Technical Support Specialist - Tier 2

2 ימים

Technical Support Specialist - Tier 2

חברה חסויה

Location: Tel Aviv-Yafo

Job Type: Full Time and Hybrid work

We are looking for a Technical Support specialist - Tier 2 to join the Tech Ops team, a dynamic and challenging role providing critical technical support to customers. The ideal candidate is a growth-oriented professional who embodies our values of Impact, Innovation, and Global Collaboration.
If you're looking to impact the future of the maritime industry, to be part of an awesome team, and to have a great time, this is the job for you!
About us:
Shipping accounts for over 90% of global trade, yet the industry remains decades behind in digitization and automation. Operating safely and efficiently in congested ports and high-traffic sea lanes is becoming increasingly challenging.
We are transforming maritime operations through real-time AI and computer vision, delivering next-generation situational awareness and decision-making.
Our platform connects onboard crews with shoreside teams, improving navigational safety, reducing human error, and supporting decarbonization through performance optimization.
Founded in 2018, we are a fast-growing scale-up in an incredibly strong position. We recently raised $73M in a Series B round (May 2025) and have over 1,100 systems deployed to industry giants like MSC, Seaspan, and NYK. What sets us apart is our data - over 100 million nautical miles of proprietary data, making it the largest maritime AI dataset in the world.
As we scale rapidly, we are looking for passionate individuals to join us in defining the future of the maritime world.
A TechOps SpecialistI is responsible for managing deployed systems - including the hardware, software, and networking components- and delivering excellent technical support.
What will you do?
Provide technical support to customers worldwide and Troubleshoot complex technical issues
Automate processes and tasks to improve efficiency and reduce the risk of errors.
Solve networking technical issues
Overseeing new customer installations
Deploying SW upgrades
Work closely with other teams, such as development, DevOps, QA, and PM, to ensure that systems are aligned with business needs and goals.
Occasional travel to customer sites for advanced troubleshooting
This is a full-time position based in Tel Aviv. We do believe in a hybrid work environment, with an emphasis on the office, and one day a week from home.

Requirements:
2 years of experience as an integrator/network engineer/Technical Support Engineer
Excellent understanding of technologies, operating systems, networking (CCNA level), and systems
Experience in the Technical support field and working with CRM (Salesforce)
Customer-oriented and capable of providing high levels of client satisfaction
Strong knowledge of Linux and CLI commands
Self-motivated, enthusiastic, and able to handle multiple support cases
Remote diagnostic experience
Excellent English (written and verbal)
Team player with a proactive attitude
Able to work independently
Advantages:
Experience deploying, managing, and troubleshooting network infrastructures.
Basic knowledge of Docker containers and microservices (advantage)
Knowledge of server hardware
Maritime / Navy / Intelligence unit background
Knowledge of Ansible or similar automation tools.

This position is open to all candidates.

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8670693

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12/05/2026

IT Support Specialist - Temporary position

חברה חסויה

Location: Tel Aviv-Yafo

Job Type: Full Time and Temporary

We are seeking an experienced IT Support Specialist to join our IT support team. In this role, you will be responsible for providing first-line support to our employees by managing user accounts and access, troubleshooting hardware and software issues, and handling our employees' onboarding and offboarding.
Responsibilities:
Provide first-line technical support to our employees across all global offices, ensuring fast, professional, and customer-oriented service.
Lead and execute IT processes for employee onboarding and offboarding, including systems provisioning, access governance, device setup, and security compliance.
Provide AV support for the company auditorium and conference rooms, including management and troubleshooting of Zoom Rooms, Polycom systems, and other video-conferencing technologies
Troubleshoot and resolve hardware, software, and network-related issues on both Windows and (mostly) macOS environments.
Manage IT requests and incidents related to cloud services and enterprise applications, including Microsoft 365, Slack, Zoom, and additional SaaS platforms used internally.
Administer and monitor cloud-based infrastructure components, including Azure AD, Intune, Kandji, as part of the companys internal IT ecosystem.
Collaborate closely with the Systems and Security teams to identify, escalate, and resolve complex technical issues, as well as improve IT workflows and automation.

Requirements:
Minimum of 1 years of experience in IT support or a related technical role (experience in high-tech or startup companies - advantage).
Hands-on experience with Azure, Entra ID, and Microsoft 365 cloud environments - advantage.
Strong troubleshooting skills for Windows and macOS laptops, as well as mobile devices.
Solid understanding of network infrastructure concepts, including firewalls, Wi-Fi, and VPN technologies.
Working knowledge of AV conferencing systems (Zoom, Polycom)
Background in the system administration field - advantage
Experience with endpoint management tools such as Intune or Kandji - advantage
Knowledge of IT automation or scripting (PowerShell/Python) - advantage
Knowledge of IT knowledge base and documentation processes - advantage
Personal Skills:
Strong service-oriented mindset with a high level of professionalism.
Excellent problem-solving abilities and strong analytical thinking.
Highly organized, detail-oriented, and able to manage multiple tasks simultaneously.
Strong communication and interpersonal skills, with the ability to support employees at all levels.
Ability to work both independently and collaboratively within a fast-paced team environment.

This position is open to all candidates.

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8647500

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12/05/2026

IT Support Specialist

חברה חסויה

Location: Tel Aviv-Yafo

Job Type: Full Time

We are seeking an experienced IT Support Specialist to join our IT support team. In this role, you will be responsible for providing first-line support to our employees by managing user accounts and access, troubleshooting hardware and software issues, and handling our employees' onboarding and offboarding.
Responsibilities:
Provide first-line technical support to our employees across all global offices, ensuring fast, professional, and customer-oriented service.
Troubleshoot and resolve hardware, software, and network-related issues on both Windows and (mostly) macOS environments.
Manage IT requests and incidents related to cloud services and enterprise applications, including Microsoft 365, Slack, Zoom, and additional SaaS platforms used internally.
Administer and monitor cloud-based infrastructure components, including Azure AD, Intune, Kandji, and AWS services, as part of the companys internal IT ecosystem.
Lead and execute IT processes for employee onboarding and offboarding, including systems provisioning, access governance, device setup, and security compliance.
Collaborate closely with the Systems and Security teams to identify, escalate, and resolve complex technical issues, as well as improve IT workflows and automation.
Provide AV support for the company auditorium and conference rooms, including management and troubleshooting of Zoom Rooms, Polycom systems, and other video-conferencing technologies
Participate in IT projects and initiatives with other teams, helping improve our internal systems and the overall employee experience.

Requirements:
Minimum of 3 years of experience in IT support or a related technical role (experience in high-tech or startup companies - advantage).
Hands-on experience with Azure, Entra ID, and Microsoft 365 cloud environments.
Strong troubleshooting skills for Windows and macOS laptops, as well as mobile devices.
Solid understanding of network infrastructure concepts, including firewalls, Wi-Fi, and VPN technologies.
Experience with endpoint management tools such as Intune or Kandji - advantage
Knowledge of IT automation or scripting (PowerShell/Python) - advantage
Knowledge of IT knowledge base and documentation processes - advantage
Personal Skills:
Strong service-oriented mindset with a high level of professionalism.
Excellent problem-solving abilities and strong analytical thinking.
Highly organized, detail-oriented, and able to manage multiple tasks simultaneously.
Strong communication and interpersonal skills, with the ability to support employees at all levels.
Ability to work both independently and collaboratively within a fast-paced team environment.

This position is open to all candidates.

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8647404

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21/04/2026

Technical Support Engineer (Tier 2)

חברה חסויה

Location: Tel Aviv-Yafo

Job Type: Full Time

We are looking for a Tier 2 Technical Support Engineer to join our growing Delivery team in NYC. As a member of the Support Engineering group, you will be an integral part of a growing team of top professionals that own and maintain next-generation responsible AI agent solutions. You will act as a trusted advisor to our clients, be an essential part of the success of both our customers and Account Executives maintaining and supporting customers post launch. Tasks include resolving inbound technical issues, troubleshooting complex integrations, monitoring and proactively enhancing live AI Agents and serving as a technical SME.

As a passionate technologist and customer advocate, you will connect the dots between the technical solution to business value for the customer. This position will report to Manager, Support Engineering.

Responsibilities
Engage with customers via multiple channels (ticketing system, calls and screensharing tools) to identify and resolve technical support requests while continuing to educate our clients on the use of the platform
Serve as a technical subject matter expert, focusing on swift resolution of issues and proactive monitoring of performance
Develop deep technical expertise, continuously learn as the product evolves, and become the go-to authority in your domain.
Investigate complex escalations, lead high-stakes technical calls, and drive solutions for our most critical customer challenges with urgency and precision.
Run engaging office hours, deliver impactful learning sessions, and mentor the Support Engineering team, ensuring theyre equipped to handle any challenge.
Partner with Engineering and Product to proactively identify gaps, drive meaningful improvements, and advocate for customers in shaping the evolution of our platform.
Build robust solutions and internal tools to help TSEs debug metric behavior, query complexity, and visibility gaps faster and more consistently.
Scale knowledge globally through training sessions, office hours, and playbooks to prepare the Solutions team for new features and improvements.

Requirements:
Experienced in multi-channel technical support at a SaaS company (3+ years of related experience)
Experienced using Jira, Notion, or similar software
An engineer with previous technical troubleshooting and/or programming experience
Familiarity with query languages or business intelligence tools for performance data extraction.
Advanced knowledge of web technologies such as JavaScript, Angular, React, HTML, and CSS.
Self-motivated, detail-attentive, and have a desire for continuous learning
A critical thinker who defaults to a client-centric approach
An independent, fast learner, capable of picking up new technologies, adapting to evolving priorities, and crafting innovative solutions to complex technical issues.
A customer advocate, experienced in high-stakes technical support or solutions engineering, comfortable tackling difficult customer challenges, and turning problems into opportunities.
A collaborator and mentor, who enjoys sharing knowledge, raising the technical bar for the team, and contributing to a culture of excellence.
Hyro values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If youre passionate about technology and want to grow your skills, we encourage you to apply.

This position is open to all candidates.

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8619415

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06/05/2026

Customer Operations Specialist (Tier 1)

חברה חסויה

Location: Tel Aviv-Yafo

Job Type: Full Time

We are seeking a motivated and customer-focused Tier 1 Support Specialist to join our dynamic team. As a Tier 1 Support Specialist, you will be the first point of contact for our customers, providing technical assistance and ensuring a seamless experience with our platform. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering excellent customer service.

This role is based in Israel and follows a hybrid model: one day per week from our Tel Aviv office, and the rest remote.

Key Responsibilities:
Serve as the first point of contact for customers via email, chat, and phone to resolve product-related issues.
Provide timely and effective technical support, troubleshooting problems, and guiding users through solutions.
Document customer interactions, steps taken to resolve issues, and escalate complex cases to Tier 2 support or engineering teams when necessary.
Assist with user onboarding, training, and general inquiries to enhance customer experience.
Collaborate closely with the product and development teams to report bugs and suggest improvements based on customer feedback.
Stay up-to-date with product updates, new features, and best practices to effectively support users.

Requirements:
1-2 years of work experience, preferably with a SaaS company.
Demonstrates familiarity with fundamental customer support principles and hands-on experience utilizing Zendesk, Jira or other CRM.
Basic knowledge of web technologies and software applications (familiarity with SaaS platforms is a plus).
Excellent communication skills with the ability to explain complex concepts in a clear, user-friendly manner.
Strong problem-solving skills and a proactive approach to resolving customer issues
Outstanding task management skills across a varied set of responsibilities in a fast paced, high volume environment.
Ability to work in a fast-paced, startup environment with a high level of autonomy.
A customer-first mindset and a passion for delivering a great user experience.

This position is open to all candidates.

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8640026

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20/05/2026

IT Specialist

חברה חסויה

Location: Tel Aviv-Yafo

Job Type: Full Time

we are looking for a IT Specialist.
The IT Specialist is responsible for analyzing, diagnosing, and repairing end user issues pertaining to their daily job duties. Managing and resolving service request tickets on a daily basis. This individual is responsible for providing high quality technical assistance and support related to the companys computer systems, software, and hardware. This position is directly responsible for interaction with end users and their machines on a daily basis.
What youll do:
Assisting employees (end users) with the MacOS desktop systems
Strong knowledge of Windows / macOS environments
Initial IT orientation of new employees during their sign-in process
Providing computer support services for software and hardware within established company standards and guidelines
Testing of computers to ensure all computer systems are functioning properly
Identifying and solving any problems that affect computer operating systems
Communicating effectively with the individual end users on issues that pertain to their machines
Maintenance and upgrading of computer systems , including offering recommendations on upgrades on an as-needed basis
Assistance in implementing IT related company initiatives as provided by IT leadership
Maintaining computer peripheral devices such as printers and scanners and solving the related issues pertaining to these devices
Responsible for delivering, tracking, and recording the assignments of hardware to new employees
Training end users and orienting them on how to use the MacOS hardware and software on an entry level basis
Responsible for understanding the network topology to assist the Network Technician and Systems Administrator during outages
Deep understanding of SaaS services and their operations
Experience and understanding of SSO, SAML, OpenID Connect Protocols
Assist with onboarding and offboarding of employees

Requirements:
Professional certification macOS Support Essentials or proven macOS experience
SaaS Systems Administration (MDM, GSuite, Slack, SalesForce, Zoom, ..., etc)
Network Administration multiple floors: WiFi, LAN, Fortigate Firewall, ...
Well organized IT Assets manager
Another Professional certification (e.g. CCNS, CISSP, MCSE) is an advantage
Customer service background or experience required
Experience working in a fast-paced team environment is strongly recommended
3+years experience in a Help Desk or Support role required
High level English
Added Bonus:
Bash, Google Script, Powershell scripting or similar is a plus
Cloud Experience is an advantage (AWS, Azure, GCP)
Experience and familiarity with AI tools
Automations

This position is open to all candidates.

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8659004

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21/05/2026

Tier 2 Technical Support

חברה חסויה

Location: Tel Aviv-Yafo

Job Type: Full Time

Were looking for an experienced Tier 2 Technical Support with a creative mind and extraordinary investigation skills to join our team.
The team aims at providing immediate, high-quality analysis and technical solutions to any issues raised by our players.
Responsibilities
Investigate & Resolve technical issues escalated from Tier 1 agents
Identify the root cause for issues in the game
Analyze system logs and dashboards to streamline troubleshooting
Be the point of escalation between Customer Support and R&D
Work closely with the technical support (Tier 3) to solve technical issues
Provide comprehensive information regarding technical issues with our products.

Requirements:
At least 3 years experience as a Tier 2 Support (or similar technical role)
SQL: Extensive knowledge and hands-on experience (complex queries and deep data analysis)
AI Models: Experience working with AI models (LLMs), with a focus on Gemini
System Monitoring: Proficiency in Coralogix and Preset for log analysis and dashboarding
Tech Stack: Experience with REST APIs and web-based troubleshooting
Analytical Skills: A proactive "problem-solver" approach with a high level of technical understanding
Multi-tasker, self-learner, proactive and a team player
Ability to comply with tight deadlines and self-prioritize
English - excellent written and verbal communication skills
Advantages:
Experience with AI-powered development and productivity tools (Claude, Cursor)
Experience working with Torq (Automation/Orchestration)
Scripting capabilities (Python)
Familiarity with ticketing systems such as Jira or Zendesk.

This position is open to all candidates.

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8660489

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19/04/2026

IT Service & Automation

חברה חסויה

Location: Tel Aviv-Yafo

Job Type: Full Time

we are a leading creative technology company on a mission to empower creators and brands to bring their vision to life with video. Offering cutting-edge AI tools and models for image, video, and voiceover creation, alongside high-quality creative assets and powerful editing tools, we enable creators to stay on trend, and achieve their creative goals. Trusted by over 30 million creators worldwide and top brands including Google, Amazon, Microsoft, and Versace, we provide a seamless, subscription-based platform with a global license, giving creators everything they need to produce professional video content efficiently.
?About the Role We are looking for a tech-savvy, service-oriented IT Service & Automation specialist to join our team. This is a unique hybrid role (50/50 split) designed for someone who loves solving hands-on technical issues while possessing the mindset of an automation builder. You will provide top-tier support to our employees (primarily Mac environment) while actively streamlining our internal IT processes through low-code automation and API integrations.
What Youll Do Service & Support (50%): Provide high-quality Technical Support (On-site) for our team, managing tickets via Freshdesk and ensuring a seamless Employee Experience. IT Automation: Identify manual bottlenecks and build low-code workflows to automate IT operations (e.g., Onboarding/Offboarding, permission syncing). system Administration: Manage and optimize our SaaS stack, including Google Workspace, Okta, and HiBob Fleet Management: Administer our Mac-based environment using JumpCloud (MDM) to ensure security and compliance. Integration: Use Webhooks and APIs to connect different platforms and create automated data flows between our internal tools.

Requirements:
Experience: 4+ years in IT Support / Operations / Automation in a fast-paced environment. The "Automation" Mindset: Proven experience building automations using low-code tools (Make, Make, Workato, Zapier, or similar). Technical Skills: * Proficiency in macOS troubleshooting and management.
* Hands-on experience with JumpCloud (or similar MDM solutions like Jamf/Kandji).
* Essential understanding of Okta (IAM) and Google Workspace admin.
* Ability to work with APIs and Webhooks to integrate SaaS platforms. Service-Oriented: Strong communication skills and a "can-do" approach to solving hardware and software issues. Environment: Ability to work primarily On-site and handle physical IT needs when necessary.
Bonus Points
* Experience with Freshdesk automation/orchestration.
* Experience with Slack automation/orchestration.
* Basic scripting knowledge (Bash/ Python).
* Background in integrating HRIS (HiBob) with IT infrastructure.

This position is open to all candidates.

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8566958

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17/05/2026

Technical Support Engineer

חברה חסויה

Location: Tel Aviv-Yafo

Job Type: Full Time and Hybrid work

we are looking for a Technical Support Engineer.
The Technical Support Engineer is a key contributor to our overall customer experience and our customers' product satisfaction. They are also the first line of defense that ensures our R&D can focus on creating top-of-the-line value-based-care solutions with AI.
The ideal candidate is passionate about technology, troubleshooting, and customer success.
Responsibilities:
Resolve customer issues daily, ensuring timely responses and high levels of customer satisfaction
Proactively manage the day-to-day resolution of customer issues in a timely (SLA) manner and maintain their high satisfaction
Contribute to methodologies, best practices, and techniques to improve our support process
Build and contribute to Navinas technical support knowledge base.
Work closely with R&D, Product, Customer Success, and our Medical team for complex problem-solving and time-sensitive escalations.

Requirements:
+4 years of experience in a customer-facing Tech Support/ Integration/ Services role at a SaaS company or equivalent experience
Proven experience with SQL and data analysis - MUST
Proven experience with debugging web applications
Strong project management skills
Excellent problem-solving and troubleshooting skills
Proven excellent customer-facing communication skills (verbal and written)
Familiarity with the US healthcare industry- Advantage
Proven experience in programming (JavaScript, Python, Nodejs) - Advantage

This position is open to all candidates.

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8653785

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17/05/2026

Technical Solutions Engineer

חברה חסויה

Location: Tel Aviv-Yafo

Job Type: Full Time

Responsibilities:
Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission- critical). .
Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
Ability to act as a mentor and guide other employees. Ability to provide direction and guidance to process improvements.
Ability to articulate clearly, recommend and explain resolutions /clients.
Understand and utilize ITIL.
Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.

Requirements:
Education and Experience Required:
First Level University degree: a) technical, b) non-technical (i.e., Bachelor of Arts/ Science). Typically 3-4 year completion beyond High School level, BA/BS or equivalent experience.
3-5 years experience in relevant technologies and customer environments.
Relevant industry qualification where applicable.

Knowledge and Skills:
Excellent verbal and written communication skills in language to be supported.
Advanced troubleshooting skills in a technical environment.
Excellent analytical and problem solving skills.
Advanced Software and hardware knowledge of computing, storage and peripheral devices.
Specific knowledge and training with the company's products. Knowledge of multiple product lines (for example, proactive, reactive, storage, enterprise systems, tier 2 or 3 support, etc.).
Advanced proficiency with case management databases and tools.
Superior customer service skills.
Phone and remote support experience. E-support experience, knowledge and resolution ability.
Ability to solve and document solutions for usage of other technicians and customers.
Ability to mentor new agents.
Ability train peers on solutions.
Ability to take full ownership for resolution with escalated customers.
Ability to lead technical action plans.
Lead or provide expertise to teams or projects.
Highly Developed knowledge of more complex solutions.

Additional Skills:
Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}

This position is open to all candidates.

עדכון קורות החיים לפני שליחה

8654038

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