דרושים » מחשבים ורשתות » Product Solutions Engineer - OT

we are looking for a Technical Support Engineer.
As a Technical Support Engineer, you'll take ownership of technical escalations and serve as the central point of contact for various operational teams. Your primary focus is to assist our customers in maximizing the use of our global financial automation platform, ensuring seamless business operations. Collaborate with engineering and product teams to swiftly investigate and resolve complex technical issues while delivering an exceptional customer experience.
In this role, you will be responsible for:
Take full ownership of technical issues escalated by the Onboarding Managers, Customer Support and Customer Success teams, ensuring a seamless troubleshooting process - including information gathering, root cause analysis, and clear resolution communication.
Lead internal escalations with Engineering and Product teams to ensure a timely response and appropriate actions to mitigate customer impact.
Provide expert technical support across Payments, Payees, and Cards domains, including complex payment workflows and payment provider integrations, while working closely with internal operational and Engineering teams to ensure seamless customer resolution.
Diagnose and troubleshoot high-impact payment issues, including payment lifecycle discrepancies, provider-related failures, cutoff-related delays, transaction status issues, and payment processing escalations, driving robust and customer-focused resolutions.
Work closely with team leadership to identify emerging issues before they become widespread, contributing to proactive risk mitigation.
Identify trends in technical challenges, driving long-term improvements to enhance customer satisfaction and system reliability.
Maintain internal documentation and actively contribute to knowledge-sharing across the team.

Your Role:
Lead the design and development of complex, high-performance, backend services within the One ecosystem, ensuring modularity and long- term maintainability.
Own the end-to-end performance of critical platform components, optimizing for massive data ingestion and low-latency processing across global environments.
Drive architectural discussions and provide high-level input on system design, steering the team toward scalable, cloud-native best practices.
Actively mentor and contribute to code reviews and technical discussions, sharing expertise and fostering a collaborative environment for continuous improvement.
Collaborate closely with Product, SRE, QA and Security teams to implement technical solutions aligned with business objectives.
Take a production-first approach to reliability; lead root cause analysis for complex distributed system issues and implement preventative measures to guarantee system reliability.

Your Role:
Lead the design and development of complex, high-performance, backend services within the One ecosystem, ensuring modularity and long- term maintainability.
Own the end-to-end performance of critical platform components, optimizing for massive data ingestion and low-latency processing across global environments.
Drive architectural discussions and provide high-level input on system design, steering the team toward scalable, cloud-native best practices.
Actively mentor and contribute to code reviews and technical discussions, sharing expertise and fostering a collaborative environment for continuous improvement.
Collaborate closely with Product, SRE, QA and Security teams to implement technical solutions aligned with business objectives.
Take a production-first approach to reliability; lead root cause analysis for complex distributed system issues and implement preventative measures to guarantee system reliability.

We are actively seeking a hands-on Implementation Engineer to play a vital role in the success of our customers. Standing at the intersection of technology and customer success, you will be responsible for translating AI and data requirements into seamless integrations with our customers' EMRs and clinical workflows.
In this role, you will own the end-to-end technical onboarding lifecycle - from initiation to go-live. You will serve as the primary technical voice for our customers' IT stakeholders and collaborate closely with our Product, R&D, and Medical teams to ensure frictionless integrations.
Responsibilities:
Lead Technical Onboarding: Own the full technical implementation lifecycle for new customers, ensuring projects are delivered on time, within scope, and meet high-quality standards.
EMR Integration & Configuration: Execute hands-on technical integration efforts. You will configure workflows, validate data integrity, and ensure interacts seamlessly with various EMR environments.
Stakeholder Management: Act as the primary technical point of contact for customer IT teams (CTOs, IT Managers, Analysts). Build strong relationships to troubleshoot issues and facilitate smooth collaboration.
Technical Subject Matter Expert: Represent the technical aspects of the platform in customer interactions. Demonstrate deep product knowledge to solve complex workflow challenges.
Cross-Functional Collaboration: Work closely with Customer Success, Product, R&D, and Medical teams to advocate for customer needs and streamline the feedback loop between the field and engineering.
Process Optimization: Help design and develop automation tools, runbooks, and frameworks to streamline integration processes and improve scalability.

We are looking for an experienced and customer-focused Tier 3 Support Engineer with Professional Services Expertise to serve as a key technical resource. This role focuses on troubleshooting, resolving application issues, and providing expert support to ensure customer success. The ideal candidate has a strong background in cybersecurity, cloud technologies, and customer-facing roles, with a dedication to delivering exceptional solutions.
Key Responsibilities
Technical Troubleshooting and Support:
Provide expert-level troubleshooting for application issues, configurations, security vulnerabilities, and general functionality.
Work closely with customers and internal teams to diagnose and resolve complex technical challenges.
Investigate application behaviors and anomalies, identifying root causes and recommending appropriate solutions.
Escalation Management:
Take ownership of escalated support cases, ensuring timely and thorough resolution.
Identify patterns in recurring issues and contribute to permanent fixes or workarounds.
Collaborate with development and product teams to address root causes and improve application reliability.
Customer Communication:
Maintain clear, professional, and proactive communication with customers throughout the support lifecycle.
Ensure solutions are tailored to meet customer needs while setting accurate expectations.
Professional Services Collaboration:
Partner with sales and other internal teams to deliver professional services, enhancing customer adoption and satisfaction.
Assist with onboarding, integrations, and custom configurations as needed.

Were looking for a highly skilled Technical Support Engineer to lead the charge in troubleshooting complex technical issues, ensuring exceptional customer satisfaction, and providing strategic solutions. Youll play a key role in documenting solutions, escalating critical cases, and leveraging your cloud expertise to deliver unparalleled support and build strong, lasting relationships with our customers.
Responsibilities
Provide accurate and timely support via Slack, chat, or email to troubleshoot and resolve customer issues.
Diagnose and resolve technical problems, escalating complex issues to R&D or Product when needed.
Build strong relationships, educate customers on product features, and maintain a professional, supportive tone.
Create and update support documentation while logging all interactions in the support system.
Enhance skills through ongoing training to maintain technical excellence and deliver top-tier support.

Your Role:
Design, develop, and maintain complex, scalable, and high-performance systems with a focus on writing clean, efficient, and maintainable code.
Collaborate with cross-functional teams, including product managers and architects, to implement technical solutions aligned with business objectives.
Provide input on architectural design and participate in technical planning to ensure long-term maintainability and compliance with standards.
Identify and troubleshoot production issues, conducting root cause analysis and implementing fixes to ensure system reliability.
Contribute to code reviews and technical discussions, sharing knowledge and fostering a culture of collaboration and continuous improvement.

Your Opportunity:
Develop critical components and systems that drive business outcomes, while maintaining and enhancing core infrastructure for scalability and reliability.
Participate in the design and development of new features, integrations, and enhancements to software applications, databases, and interfaces.
Support and improve automated testing and deployment processes to ensure smooth delivery of new features and system updates.
Collaborate with other senior engineers to drive the technical direction of projects and ensure high-quality software delivery.

Responsibilities:
Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission- critical). .
Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
Ability to act as a mentor and guide other employees. Ability to provide direction and guidance to process improvements.
Ability to articulate clearly, recommend and explain resolutions /clients.
Understand and utilize ITIL.
Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.

we are looking for a passionate and detail-oriented Product Owner & Engineer to join our team. In this role, you will collaborate closely with development teams to define new features, contribute to functional requirement documentation (FRD), and ensure seamless UX design and implementation.
A core part of this role is maintaining close alignment with customers. You will actively engage with customers, gather feedback, understand real-world use cases, and translate their needs into clear product requirements. You will work closely with Support and QA to ensure our testing strategy and supportability reflect actual customer environments and workflows.
Beyond core development, you will assist in critical escalations, manage complex or high-visibility installations, and develop tools that enhance the overall user experience. You will leverage telemetry data, production insights, and direct customer feedback to continuously refine and improve our products, ensuring they deliver measurable value in real-world deployments.
Key Responsibilities
Collaborate closely with Product and Engineering teams to define, refine, and prioritize features that directly address real customer needs and business impact.
Translate customer requirements and field insights into clear, structured Functional Requirement Documents (FRDs), while actively contributing to UX discussions to ensure intuitive and seamless user experiences.
Work closely with QA and Support to align testing strategies and troubleshooting workflows with real-world customer environments, ensuring reliability, operability, and supportability at scale.
Serve as a technical and product focal point during critical customer escalations and high-visibility deployments, ensuring timely resolution and long-term improvements
Develop tools and scripts to enhance user experience and operational efficiency.
Leverage telemetry, usage analytics, and direct customer feedback to drive data-informed decisions and continuously improve product performance and adoption.
Proactively identify risks, gaps, and cross-team dependencies, removing roadblocks to ensure successful delivery and measurable customer outcomes.

We are seeking a skilled and experienced Senior Frontend Infrastructure Engineer to join our Core Team. As a member of this team, your main responsibility will be crafting and evolving the frontend infrastructure of our product. You will focus on building resilient, scalable frontend frameworks, tools, and libraries that empower and support our React-based application and the teams building on top of it.
Responsibilities:
Design, develop, and maintain frontend infrastructure, including frameworks, tools, and libraries, to ensure high performance, scalability, and long-term maintainability.
Work closely with product and R&D teams to understand requirements, influence technical decisions, and ensure infrastructure solutions align with real product needs.
Serve as a senior technical authority in the frontend domain, leading by example through high-quality architecture, code, and best practices.
Identify and implement improvements to the frontend development experience, including automation, developer tooling, code reuse, and performance optimizations.
Take part in architectural discussions and help shape frontend standards and conventions across the organization.
Stay up-to-date with modern frontend technologies, trends, and best practices, and apply them pragmatically to improve development efficiency and product quality.
Conduct code reviews with a strong focus on maintainability, performance, and scalability.
Troubleshoot and resolve complex frontend infrastructure issues in collaboration with other engineers and infrastructure teams.