דרושים » תוכנה » Senior AI Implementation Specialist

We are seeking a motivated and hands-on Technical Trainer or Customer Enablement Specialist with experience delivering customer and partner training in SaaS environments. The ideal candidate is passionate about helping users adopt new technologies, creating effective learning materials, and delivering engaging training experiences.
In this role, you will own the end-to-end training ecosystem for our Meeting Insights, including course development, training delivery, certification programs, and learning resources. You will work cross-functionally with Product, Customer Success, R&D, and Business teams at HQ and globally to ensure customers, partners, and internal stakeholders are fully equipped to succeed with our platform.
What You Will Gain:
Hands-on experience with cutting-edge Conversational AI technologies in real enterprise environments
A key role in supporting customer adoption and success through effective training and enablement programs.
Deep exposure to both technical and business domains through close collaboration with Product, R&D, and customer-facing teams
Opportunities to grow your expertise in AI, SaaS, and customer enablement, with strong potential for career advancement
The ability to influence product adoption and customer success at scale
Contribution to an award-winning solution, recognized as the Best Use of AI at the UC Awards 2024
About Us:
We bring over 30 years of expertise in enterprise voice services, with a strong track record of innovation in Conversational AI SaaS applications. Our Voice.AI platform powers workplace transformation for more than 50 Fortune 100 enterprises, enabling smarter, AI-driven collaboration.
Meeting Insights, launched in early 2024, has rapidly gained traction with hundreds of customers and POCs. We are now entering an exciting new phase of growth and product evolution.
We are an open, inclusive, and diverse organization where employees are at the heart of everything we build. We offer a flexible, collaborative environment and meaningful opportunities for career growth.
Your mission:
Own and execute the design, development, and delivery of training programs, courses, and certification tracks for Meeting Insights.
Build and maintain a comprehensive knowledge base for internal teams (sales engineers, support, customer success), partners, and customers
Collaborate with Professional Services, partners, and customers worldwide to identify and address training needs
Work closely with Product Management, Technical Writing, and Marketing to develop high-quality onboarding and training materials
Design and deliver hands-on, technical training sessions (virtual and/or in-person)
Continuously improve training effectiveness באמצעות feedback, analytics, and evolving product capabilities.

We're looking for a skilled professional to join our team in a dual capacity as a Technical Instructor and Technical Support Engineer.
This role demands a blend of advanced technical expertise and excellent personal communication skills.
You'll be responsible for creating and delivering impactful technical knowledge to others, while performing troubleshooting and validating our products to meet customer expectations.
As a key customer advocate, you'll play an important role in ensuring the quality of our offerings and becoming a trusted technical advisor to our clients.
Scope:
Develop and deliver product customer courses.
Act as post sale technical Instructor.
Troubleshooting both HW and SW related issues.
Responsible for on-site installation of software and hardware.
Communicating progress of activities with Project Manager and customer
Advise customers regarding the product's proper use and address specific user issues.
Act as service engineer to address tech cases via phone, web-based tools and email.

we are looking for a Senior Instructional Designer (Product Education).
As a Senior Instructional Designer, you will play a critical role in driving product education with a primary focus on customer-facing, channel partner and internal product education. You will independently own the design and delivery of high-impact learning experiences - including video courses, hands-on labs, and certification programs - that empower customers, partners and employees to master the platform and unlock its full value. You will also support internal teams in deepening their product expertise, ensuring they are fully equipped to position and operationalize with confidence. At its core, this role is about creating learning that directly drives product adoption and measurable business outcomes. This role calls for a self-driven innovator who brings technical depth, high standards, and a passion for building world-class product education from the ground up.
What Youll Be Doing?
Develop and deliver Torps product education programs - including video courses, hands-on labs, and certification programs - for three key audiences: customers, channel partners, and internal teams (Marketing, Field, Product, and R&D).
Own the end-to-end production of instructional videos, hands-on labs, structured courses, and certification paths that support the business by driving product adoption - empowering customers, channel partners, and internal teams to independently master and champion the platform.
Work closely with multiple subject matter experts (SMEs) across departments to gather knowledge, validate accuracy, and transform inputs into effective learning content - often under tight timelines.
Translate complex, highly technical product concepts into clear, engaging learning materials tailored to diverse audiences - from internal teams to end customers.
Continuously update internal and external training assets to reflect new product releases, roadmap changes, and evolving customer needs.
Measure the business impact of learning - track knowledge adoption and product usage, collect feedback, and continuously iterate content to ensure training directly supports growth and product adoption goals.