דרושים » אדמיניסטרציה » Office Administration Manager

Required Administrative Business Partner, Cloud Silicon Organization (English, Hebrew)
Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Tel Aviv, Israel; Haifa, Israel.
About the job
As an Administrative Business Partner, you're at the heart of your team's business operations and activities and the soul that keeps your team moving forward. You anticipate the needs of your managers and team members and help them stay focused on their projects by resolving operational and administrative issues before they arise. You move quickly with the changing environment and are up to date with the latest products and services. You also use that knowledge to strategically support your team's projects. In addition to being organized and analytical, you possess the strong business judgment and communication skills needed to interact with a variety of people and job functions. Administrative jobs are staffed by organized and dependable people driven by a common company goal: to help us accomplish great things. Working behind the scenes, we make a significant impact on the people we support as well as on our users around the world. We're adept at leading and managing a variety of simultaneous projects, which requires the particular talent of being able to communicate effectively with all levels of the organization.
Responsibilities
Perform administrative tasks, including calendar management, travel arrangements, and expense reports.
Act as a partner and proxy for the Cloud Silicon Organization Israel leadership team, attend meetings, participate in projects, and make decisions on their behalf as needed.
Plan, manage, and execute team and site-level offsites, events, and activities, from pre-planning through to budget management and execution.
Build efficiency and responsiveness into operations and define operational strategies for the site.

Our Community team is an integral part of our business with the mission to enable our members to create their lifes work.

In this role, your responsibilities will Include, but wont be limited to:
Membership Engagement & Retention:

- Assume ownership and manage the relationship with key accounts within the building(s) you oversee.
- Ensure all accounts within your building(s) have an assigned point of contact.
- Resolve issues of complexity as escalated to you.
- Monitor the Medallia (member feedback) escalation process to ensure alerts are being properly addressed and the right solutions are found.
- Be accountable for Net Promoter Scores, overall member satisfaction and member retention.
- Review Net Promoter Scores and member satisfaction results regularly to set KPIs and implement building-specific plans.
- Lead building site tours for VIPs as needed.
- Review invoices of flagged accounts and submit corrections to the Billing team.

Building Operations and Management:

- Ensure quality and upkeep expectations are being adhered to.
- Hold the team accountable for general operational policies and standards, as well as financial efficiency.
- Escalate reoccurring issues as it relates to 3rd party vendors to appropriate teams for resolution.
- Be accountable for building-level Opex in partnership with the Operations team.
- Escalate, monitor and see through capital improvement and large customization projects in partnership with cross-functional teams.

Sales:

- Tour and sell space to new and existing members by articulating value proposition.
- Identify the needs of prospective and existing members and recommend tailored solutions responsive to their needs.
- Develop and implement lead generation and sales conversion strategies to maintain 100% occupancy in collaboration with the Sales Lead and sales department..
- Create and maintain relationships with partners in the local ecosystem.
- Train the Community Team to give effective tours and sales pitches.
- Review daily and weekly overviews of prospective members and participate in weekly sales calls.