and response solutions and drive them toward production

We are looking for a Identity Security Analyst who will focus on investigating and resolving customer-reported security bugs. In this role, youll sit at the intersection of security research, product engineering, and customer success: youll reproduce issues, analyze impact and root cause, coordinate fixes with R&D, and communicate findings back to customers in a clear, actionable way.
This is a hands-on, technical position ideal for someone who enjoys debugging, incident-style investigations, and direct customer impact.