דרושים » תוכנה » Senior AI Implementation Specialist

We are seeking a motivated and hands-on Technical Trainer or Customer Enablement Specialist with experience delivering customer and partner training in SaaS environments. The ideal candidate is passionate about helping users adopt new technologies, creating effective learning materials, and delivering engaging training experiences.
In this role, you will own the end-to-end training ecosystem for our Meeting Insights, including course development, training delivery, certification programs, and learning resources. You will work cross-functionally with Product, Customer Success, R&D, and Business teams at HQ and globally to ensure customers, partners, and internal stakeholders are fully equipped to succeed with our platform.
What You Will Gain:
Hands-on experience with cutting-edge Conversational AI technologies in real enterprise environments
A key role in supporting customer adoption and success through effective training and enablement programs.
Deep exposure to both technical and business domains through close collaboration with Product, R&D, and customer-facing teams
Opportunities to grow your expertise in AI, SaaS, and customer enablement, with strong potential for career advancement
The ability to influence product adoption and customer success at scale
Contribution to an award-winning solution, recognized as the Best Use of AI at the UC Awards 2024
About Us:
We bring over 30 years of expertise in enterprise voice services, with a strong track record of innovation in Conversational AI SaaS applications. Our Voice.AI platform powers workplace transformation for more than 50 Fortune 100 enterprises, enabling smarter, AI-driven collaboration.
Meeting Insights, launched in early 2024, has rapidly gained traction with hundreds of customers and POCs. We are now entering an exciting new phase of growth and product evolution.
We are an open, inclusive, and diverse organization where employees are at the heart of everything we build. We offer a flexible, collaborative environment and meaningful opportunities for career growth.
Your mission:
Own and execute the design, development, and delivery of training programs, courses, and certification tracks for Meeting Insights.
Build and maintain a comprehensive knowledge base for internal teams (sales engineers, support, customer success), partners, and customers
Collaborate with Professional Services, partners, and customers worldwide to identify and address training needs
Work closely with Product Management, Technical Writing, and Marketing to develop high-quality onboarding and training materials
Design and deliver hands-on, technical training sessions (virtual and/or in-person)
Continuously improve training effectiveness באמצעות feedback, analytics, and evolving product capabilities.

We are a well-funded, early-stage startup building our Founding Solutions Engineering team to help build and own our enterprise customer motion from the ground up. This role is perfect for a hands-on, technically deep builder who thrives in fast-moving environments, enjoys making things work in the real world, and partners closely with founders, Product, and R&D to deploy and scale complex, AI-driven enterprise solutions.

You will own the technical side of the post-sale customer journey, from deployment and integration through adoption, expansion, and ongoing success, while helping define how our delivery function evolves as we grow.

Your Impact
Customer Onboarding & Process Analysis

Engage with customers post-close to understand workflows, operational processes, and deployment requirements.

Translate findings into clear implementation plans for AI-powered solutions.

Data, AI Models & Workflow Development

Partner with customers to assess data readiness and gather inputs for AI workflows.

Configure and integrate AI components into tailored, AI-driven workflows.

Collaborate with R&D to close data gaps and extend product capabilities when needed.

Deployment & Proof of Value

Own end-to-end solution deployment and ensure models meet performance and business value expectations.

Define success metrics and drive adoption post-launch.

Integration, Security & Rollout

Lead integrations with enterprise systems (e.g., Finance, ERP, email platforms), ensuring scalability and security.

Guide customers through security, compliance, and IT approval processes.

Plan and execute rollout to drive smooth implementation and adoption.

We Are more than a Professional Services firm, we are a community of people driven by impact. As a leading firm providing Audit, Tax, and Advisory services, and part of one of the worlds largest global networks, we work with the most influential organizations in the market, combining deep expertise, innovation, and advanced technology. We are guided by integrity, responsibility, and forward thinking in everything we do. Our people are at the center, with space to lead, grow, and build meaningful careers in a collaborative environment that connects personal success with real value for business and society. We are looking for a SAP Learning & Content Specialist (Freelance) The role focuses on reviewing and enhancing SAP training materials and professional content, adapting them to the local target audience, and creating a high-quality and effective learning experience. The position combines instructional expertise, strong content capabilities, and ongoing collaboration with stakeholders in Israel and abroad. Responsibilities
* Review training materials and professional content, evaluate them, and provide recommendations for improvement and adaptation.
* Analyze, refine, and improve learning content while adapting it to target audiences and local needs.
* Develop and update learning deliverables, including guides, presentations, and training materials as needed.
* Work closely with global stakeholders and internal teams to gather information, collect feedback, and continuously improve content.
* Manage and maintain content within learning systems and support the creation of learning paths.
* Participate in strategic learning projects and knowledge implementation initiatives across the organization.

We're looking for an Instructional Designer to join the Product team and spread the power. In this role, you will help build our Academy and produce end-to-end video courses. You will play a key role in ensuring our technical Wizards and customers get ramped up and stay at the top of their game when it comes to technical product skills and knowledge.
Responsibilities:
Produce high-quality videos from start to finish while maintaining a fast pace.
Develop and execute short video courses, including designing learning paths and writing curricula.
Extract, write and create coherent training scripts from product managers and other SMEs, documentation, and internal resources.
Keep the academy portal updated as the product changes, track new features and be on top of modifications.
Design infographics, including architecture diagrams, in collaboration with SMEs.
Collaborate with SMEs to plan, deliver, edit, and publish customer training webinars.