דרושים » תוכנה » Knowledge Base & Content AI Specialis

We are looking for a highly motivated Senior Technical Writer to join the Research and Development Content team, primarily supporting our cloud security product portfolio. This position requires someone who is self-motivated, has strong leadership instincts, and can translate complex cloud security concepts into clear, accessible documentation for a technical audience. The ability to work effectively with remote and cross-functional teams is essential.

Your Opportunity:
Cultivate a culture of continuous improvement and technical learning by establishing scalable documentation methodologies and mentoring peers on emerging industry trends.
Collaborate with subject matter experts and key stakeholders (e.g., developers, product managers, customer support) to gather and translate complex technical information into clear, customer-facing documentation.
Plan and manage documentation projects, including scope, timelines, and resource allocation.
Take end-to-end responsibility for specific cloud security domains by identifying feature changes and independently validating workflows in dev/staging environments.
Write, edit, and review technical documentation, ensuring accuracy, clarity, and consistency.
Develop and enforce documentation standards and style guides across the organization.
Analyze documentation engagement metrics and stakeholder feedback to identify friction points, driving iterative improvements that enhance end-user content.
Manage documentation releases for high-frequency, weekly product releases, in accordance with the SDLC, and communicate updates to internal and external audiences.
Stay current on industry trends and best practices, including AI-assisted documentation tools and workflows.

You don't need a traditional technology background to succeed here. What we're looking for is someone who is genuinely passionate about AI, technically sharp, and capable of owning complex projects end to end. The technology operations side of the role is learnable; the drive, curiosity, and communication skills are not.
You'll be the person who shapes how uses AI internally, builds the systems that keep our technology running smoothly, and ensures our security and compliance obligations are met on time.
Responsibilities:
Gen-AI & Intelligent Tools
You'll own this from day one. we are actively building AI into how every team operates, and you'll be the person making that happen.
Continuously explore the generative AI landscape and bring forward clear, well-reasoned recommendations on what should adopt
Lead the full lifecycle of AI tool rollouts, from identifying the right solution, building the business case, managing the rollout, and driving adoption across teams
Build and automate workflows using AI and no-code/low-code tools that remove friction and free up people to focus on higher-value work
Become the internal go-to for anything AI related, running training sessions, writing guides, and helping teams get practical results from the tools they use
Track and report on the ROI and adoption of deployed tools, and adjust course when something isn't working
Stay obsessively current on what's happening in AI, new models, new agent frameworks, new use cases, and translate that knowledge into concrete action
Technology Operations
Take ownership of internal technology stack, including devices, software, user accounts, and day-to-day support
Manage employee onboarding and offboarding from a technology perspective
Keep SaaS tools, licenses, and vendor relationships organized and up to date
Maintain clear documentation so nothing lives only in your head
Security & Compliance
Keep ISO certification requirements on track by managing audit schedules, documentation, and coordinating evidence collection across departments
Drive SOC 2 readiness by maintaining the evidence library (access reviews, training records, change management logs) and supporting auditor visits
Vet new suppliers before onboarding by collecting security documentation, ensuring agreements are signed, and keeping the vendor register current

we are looking for a Junior Knowledge Base Writer.
In your day-to-day, you will:
Work closely with Product Team to learn about new features and create supporting content, including writing and updating feature overview pages, how-to articles, as well as producing the accompanying FAQs, images, graphics, GIFs, tables, and charts.
Design the Help Center and maintain its organization and layout.
Work alongside the Support Team and Customer Success Team to understand gaps in user knowledge and areas of product confusion to define content that is needed.
Serve as the knowledge expert internally at the company, especially to our Go to Market team, answering product related questions on our internal channels.
Use tools like Figma, Zendesk, Canva, and Jira.

As a senior technical writer in the company Technical Writing guild, you will lead complex developer documentation projects in a fast-paced, dynamic environment. You will be responsible for pushing the boundaries of AI to generate, maintain, and ensure high-quality documentation for developers building on the company platform, with a focus on optimizing content for AI agents and LLM-based tools.
Architect end-to-end documentation strategies for our company and Base44 development products
Utilize cutting-edge AI technologies and agents to automate and optimize the documentation lifecycle
Research, define, and create content standards for documentation consumption by LLMs and AI agents
Collaborate with engineers to document and test complex dev features, APIs, and CLI tools
Lead documentation projects which include supervision of technical writers and coordination with multiple stakeholders to bring projects to completion
At our company, we believe our best work happens together. Our work model is fully in person, with 5 days a week from our office. Flexibility remains a core value at our company and special requests are handled thoughtfully at the team level.

Are you an AI Analyst ready to translate raw model output into a reliable, high-quality production system? Do you excel at the craft of Prompt Engineering and thrive on the challenge of ensuring Generative AI output meets rigorous quality standards in mission-critical applications? Join our R&D Operations Team. You will be the AI analyst responsible for the end-to-end quality, performance, and operational tuning of our Generative AI-driven support system (Co-Pilot). Your mission is to actively shape the model's intelligence, govern the data it uses, and implement the mechanisms that guarantee its accuracy, directly accelerating our customer support engineering velocity.
Key Responsibilities
Support & Customer Advocacy: Champion the Support Journey in Engineering. Develop in-product support instructions that reflect and address real incoming cases, enhancing the quality and effectiveness of AI feature solutions.
Model Quality Validation: Use existing evaluation platforms and methodologies to validate production models. Monitor quality metrics to continuously assess and rank AI answers for accuracy and reliability.
Prompt Engineering & CT Loop: Drive the Continuous Training loop through systematic prompt engineering (refining and versioning inputs). Analyze failures to define R&D actions or features needed to close model performance gaps.
AI Knowledge Governance: Act as AI Content Governor, implementing controls to verify and ingest compliant knowledge base content, ensuring a quality data source.
Cross-Functional SME: Serve as the AI Support Co-pilot Subject Matter Expert, partnering with R&D and Support Enablement to translate quality issues into core model logic improvements and feature development.

We are looking for a hands-on GTM AI Engineer to design, build, and deploy AI-powered workflows and automations across our go-to-market (GTM) systems.
This role sits at the intersection of business operations and technology, and acts as the engine behind revenue intelligence, process automation, and scalable pipeline generation systems.
You will be a technical force multiplier for our GTM team including creating workflows, agents, and integrations, embedded directly into core business systems (e.g., CRM, marketing automation, support tools).
This is not a traditional software engineering role, but it requires strong technical execution and ownership across the full lifecycle.
What youll do:
Design, build, and maintain production-grade AI workflows and automations to streamline GTM execution (e.g., lead enrichment, routing, research, follow-ups, CRM hygiene, and customer handoffs)
Develop and deploy LLM-based solutions, including prompt-driven workflows, reusable prompt libraries, and AI agents embedded within business systems
Build and maintain integrations and data pipelines across CRM, marketing automation, enrichment tools, and internal systems to ensure reliable, connected data across the funnel
Own workflow performance, review success metrics, iterate and demonstrate business impact.
Build and maintain AI-assisted pipeline inspection tools to give RevOps and Sales Leadership real-time visibility into deal health
Identify opportunities to reduce manual work and improve efficiency across RevOps, Sales, Marketing, and Customer-facing teams
Partner with cross-functional stakeholders to map processes, identify bottlenecks, and prioritize high-impact automation opportunities
Drive adoption through enablement: documentation, training, and ongoing feedback loops
Evaluate and implement new tools and technologies based on ROI, scalability, and maintainability

We are seeking an experienced, hands-on Senior AI Engineer to join the Generative AI applications Platform group and lead the backend implementation and architecture of AI/LLM solutions - from agent graphs and tooling to RAG, streaming, and production deployment.
As a Senior ML Engineer you will
Design and own agent architectures - Build and evolve graph-based agent workflows (multi-node LLM flows, tool execution, routing, human-in-the-loop review gates) using LangGraph, with clear state schemas, checkpointing, and streaming to production.
Turn product and user needs into backend AI - Work with Engineers, Product, and Analysts to translate business problems into technical requirements and implementations, including agent types, tools, RAG pipelines, and configuration-driven behavior.
Design, develop, and deploy GenAI capabilities end-to-end - LangChain tools and integrations, RAG (retrievers, vector stores, agentic flows), structured outputs, and APIs for chat, Copilot-style integrations, and MCP.
Raise the bar on quality and reliability - Establish patterns for observability (e.g., LangSmith), error handling, content safety, bounded autonomy (tool schemas, review workflows), and evaluation systems so that AI behavior is predictable and auditable.
Mentor and align the team - Provide technical guidance on LLM backend architecture and LangGraph/LangChain best practices so the team can iterate quickly and safely.

We're looking for an AI Engineer who is equal parts builder, enabler, and visionary.
This is a rare opportunity to join a small, elite team at the ground floor and have outsized impact on how AI is designed, built, and shipped across a globally recognized cybersecurity platform.
If you thrive at the intersection of cutting-edge AI research and real-world production systems and you want your fingerprints on something that matters - read on.
Why Join Us?
Greenfield opportunity - you're not joining a mature team with fixed patterns, you're helping define them.
Real impact at scale - your work will influence products used by thousands of organizations worldwide.
A team of great people - small, senior, and genuinely collaborative.
Freedom to innovate - we encourage bold ideas, fast experiments, and honest feedback.
our company's AI moment - AI is a company-wide strategic priority, and this group is at the center of it.
*we are an equal opportunity employer committed to diversity and inclusion.
Key Responsibilities
What You'll Do:
Build AI infrastructure - Design and develop the foundational tools, frameworks, and pipelines that power the group's AI capabilities, with a focus on LLMs and Generative AI.
Enable AI across the team - Act as the group's AI enablement engine: establish best practices, create internal tooling, and uplift teammates to work effectively with AI systems.
Own AI agents & agentic workflows - Design, implement, and iterate on autonomous agents and multi-step AI pipelines integrated with a variety of tools and environments.
Bring AI to production - Take models and capabilities from prototype to production-grade systems - reliable, scalable, and observable.
Shape the big picture - Contribute to the group's AI strategy, not just its execution. We want someone who asks "why" before diving into "how."
Stay ahead of the curve - Continuously research and evaluate emerging AI techniques, models, and tools - and bring what's relevant back to the team.
Collaborate and communicate - Write clearly. Think clearly. Work closely with researchers, engineers, and product stakeholders to align on goals and drive outcomes.

We are looking for a Senior AI Engineer to join a strong and dynamic AI Engineering team. We are the focal point for AI initiatives, striving to constantly bring innovation and leverage AI capabilities across all company teams and products.
Today, AI is central to how we operate, across the entire organization. It allows us to move fast and release features at a rapid pace, empowers non-technical Forterians to utilize AI tools for increased efficiency, and provides the backdrop for much of the innovation currently occurring in the company.
If this kind of working environment sounds exciting to you, if you understand that Engineering is about building the most effective and elegant solution within a given set of constraints - consider applying for this position.
Why should you join us?
This is a great opportunity to be at the cutting edge of the AI revolution, helping to shape and build the AI platform for the future. Together, well build infrastructure for autonomous and interactive agents, enact AI guardrails and evaluation frameworks to ensure performance and safety, and implement state-of-the-art
AI and Agentic patterns.
This role presents a unique opportunity to enter the AI domain. For those with some experience in AI infrastructure, it offers the chance to grow within a team that is evolving us from the AI experimentation phase to building and leveraging AI-powered products.
What you will be doing:
Design, build, and maintain reusable AI capabilities - including models, tools, APIs, and platforms that power both internal and customer-facing solutions.
Develop and maintain our internal MCP server that easily and securely exposes our vast data stores to AI agents.
Create and implement robust evaluation frameworks and AI guardrails to safeguard our value and ensure model reliability.
Establish deep expertise and sustainable AI engineering practices.
Promote AI readiness and track adoption across the company to build lasting impact.
Build and optimize RAG (Retrieval-Augmented Generation) systems.
Take full ownership of projects: from gathering requirements from non-technical internal users to development, deployment, and operation.
Act as a consultant and advocate for AI engineering, helping other teams leverage the platforms and tools you build.
Partner with teams across to accelerate AI adoption and productization efforts.

We're looking for a AI Research Scientist to join us in spreading the power of our company and push the boundaries of AI in cybersecurity. You'll be at the forefront of developing novel AI models - focusing transformers and LLMs - that advance how cybersecurity operates. Contribute to the wider AI and cyber communities through publications and conference presentations, establishing our company as a thought leader at the intersection of AI and cybersecurity.
WHAT YOULL DO
Develop and research novel AI models, focusing on transformers and deep learning. Lead mid- to long-term projects aimed at advancing AI-driven features in the cybersecurity domain for our company products.
Conduct experiments and evaluate the performance of AI models, algorithms, and techniques using real-world datasets and simulated environments.
Stay informed about cutting-edge AI methodologies, frameworks, and tools and apply them to improve security solutions accuracy, efficiency, and scalability.
Collaborate with engineering teams to design, build, and maintain production pipelines. Work closely with the Security Research and Product teams to define research goals.
Publish research findings and AI thought leadership content and present at leading conferences such as NeurIPS, ICML, or CVPR.