We are looking for an experienced Senior Technical Services Engineer to join our dynamic team based in Israel. You will play a critical role in ensuring the smooth operation of our technical infrastructure and product flows. Your responsibilities will include providing tier 3 technical support for escalated issues, taking charge of building monitors, maintaining continuous vigilance over the production environment, and taking the lead in coordinating incident response efforts across different departments.
A day in the life and how youll make an impact:
Lead cross-functional efforts to identify, analyze, and address intricate technical challenges, fostering seamless collaboration between various support teams and engineering units. Additionally, assume responsibility for addressing complex support tickets and ensuring adherence to stringent SLAs, all while maintaining a commitment to meeting service level objectives.
Lead cross-functional efforts to tackle complex technical challenges, ensure smooth collaboration between support and engineering teams, handle complex support tickets, and meet SLAs.
Continuously monitor diverse processes across our systems, proactively identifying potential issues before they escalate. Additionally, engage in thorough research of issues arising from these monitoring activities and collaborate closely with the R&D team to develop effective resolutions. Simultaneously, contribute to ongoing improvements to our monitoring systems to elevate their efficacy and reliability.
Monitor system processes to spot potential issues early, research problems, collaborate with R&D for solutions, and enhance our monitoring systems.
Take an active role in incident management efforts while also contributing to continuous improvements in R&D processes. Diligently track key metrics and maintain proactive oversight to ensure sustained optimization.
Develop monitoring tools and drive process improvement initiatives to ensure smooth system operations and enhanced operational efficiency.

Your Role:
Lead the design and development of complex, high-performance, backend services within the One ecosystem, ensuring modularity and long- term maintainability.
Own the end-to-end performance of critical platform components, optimizing for massive data ingestion and low-latency processing across global environments.
Drive architectural discussions and provide high-level input on system design, steering the team toward scalable, cloud-native best practices.
Actively mentor and contribute to code reviews and technical discussions, sharing expertise and fostering a collaborative environment for continuous improvement.
Collaborate closely with Product, SRE, QA and Security teams to implement technical solutions aligned with business objectives.
Take a production-first approach to reliability; lead root cause analysis for complex distributed system issues and implement preventative measures to guarantee system reliability.

We are looking for an experienced and customer-focused Tier 3 Support Engineer with Professional Services Expertise to serve as a key technical resource. This role focuses on troubleshooting, resolving application issues, and providing expert support to ensure customer success. The ideal candidate has a strong background in cybersecurity, cloud technologies, and customer-facing roles, with a dedication to delivering exceptional solutions.
Key Responsibilities
Technical Troubleshooting and Support:
Provide expert-level troubleshooting for application issues, configurations, security vulnerabilities, and general functionality.
Work closely with customers and internal teams to diagnose and resolve complex technical challenges.
Investigate application behaviors and anomalies, identifying root causes and recommending appropriate solutions.
Escalation Management:
Take ownership of escalated support cases, ensuring timely and thorough resolution.
Identify patterns in recurring issues and contribute to permanent fixes or workarounds.
Collaborate with development and product teams to address root causes and improve application reliability.
Customer Communication:
Maintain clear, professional, and proactive communication with customers throughout the support lifecycle.
Ensure solutions are tailored to meet customer needs while setting accurate expectations.
Professional Services Collaboration:
Partner with sales and other internal teams to deliver professional services, enhancing customer adoption and satisfaction.
Assist with onboarding, integrations, and custom configurations as needed.

we are looking for a Engineering Team Lead.
In this role, you will take an integral part in the creation of a new and innovative SaaS product.
If you are a talented software engineer that likes to solve complex problems and looking for your next challenge we want you to join our team!
What youll do: As the Team Leader , you will lead a talented team to design, implement, and deploy scalable data solutions for an innovative SaaS product. Youll be responsible for shaping the direction of a system that impacts millions of users worldwide. If you're an experienced manager with a strong technical background, ready to lead in a dynamic, fast-paced production environment, we want you on our team!
Responsibilities:
Collaborate effectively with cross-functional teams (Data Science, Security, etc.) to ensure alignment on business needs and security standards.
Manage the technical backlog, make critical decisions on product milestones, and ensure timely, secure, high-quality delivery and deployment.
Foster the growth of team members through mentorship, personal development opportunities, and the promotion of continuous improvement.
Identify, manage, and mitigate security risks across the data platform, maintaining high standards in all initiatives.
Define and implement methodologies to guarantee the performance, scalability, and quality of our data infrastructure.

Your Role:
Lead the design and development of complex, high-performance, backend services within the One ecosystem, ensuring modularity and long- term maintainability.
Own the end-to-end performance of critical platform components, optimizing for massive data ingestion and low-latency processing across global environments.
Drive architectural discussions and provide high-level input on system design, steering the team toward scalable, cloud-native best practices.
Actively mentor and contribute to code reviews and technical discussions, sharing expertise and fostering a collaborative environment for continuous improvement.
Collaborate closely with Product, SRE, QA and Security teams to implement technical solutions aligned with business objectives.
Take a production-first approach to reliability; lead root cause analysis for complex distributed system issues and implement preventative measures to guarantee system reliability.

We are actively seeking a hands-on Implementation Engineer to play a vital role in the success of our customers. Standing at the intersection of technology and customer success, you will be responsible for translating AI and data requirements into seamless integrations with our customers' EMRs and clinical workflows.
In this role, you will own the end-to-end technical onboarding lifecycle - from initiation to go-live. You will serve as the primary technical voice for our customers' IT stakeholders and collaborate closely with our Product, R&D, and Medical teams to ensure frictionless integrations.
Responsibilities:
Lead Technical Onboarding: Own the full technical implementation lifecycle for new customers, ensuring projects are delivered on time, within scope, and meet high-quality standards.
EMR Integration & Configuration: Execute hands-on technical integration efforts. You will configure workflows, validate data integrity, and ensure interacts seamlessly with various EMR environments.
Stakeholder Management: Act as the primary technical point of contact for customer IT teams (CTOs, IT Managers, Analysts). Build strong relationships to troubleshoot issues and facilitate smooth collaboration.
Technical Subject Matter Expert: Represent the technical aspects of the platform in customer interactions. Demonstrate deep product knowledge to solve complex workflow challenges.
Cross-Functional Collaboration: Work closely with Customer Success, Product, R&D, and Medical teams to advocate for customer needs and streamline the feedback loop between the field and engineering.
Process Optimization: Help design and develop automation tools, runbooks, and frameworks to streamline integration processes and improve scalability.

Your Role:
Lead the design and development of complex, high-performance, backend services within the One ecosystem, ensuring modularity and long-term maintainability.
Own the end-to-end performance of critical platform components, optimizing for massive data ingestion and low-latency processing across global environments.
Drive architectural discussions and provide high-level input on system design, steering the team toward scalable, cloud-native best practices.
Actively mentor and contribute to code reviews and technical discussions, sharing expertise and fostering a collaborative environment for continuous improvement.
Collaborate closely with Product, SRE, QA and Security teams to implement technical solutions aligned with business objectives.
Take a production-first approach to reliability; lead root cause analysis for complex distributed system issues and implement preventative measures to guarantee system reliability.

we are seeking an experienced Engineering Team Lead to head one of our three engineering teams. This team will comprise BE, FE and mobile developers, and a QA engineer. As the team lead, you will be responsible for guiding the team, ensuring successful delivery of projects, and fostering a culture of collaboration and continuous improvement.
As a Team Lead , youll tackle complex business logic, drive improvements in engineering processes, and guide your team through architectural and technical challenges. Youll build alignment, trust, and motivation across your team and R&D, shaping how we deliver software, collaborate as an organization, and provide an exceptional experience for travelers. This role is for someone seeking real impact, ownership, and the chance to lead talented engineers through meaningful technical and product challenges.
Responsibilities:
Lead, mentor, and manage a multidisciplinary team of backend, frontend, mobile developers, and QA engineers.
Oversee the design, development, testing, and deployment of high-quality software solutions that align with business goals.
Collaborate with product managers, designers, and other stakeholders to define technical requirements, set priorities, and establish project timelines.
Ensure adherence to best practices in software development, including code reviews, testing, and continuous integration and delivery (CI/CD).
Facilitate effective communication and collaboration within the team and across other departments.
Identify and address technical challenges, providing guidance and support to team members.
Monitor and improve team performance, productivity, and overall efficiency.
Stay updated with industry trends and emerging technologies, advocating for their adoption when appropriate.
Foster a positive and inclusive team culture that encourages innovation, learning, and personal growth.

As a Senior/ Principal/ Senior Principal Software Engineer at Cortex Cloud, you will serve as a primary technical architect and visionary for our core communication infrastructure. This role is focused on the critical server-side backbone that facilitates high-scale bidirectional communication between our cloud services and client-side applications.
You will be responsible for the architectural integrity of systems that receive massive data inflows from the field and reliably broadcast intelligence back to millions of endpoints. This is a high-impact leadership role requiring a blend of deep technical mastery in distributed systems and the ability to influence technical strategy across the organization.
Key Responsibilities
Architectural Strategy & Vision: Define and drive the multi-year technical roadmap for our server-side communication infrastructure, ensuring the platform remains resilient and performant under extreme load.
High-Scale Communication Infrastructure: Lead the design and implementation of backend systems optimized for receiving high-scale data from client-side apps and distributing data back to a vast ecosystem of endpoints.
Technical Leadership & Influence: Act as a force multiplier by providing technical guidance to multiple engineering teams, aligning them on shared protocols, architectural standards, and communication patterns.
Drive Engineering Excellence: Champion a culture of high engineering rigor, focusing on deep observability, low-latency data distribution, and runtime stability for mission-critical production environments.
Cross-Functional Collaboration: Partner with Product Management, Infrastructure, and Client-Side Engineering teams to evaluate technical trade-offs, mitigate risks, and ensure seamless end-to-end data flow.
Innovation & Prototyping: Spearhead the evaluation of emerging technologies and lead "proof of concept" initiatives for next-generation transport layers and messaging paradigms.
Technical Mentorship: Invest in the growth of Senior and Staff engineers through deep-dive design reviews, code audits, and hands-on pair programming on the most critical paths.
Strategic Customer Engagement: Support the business by leading technical deep dives with strategic customers, translating complex architectural concepts into actionable confidence for our partners.

As a Senior or Principal Software Engineer in Cortex Cloud, you will contribute to the development and scaling of cloud-native security solutions for enterprise organizations. This role involves working within an established team to evolve a high-traffic product, with a focus on refining architecture, optimizing the technology stack, and maintaining engineering standards.
Your responsibilities include writing reliable code, influencing product direction, and designing distributed systems. You will be expected to make technical decisions that impact the long-term stability and performance of cloud workload protection services.
AI Integration & Engineering Workflow
A core component of our development process is the use of AI. Rather than basic code completion, we integrate AI assistants as functional components of our workflow. Our team utilizes a multi-agent AI system (IDEX/ProDex) that assists across the development lifecycle: from planning and architecture to code analysis and security reviews.
In this role, you will:
Work with AI Tools:Utilize platforms such asGemini, Claude, and Cursorfor tasks beyond code generation, including root-cause analysis, system design reviews, and architectural assessment.
Develop AI-Augmented Workflows:Help refine how AI is integrated into the SDLC, including the orchestration of agents and the development of internal tools that extend AI capabilities across our codebase.
Maintain Quality Standards:While AI assists in increasing velocity, you are responsible for the technical output. This includes critical review of all generated code and ensuring that AI-assisted work aligns with our architectural requirements and security benchmarks.
Interact with Specialized Agents:Coordinate with AI agents (Product, Architecture, Security) that operate on shared context to assist in managing complex engineering tasks.
We are looking for engineers who are interested in leveraging AI as a technical tool to manage complexity and who want to contribute to the practical application of human-AI collaboration in a cloud environment.