דרושים » הנדסה » IT Engineer

Were looking for a talented and dedicated IT Operations & Helpdesk Engineer to deliver fast, reliable technical support to global users and take ownership of day-to-day IT operations and helpdesk activities.

In this role, you will work closely with employees and teams across the organization, ensuring seamless IT operations in a fast-paced, global environment. Youll troubleshoot technical issues, manage enterprise tools and user access, support onboarding and offboarding processes, and help improve operational efficiency across the organization.

This is an amazing opportunity to join a highly technical and collaborative team, expand your expertise across modern IT environments, and make a direct impact on the employee experience .

*** This position is on-site and requires working from the Tel Aviv office five days a week. ***

Responsibilities
As an IT Operations & Helpdesk Engineer, your impact will be:

Provide hands-on technical support to local on-site employees and remote users across global offices.
Troubleshoot and resolve complex hardware, software, operating system, networking, and SaaS-related issues.
Support and maintain macOS and Windows environments utilizing modern MDM platforms, including Kandji, Jamf, JumpCloud, and Microsoft Intune.
Manage user accounts, permissions, and access across platforms such as EntraID, Google Workspace, and additional enterprise tools.
Take part in onboarding and offboarding processes, including automated equipment provisioning and secure account lifecycle management.
Support and maintain office IT infrastructure, including laptops, printers, docking stations, AV equipment, and related peripherals.
Collaborate closely with Security, Business Applications, DevOps, and additional cross-functional teams during ongoing operations and projects.
Document technical issues, resolutions, knowledge articles, and process improvements
Help improve internal IT processes, operational efficiency, and employee support experience
Support office IT operations and ensure smooth day-to-day technical functionality

We are looking for a security-conscious IT Support Engineer with 3+ years of experience providing high-touch technical support for global, high-growth organizations. Expert in managing Windows and macOS environments via JAMF and BigFix, with a strong focus on endpoint security and vulnerability remediation. Proficient in using AI tools like Google Gemini and Claude to streamline documentation and accelerate technical troubleshooting. Dedicated to ensuring minimal downtime through proactive infrastructure support and white-glove executive service.
Your Opportunity:

Technical Troubleshooting: Diagnose and resolve complex issues related to Windows and macOS, mobile devices, and core business applications.
Executive & Global Support: Provided high-touch technical assistance to C-suite executives and remote global staff, maintaining minimal downtime for critical business operations.
AI-Assisted Efficiency: Utilized AI tools to accelerate the creation of technical documentation and internal "How-To" guides.
Endpoint Security: Ensure all staff devices are patched, compliant, and secure at all times, often addressing vulnerability tickets directly.
User Onboarding: Provision hardware and access to our services and Applications for new hires. Conduct IT orientation training both in person and remotely ensuring new hires are fully provisioned and trained on Day 1
Infrastructure Support: Maintain and troubleshoot local office networks, Wi-Fi, and conferencing technologies (e.g., Zoom, Google Workspace).
Global Collaboration: Partner with global teams in InfoSec, Networking, and Systems Operations to adhere to global IT processes.
Lifecycle Management: Managed the end-to-end hardware lifecycle, from automated provisioning via Apple Business Manager to secure decommissioning and data destruction.

As IT Manager, youll manage day-to-day IT operations across our global teams, ensuring employees have the tools, access, hardware and support they need to work effectively and securely.

What Youll Do
Manage the IT department, including the team, support operations, IT projects, documentation, hardware and software lifecycle management and build the IT roadmap.
Own employee onboarding and offboarding from an IT perspective, including access management, equipment, permissions and license cleanup.
Manage company-wide access across SaaS platforms, identity systems, endpoints and internal tools.
Own core IT security operations, including endpoint protection, MDM, access controls, network security and secure IT processes.
Oversee office IT for the IL and US teams, including network connectivity, meeting rooms, equipment and day-to-day operational needs.
Manage IT procurement and vendor relationships, including hardware, services, software licenses, renewals, negotiations and cost optimization.
Partner with DevOps and Engineering on internal infrastructure, cloud access and business-critical technical systems.

Are you looking to be part of a team that impacts the world's future daily? Our team does that every single day.
We are looking for a passionate IT & Information Systems Manager to join our team at our TLV site.
In this role, you will own and lead all Information Systems and IT operations in a fast-growing global company. You will be responsible for managing end-to-end IT processes, including equipment procurement, infrastructure planning and implementation, security governance, and ensuring reliable, scalable systems across the organization.
This is a key role within the company, requiring a proactive, Hands -On leader who can drive efficiency, support business growth, and provide a seamless technology experience for our teams
Responsibilities - what you will be doing:
Build, scale, and manage the companys IT infrastructure and operations.
Own and optimize all company Information Systems and internal platforms.
Define IT processes, SLAs, and operational standards to ensure reliable service.
Lead the companys security posture, including policies, tools, and procedures.
Design and maintain Business Continuity and Disaster Recovery strategies.
Ensure compliance with relevant security and regulatory frameworks.
Manage identity, endpoint, and access management systems.
Improve operational efficiency through automation and system integrations.
Optimize internal SaaS platforms and business applications.
Manage IT vendors, procurement, and budget planning.
Maintain organized documentation and structured IT processes.
Support a global workforce by improving employee technology experience.

In this position, you will have the autonomy to choose the best tools for the job, manage our corporate environment from the ground up, and have a direct impact on protecting the financial data of global enterprises while ensuring our team has the best technical tools to succeed.
What youll do
IT Operations & Employee Experience
Youll work closely with the CTO, engineering, and business teams, combining hands-on execution with real ownership and impact.
Manage corporate SaaS platforms, identity management (SSO), and Google Workspace.
Compliance & audits (SOC2, PCI)
Acting as the security point of contact for customers, auditors, and internal teams
Act as the primary technical point of contact for all employees, providing hands-on support and troubleshooting.
Deploy and operate endpoint security and management tools (EDR, MDM, DLP) across a distributed workforce.
Cloud & Infrastructure Security
Improve and maintain the security posture of our AWS/GCP-based cloud infrastructure.
Operate cloud security platforms, such as Upwind / Wiz / Oligo, or similar solutions to prioritize and remediate risks.
Design and enforce secure access controls and least-privilege IAM policies.
Investigate cloud security alerts and support incident response.
Application Security
Integrate security into the SDLC and CI/CD pipelines by automating SAST, SCA, and secret scanning.
Secure containerized workloads (Kubernetes / EKS) focusing on runtime protection and image hardening.
Provide guidelines and safeguards for AI-powered development processes and AI models within our SaaS platform.
Compliance & Security Culture
Support SOC2 and PCI DSS compliance initiatives and audit readiness.
Serve as the primary security focal point for external auditors.
Contribute to security awareness and best practices across the company, explaining the rationale behind security requirements.

As our company crossed the 350 employees mark across Israel, North America, and UK, are scaling our IT operations.
We are looking for an experienced Head of IT to lead our IT team serving the entire company, leading the IT strategy, managing SaaS solutions, embedding IT tools and processes, and leading our information security efforts. This leader will lead a dynamic IT team, moving at light speed, supporting the growth of the company team, implementing new technologies, and doing this while maintaining a high level of security throughout our organization.
In this role, you will grow and lead a talented IT team and be responsible for making our IT operations robust and scalable, and providing world-class experience to the entire company. You will ensure our infrastructure supports our global growth while defining and enforcing the IT and security policies that protect our assets and ensure compliance.
What You Will Do
Strategy & Roadmap: Define and execute the global IT strategy and budgeting, ensuring it aligns with company goals and supports a seamless, high-growth environment.
Infrastructure & Projects: Lead complex IT projects end-to-end, including the implementation of new SaaS platforms and tools comparison. And managing all of our tech vendors and used SaaS solutions.
Security & Compliance: Define, implement, and monitor security tools and alerts. Including IdP (Okta), MDM, EDR (Microsoft Defender), and leading IT-related compliance processes such as SOC2 and ISO27001.
Global Operations: Oversee all IT logistics for our offices in Israel, the UK, and the US, including hardware procurement, vendor management, employee onboarding, and employee support.
Team Leadership: Grow, manage, and mentor the IT team, fostering a culture of excellence, proactive problem-solving, and a "service-first" mindset.
Automation & Efficiency: Identify and implement automation for manual IT processes (onboarding/offboarding, permissions) to improve organizational efficiency.

Were looking for a talented IT Global Manager to join our R&D team, someone with the passion to learn every day and tackle new challenges while using cutting-edge technologies.

We are looking for an experienced and forward-thinking IT Director to lead our IT, IT-Security Operations, and Cloud Operations domains. This role is critical in shaping how technology enables the company to scale efficiently, securely, and intelligently in an AI-driven environment.
The IT Director will be responsible not only for operational excellence, but also for evolving our operating model - driving automation, augmentation, improving resilience, and ensuring our systems, data, and security posture support rapid growth.
Job responsibilities
What Youll Own
1. IT & Enterprise Systems
Lead the strategy and execution of corporate IT .
Manage our global sites infrastructure and establishment of new sites.
Ensure high availability, performance, and scalability of cross services.
Drive simplification and standardization of tools and processes
Own employee experience across IT services (onboarding, support, productivity tools)
Lead the AI IT transformation
2. Security Operations
Own the companys IT security operations execution
Lead IT security operation projects and deployment
Partner with Security, Legal, Compliance teams on risk management ,policies and execution
Key Responsibilities
Define and execute a unified strategy across IT, Security, and Cloud Operations
Build and lead Global high-performing teams across multiple domains
Reduce complexity by consolidating systems, improving architecture, and eliminating redundancy
Drive automation and AI adoption across operations to increase efficiency, improve employee experience and reduce manual work
Establish clear SLAs, KPIs, and operational metrics
Ensure strong governance, compliance, and risk management practices
Implement a unified role based permission metric across the organization
What Success Looks Like
Highly reliable, scalable, and secure systems that support business growth
Reduced operational complexity and improved efficiency
Faster incident detection and resolution
Improved employee experience with IT services
Clear ownership and accountability across domains
Increased automation and reduced manual workload
Making IT organizational changes with cross teams collaboration.

we are seeking an IT Team Leader to lead Tier-2 IT support and manage a globally distributed helpdesk team. This role requires strong leadership, a service-first mindset, and operational excellence in a fast-paced environment.
Key Responsibilities:
Lead, mentor, and develop IT support engineers across multiple time zones
Serve as the primary escalation point for Tier-2 issues and complex employee cases
Define, track, and act on IT support KPIs to drive continuous improvement
Oversee global desktop, endpoint, and application support (Windows & macOS)
Manage IT procurement, vendor relationships, contracts, and SLAs via NetSuite
Partner with HR, Finance, and Security on onboarding/offboarding and access management
Ensure effective use of core tools: Jira, Okta/Azure AD, Kandji/Intune, Google Workspace, M365

we are looking for a IT Specialist.
The IT Specialist is responsible for analyzing, diagnosing, and repairing end user issues pertaining to their daily job duties. Managing and resolving service request tickets on a daily basis. This individual is responsible for providing high quality technical assistance and support related to the companys computer systems, software, and hardware. This position is directly responsible for interaction with end users and their machines on a daily basis.
What youll do:
Assisting employees (end users) with the MacOS desktop systems
Strong knowledge of Windows / macOS environments
Initial IT orientation of new employees during their sign-in process
Providing computer support services for software and hardware within established company standards and guidelines
Testing of computers to ensure all computer systems are functioning properly
Identifying and solving any problems that affect computer operating systems
Communicating effectively with the individual end users on issues that pertain to their machines
Maintenance and upgrading of computer systems , including offering recommendations on upgrades on an as-needed basis
Assistance in implementing IT related company initiatives as provided by IT leadership
Maintaining computer peripheral devices such as printers and scanners and solving the related issues pertaining to these devices
Responsible for delivering, tracking, and recording the assignments of hardware to new employees
Training end users and orienting them on how to use the MacOS hardware and software on an entry level basis
Responsible for understanding the network topology to assist the Network Technician and Systems Administrator during outages
Deep understanding of SaaS services and their operations
Experience and understanding of SSO, SAML, OpenID Connect Protocols
Assist with onboarding and offboarding of employees