דרושים » אינטרנט ודיגיטל » עורך/ת תוכן (דסק חדשות)

we are looking for a Junior Knowledge Base Writer.
In your day-to-day, you will:
Work closely with Product Team to learn about new features and create supporting content, including writing and updating feature overview pages, how-to articles, as well as producing the accompanying FAQs, images, graphics, GIFs, tables, and charts.
Design the Help Center and maintain its organization and layout.
Work alongside the Support Team and Customer Success Team to understand gaps in user knowledge and areas of product confusion to define content that is needed.
Serve as the knowledge expert internally at the company, especially to our Go to Market team, answering product related questions on our internal channels.
Use tools like Figma, Zendesk, Canva, and Jira.

Were growing rapidly, and seeking a highly motivated Senior Product Content Writer to advance our UX writing, documentation architecture, strategy, and design. If you have a passion for writing and you're excited to have an impact on a platform used by some of the biggest names in tech, we want to meet you! This is an opportunity to join a team thats defining its content strategy, with a vision towards creating a model that becomes the industry standard. Youll be working for an amazing offering in a growing market and working with a team of experienced product managers, engineers, and designers.
Your day-to-day will include:
Owning and managing all the content needs for your product pillar
Working with product managers, engineers, and designers to create concise, clear, and helpful microcopy
Providing UX/UI content and feedback in the product areas you are responsible for
Supporting the documentation of Help Center articles
Creating user assistance for our features, including product tours and sidebar content
Helping to define and maintain the Content Team Style Guide, design system, and other team assets
Monitoring and responding to internal and external feedback channels to address customer needs and define content priorities
Staying up-to-date with market trends and finding new ways to showcase content that fits our global audience.

As an Italian Content Reviewer, you will navigate in a highly regulated environment while supporting your business stakeholders success and ads scale, identifying opportunities and specific market sensitivities, and offering an expertise to enable content in all Italian speaking countries.
Decision maker and guidelines enforcer, you will balance advertisers and publishers needs and interests, work with your team mates on reviews and escalations, and look for endless improvements of our operation. In one word, you will become a perfect market owner and the main go-to-person in the Professional Services department for any Italian content review challenge.
On a daily basis, you will combine a high capacity review goal without compromising with your excellent quality, offer flexible and engaged availability to your colleagues located in our numerous countries, and come up with new initiatives and inventive solutions.
How youll make an impact:
As an Italian Content Reviewer, youll bring value by:
Review content and classify it quickly and correctly per policy
Use various tools to identify non-compliance issues
General data entry related tasks
Provide suggestions to improve the process and workflows
Be comfortable working with data and reporting
Timely response to incoming inquiries via email and ticketing system
Communicate urgent issues internally and externally
Quickly adapt to change (new content, changing policies)
Ability to communicate in an easy to understand format (verbal and written)
Ability to work independently and within a team.