דרושים » מחשבים ורשתות » Help Desk and System Administrator

Were growing and looking to hire an IT Operations & Helpdesk Engineer who embodies our core values: People First, Customer Obsession, Strive for Excellence, and Integrity.

Were looking for a talented and dedicated IT Operations & Helpdesk Engineer to deliver fast, reliable technical support to our global users and take ownership of day-to-day IT operations and helpdesk activities.

In this role, you will work closely with employees and teams across the organization, ensuring seamless IT operations in a fast-paced, global environment. Youll troubleshoot technical issues, manage enterprise tools and user access, support onboarding and offboarding processes, and help improve operational efficiency across the organization.

This is an amazing opportunity to join a highly technical and collaborative team, expand your expertise across modern IT environments, and make a direct impact on the employee experience in our company.

*** This position is on-site and requires working from the Tel Aviv office five days a week. ***

Responsibilities:
As an IT Operations & Helpdesk Engineer, your impact will be:
Provide hands-on technical support to local on-site employees and remote users across global offices.
Troubleshoot and resolve complex hardware, software, operating system, networking, and SaaS-related issues.
Support and maintain macOS and Windows environments utilizing modern MDM platforms, including Kandji, Jamf, JumpCloud, and Microsoft Intune.
Manage user accounts, permissions, and access across platforms such as EntraID, Google Workspace, and additional enterprise tools.
Take part in onboarding and offboarding processes, including automated equipment provisioning and secure account lifecycle management.
Support and maintain office IT infrastructure, including laptops, printers, docking stations, AV equipment, and related peripherals.
Collaborate closely with Security, Business Applications, DevOps, and additional cross-functional teams during ongoing operations and projects.
Document technical issues, resolutions, knowledge articles, and process improvements.
Help improve internal IT processes, operational efficiency, and employee support experience.
Support office IT operations and ensure smooth day-to-day technical functionality.

Were looking for an experienced & talented IT Infrastructure and Cloud Engineer to join our IT department and be responsible for our IT and Cloud Corporate Infrastructure. Youll be suggesting, implementing and deploying new IT solutions together with improving existing processes and maintaining our IT infrastructure, assuring that all of our systems are in optimal condition, providing the best service to our clients.
Responsibilities
Be responsible for requests from the field, related to our global corporate on-premise and cloud infrastructure. This includes servers, storage appliances, active network equipment, firewalls, cloud services, cloud automations, CI/CD and other initiatives.
Design and oversee the integration of core services and platforms such as AWS, Google Cloud and Workspace, Okta, Cloud Backups, Zero Trust Network Access (ZTNA), Secure Web Gateway, Cloud-based EDR and other cutting-edge technologies.
Spearhead the strategy, implementation, and governance of GenAI tools and platforms across the company, focusing on process improvement, building internal AI agents, and driving organizational AI transformation.
Lead the architectural design and deployment of scalable, reliable, and secure corporate infrastructure, emphasizing Infrastructure as Code (IaC) principles to manage on-premise and cloud environments.
Define network policies and procedures, including design, planning network new communication systems and monitoring to allow high quality service for our global offices.
Collaborating with our security team to implement technology and security policies, safeguarding our systems and data from potential threats.

We are looking for an IT Support Engineer to join our TLV team. The hire will be responsible for providing and supporting IT equipment and services to all employees in the TLV office. This opportunity presents the chance to practice modern IT Ops processes and technologies in a controlled financial services environment.
Responsibilities
Provide on-site IT support at our TLV and remote support for our company TLV employees
troubleshooting platforms such as Okta, Google Workspace, Slack, MDM, and other tools.
Create and update IT documentation, including technical guides and user-facing materials.
Act as an advocate for end-users, proactively identifying and resolving IT bottlenecks to enhance productivity.
Manage IT assets (ITAM), including desk setups, printer maintenance, and AV equipment to ensure seamless Town Hall and company events.
Support and maintain Zoom Rooms, ensuring optimal video conferencing performance.
Assist with user lifecycle management, provisioning/deprovisioning accounts, and managing role-based access controls.

We are looking for someone who combines strong technical expertise with operational ownership and excellent service orientation. The ideal candidate has experience managing IT infrastructure, networking, endpoint management, SaaS administration, and vendor coordination in a fast-paced environment.

This role will serve as the primary owner of internal IT operations and partner closely with Security, HR, Facilities, external vendors, and our counterparts at Element, our parent company, to ensure alignment across shared systems, infrastructure, and IT initiatives.

Responsibilities
IT Operations & Support
Own internal IT operations and employee technical support globally
Manage onboarding/offboarding processes, endpoint provisioning, and access management
Troubleshoot and resolve escalated hardware, software, connectivity, and infrastructure issues
Establish and improve IT processes, documentation, and support workflows
Network & Infrastructure Management
Manage office network infrastructure, wireless environments, VPN connectivity, and related vendors
Troubleshoot network performance, connectivity, and reliability issues across office and remote environments
Partner with external providers on network architecture, escalations, and ongoing optimization
Support SaaS platforms, identity/access systems, and cloud-managed infrastructure
Endpoint Management
Administer MDM and endpoint management platforms (e.g. Kandji)
Partner closely with Security team on endpoint compliance, VPN/SASE solutions, device security, and access controls
Help implement and maintain IT security best practices and operational policies
Cross-Functional & Vendor Collaboration
Manage relationships with external IT vendors and service providers
Work closely with IT and Security stakeholders at Element to coordinate shared infrastructure, policies, escalations, and support processes
Lead IT improvement initiatives and infrastructure projects
Drive operational maturity, scalability, and reliability across the IT environment

We're looking for a hands-on IT Specialist to join our fast-paced team. The role includes maintaining local and cloud infrastructure (including AWS and local training servers), supporting employees, and managing IT assets and systems.
Responsibilities
Provide technical support for employees (hardware, software, and network issues - onsite and remote).
Prepare laptops and accounts for new hires, including system access, email setup, and HID cards.
Monitor and support local servers, AWS infrastructure, and network equipment.
Maintain office equipment (printers, webcams, conference systems) and ensure meeting rooms function properly.
Handle security camera systems and server room alerts (e.g., temperature anomalies).
Track, document, and manage IT inventory across offices and storage locations.
Conduct basic security and IT onboarding training for employees.

Required Helpdesk Specialist
Why this role is important:
Our global workforce is our greatest engine of innovation, and the IT Help Desk is the team that keeps that engine running at peak performance. We arent looking for ticket takers-we are seeking exceptionally skilled IT engineers to help build a dynamic support team.
Youll work closely with IT Engineers and the IT Operations Team to provide efficient, customer-focused support across a wide range of tools, including Google Workspace, Okta, and endpoint management platforms.
This role will be critical in supporting our company-wide AI in Motion initiative. The IT Helpdesk is responsible for enabling and governing the use of core AI tools like Gemini (for personal productivity in Google Workspace), ChatGPT, Base44, and Claude, while ensuring agent identity and security are managed through platforms like Oktas identity framework.
This is a great opportunity for a tech-savvy problem solver who enjoys troubleshooting, learning new technologies, and contributing to process improvements in a dynamic SaaS environment.
About this placement:
This is a student / junior placement designed for someone at the very start of their IT career who is hungry to learn and ready to grow. You dont need years of experience-you need curiosity, a strong work ethic, and a genuine passion for technology. We will invest in you. Over the course of the placement, youll work shoulder-to-shoulder with experienced IT Engineers and System Administrators, building the hands-on skills and real-world judgment needed to grow into a full IT Engineer or System Administrator role on our team.
Key Responsibilities:
Front-Line Support & Learning
Act as a first point of contact for end-user technical requests through our ticketing system, chat, and email, under the guidance of senior team members.
Provide hands-on and remote support for macOS and Windows devices, gradually taking ownership of more complex issues as your skills develop.
Learn to troubleshoot across our core application stack, including Google Workspace, Okta SSO/MFA, and Microsoft 365.
Assist with setting up meeting rooms, peripherals, and Audio/Video conferencing systems.
Hands-On IT Operations
Help prepare, image, and deploy new laptops and equipment for new hires, ensuring devices are ready on day one.
Support the employee lifecycle-assisting with account provisioning, access requests, and offboarding under supervision.
Help maintain an accurate IT asset inventory of laptops, accessories, and software licenses.
Shadow IT Engineers and System Administrators on real projects to understand how infrastructure, identity, and endpoint management fit together.
Growth, Learning & Contribution
Build your knowledge through structured mentorship, on-the-job coaching, and self-driven learning toward an Engineer or System Administrator track.
Contribute to our internal Knowledge Base by documenting common fixes and learning to write clear, reusable guides.
Identify small process improvements and automation ideas, and bring them to the team-your fresh perspective is valued.
Pursue relevant certifications and skills with the support and encouragement of the team.

We are looking for a Help Desk Administrator to join our dynamic Help Desk team.
The ideal candidate will possess strong expertise in troubleshooting Microsoft Windows-based environments, Microsoft 365 services, endpoint management tools, and end-user support, as well as excellent communication skills to effectively assist and train end users.
Key Responsibilities
Provide technical support to users of Microsoft Windows-based systems, including desktop computers, laptops, and servers.
Install, configure, and troubleshoot Microsoft Windows operating systems, Microsoft 365 apps, software applications, and hardware devices.
Troubleshoot Active Directory, Entra ID, Azure, Exchange Server, and Microsoft 365 environments.
Manage and support Windows devices using Microsoft Intune MDM.
Provide basic Mac OS support for end users, including troubleshooting common macOS issues.
Support Mac device management using Kandji MDM.
Support printer issues, including cases where users are unable to print.
Provide end-user training on Microsoft Windows, Microsoft 365 products, and related services.
Work with other IT team members to ensure the smooth operation of the companys IT infrastructure.

We are looking for a hands-on IT Helpdesk Specialist to join our IT Infrastructure team. You and other Helpdesk team members will be the first point of contact for end-user support, resolving hardware and software issues, managing user accounts, and supporting endpoint deployments. The role is primarily based at our Tel Aviv headquarters and includes remote support for users in the US, Mexico, Asia, Jerusalem, and Beer Sheva.
Location: This is a full-time position based at our headquarters in Ramat Hachayal, Tel Aviv.
Responsibilities:
Provide Tier 1-2 technical support for ~1,200 corporate endpoints (Windows 10/11, Servers 2016-2022, laptops and desktops)
Manage user accounts, groups, and permissions in Active Directory
Support Microsoft 365 applications: Outlook, Teams, OneDrive, SharePoint, and related services
Assist with device enrollment, configuration, and troubleshooting via Microsoft Intune
Handle VPN client support (FortiGate) and basic network connectivity troubleshooting
Set up and configure workstations for new employees (onboarding)
Log, track, and resolve support tickets in the helpdesk ticketing system
Escalate complex issues to senior IT team members as appropriate
Support peripheral devices: printers, monitors, docking stations, mobile devices
Ability to plan, execute, and deliver IT projects alongside day-to-day support activities.

Were seeking an exceptional IT System Administrator to join our IT team in Tel
Aviv. If youre passionate about IT, thrive in dynamic environments, and love working with cutting-edge technology, this is your opportunity to make a difference!
What will you actually be doing?
Build and optimize infrastructure to support hundreds of users.
Play a key role in decision-making for IT processes and systems.
Oversee monitoring, maintenance, configuration, and system reliability.
Automate repetitive tasks to increase efficiency and innovation.
Collaborate across teams to ensure a secure and productive digital environment.

Were looking for an IT Technician to join our team, learn new things, take ownership of existing systems, and provide service to our employees.
What youll do:
* Provide best-in-class support to our employees in HQ Tel Aviv Office.
* Ongoing maintenance, troubleshooting, and response to relevant technical issues in company facilities.
* Immediate support employees from home through remote takeover and training.
* Configure and maintain all technical equipment, including computers, printers, switches, phones, conference rooms, TVs, and back-office systems.
* Assistance in inventory monitoring, planning, and execution.