דרושים » תוכנה » Senior Technical Writer

As a Technical Writer at our company, youll play a critical role in bridging our engineering and customer-facing teams by creating clear, accurate, and comprehensive content aimed mainly at platform engineers. Your work will directly impact customers who rely on our platform by empowering them to maximize their productivity and improve their workflows.
Youll take part in the creation, maintenance, and evolution of our companys documentation and knowledge base, shaping one of the first experiences users meet when they deploy and use the product.
What Youll Do
Document New Features and Updates: Partner with engineering and product teams to craft high-quality technical documentation for new and existing features. Youll help translate complex technical information into clear, developer-friendly documentation.
Add and Maintain API Documentation: Take part in maintaining the API documentation to ensure its comprehensive, up-to-date, and accessible, providing essential support for developers who integrate with our platform.
Lead wide-scale initiatives to improve internal & external processes, with or without agentic/AI-based workflows.
Write Guides and Tutorials: Write tutorials, how-to guides, and user manuals that support developers in effectively leveraging our companys capabilities.
Write User-Centered Documentation: Work with other teams to gather insights directly from users and developers to understand their needs and pain points, ensuring that the documentation meets real-world use cases and aids in seamless onboarding and usage.
Collaborate Across Teams: Work closely with product managers, designers, developers, and customer support to ensure the accuracy and quality of all documentation, while identifying opportunities to enhance clarity and usability.
Communicate the company brand: ensure consistency and accuracy across all product documentation.
Who Youll Work With
As a technical writer, you will work closely with developers, product managers, and designers to ensure our company is accessible and user-friendly for customers worldwide. you will also engage with customer support and sales teams to better understand user needs and incorporate their feedback.

We are looking for a highly motivated Senior Technical Writer to join the Research and Development Content team, primarily supporting our cloud security product portfolio. This position requires someone who is self-motivated, has strong leadership instincts, and can translate complex cloud security concepts into clear, accessible documentation for a technical audience. The ability to work effectively with remote and cross-functional teams is essential.

Your Opportunity:
Cultivate a culture of continuous improvement and technical learning by establishing scalable documentation methodologies and mentoring peers on emerging industry trends.
Collaborate with subject matter experts and key stakeholders (e.g., developers, product managers, customer support) to gather and translate complex technical information into clear, customer-facing documentation.
Plan and manage documentation projects, including scope, timelines, and resource allocation.
Take end-to-end responsibility for specific cloud security domains by identifying feature changes and independently validating workflows in dev/staging environments.
Write, edit, and review technical documentation, ensuring accuracy, clarity, and consistency.
Develop and enforce documentation standards and style guides across the organization.
Analyze documentation engagement metrics and stakeholder feedback to identify friction points, driving iterative improvements that enhance end-user content.
Manage documentation releases for high-frequency, weekly product releases, in accordance with the SDLC, and communicate updates to internal and external audiences.
Stay current on industry trends and best practices, including AI-assisted documentation tools and workflows.

That's why we're hiring a sharp, AI-enthusiastic technical writer and content creator to own how we produce, automate, and scale our documentation and content. You'll sit at the intersection of technical writing, product marketing, and AI automation - managing our knowledge base, building AI-powered workflows, and partnering with PMM to produce high-quality content at scale. If the idea of using AI to 10x a content team's output without sacrificing quality excites you, keep reading.


Responsibilities:
What You'll Do

Documentation & Knowledge Base

Own and maintain documentation - ensuring it is accurate, well-structured, and always up to date

Write and edit technical documentation including product guides, release notes, API references, onboarding materials, and FAQs

Build a scalable documentation system that can grow with our product and team

Work closely with Product and Engineering to translate complex technical concepts into clear, accessible content

AI Automation & Workflow

Design and implement AI-powered workflows to automate repetitive documentation and content tasks

Use tools like LLMs, AI writing assistants, and automation platforms to accelerate content production

Build prompt libraries, content templates, and AI-assisted review processes that maintain brand quality

Identify new opportunities to use AI to improve content accuracy, consistency, and speed

Content Creation for PMM

Partner with the Product Marketing team to create content, including blog posts, case studies, landing page copy, product one-pagers, and email sequences

Help maintain brand voice across all content types - from technical docs to marketing material

Support campaign launches with well-written, technically accurate content that speaks to both technical and business audiences

we are looking for a Junior Knowledge Base Writer.
In your day-to-day, you will:
Work closely with Product Team to learn about new features and create supporting content, including writing and updating feature overview pages, how-to articles, as well as producing the accompanying FAQs, images, graphics, GIFs, tables, and charts.
Design the Help Center and maintain its organization and layout.
Work alongside the Support Team and Customer Success Team to understand gaps in user knowledge and areas of product confusion to define content that is needed.
Serve as the knowledge expert internally at the company, especially to our Go to Market team, answering product related questions on our internal channels.
Use tools like Figma, Zendesk, Canva, and Jira.

The Documentation Team is seeking a Senior Technical Writer to own the end-to-end documentation strategy across multiple platform domains. You will act as a strategic partner to Product and R&D, translating complex engineering concepts into intuitive user guides and high-impact microcopy. Operating in a high-velocity Agile environment with weekly releases, you will drive content excellence while leveraging AI-driven workflows to scale our global documentation footprint.

Responsibilities
Direct the documentation lifecycle for complex platform features, adapters, and weekly release notes across three distinct product squads.
Collaborate with Product Managers and R&D to translate high-velocity technical updates into clear, actionable documentation for enterprise users.
Design and edit intuitive UI copy to guide users through complex cybersecurity workflows and platform interfaces.
Manage high-volume content switching between Platform, Cyber-Physical Assets, and Asset Management domains with timely delivery.