דרושים » מחשבים ורשתות » Senior Technical Services Engineer

we are looking for a Technical Support Engineer, Tier 3.
As a Technical Support Engineer on our Tier 3 team, you'll work with some of the most advanced companies leveraging cutting-edge AI-driven systems to enhance business performance. Your role involves deep technical investigation, resolution of complex issues escalated by the Support team, and acting as the main technical liaison with R&D. You'll play a critical role in identifying recurring issues and driving continuous improvement initiatives in collaboration with R&D and Product Management through leveraging customer feedback and data across the Support team.
RESPONSIBILITIES:
Perform root cause analysis, troubleshoot, and resolve issues using a variety of tools, datasets, and cross-functional collaboration
Collaborate with R&D and Product Management to provide solutions, workarounds, and implement product features or support tools to ultimately reduce the need for customers to submit tickets
Partner with Tier 2 Support and Customer Success teams to prioritize escalations, communicate updates, and drive end-to-end resolution processes
Educate and upskill Tier 2 teams by sharing insights, documenting learnings, and delivering training to bridge knowledge gaps and improve first-line resolution rates
Identify gaps and advocate for or create troubleshooting tooling as needed to better equip Support team members in identifying root causes faster and delivering more holistic resolutions as early as possible

At our company, we believe people are capable of more than a single job description. Youre not hired just to fill a position- youre empowered to shape it, grow it, and make it your own.
We call this being Positionless.
And Positionless isnt just our culture. Its our product.
we are the creator of Positionless Marketing, an AI-powered platform that gives every marketer the power to analyze, create, launch, and optimize independently. The result is faster execution, deeper personalization, and 88% greater campaign efficiency.
Recognized as a Visionary in Gartners Magic Quadrant, we partner with leading brands like Sephora, Staples, and Entain. Today, more than 550 our company's across NYC, London, Tel Aviv, Scotland, Brazil, Estonia, and beyond are building the future of marketing together, in an environment that actively encourages ownership and growth, with two out of every three managers promoted from within.
If youre looking for a place where you can do more, be more, come grow with us.
Are you passionate about ensuring system reliability, scalability, and performance? Do you thrive in a dynamic environment where automation and operational excellence are key?
we are looking for a Site Reliability Engineer (SRE) to join our team and play a crucial role in designing, implementing, and maintaining our cloud-based infrastructure. In this role, you will collaborate across teams to drive automation, improve system resilience, and optimize performance while fostering a culture of reliability.
Responsibilities:
System Reliability- Ensure high availability and performance of services through effective monitoring, incident management, and root cause analysis.
Automation & Tooling- Develop and maintain automation for infrastructure provisioning, configuration management, and application deployment.
Performance Optimization- Analyze and enhance system performance, including load balancing, caching, and database tuning. Conduct regular capacity planning.
Incident Response & Troubleshooting- Lead incident response efforts, participate in on-call rotations, and troubleshoot complex infrastructure issues.
Security & Compliance- Collaborate with security teams to implement best practices and ensure compliance with relevant standards (ISO 27001, SOC 2, etc.).
Collaboration & Mentorship- Work closely with developers, DevOps, Support, and product teams to enhance application reliability and implement SRE best practices.

We are looking for an experienced and customer-focused Tier 3 Support Engineer with Professional Services Expertise to serve as a key technical resource.
Job Id: 23973
This role focuses on troubleshooting, resolving application issues, and providing expert support to ensure customer success. The ideal candidate has a strong background in cybersecurity, cloud technologies, and customer-facing roles, with a dedication to delivering exceptional solutions.
Key Responsibilities
Technical Troubleshooting and Support:
Provide expert-level troubleshooting for application issues, configurations, security vulnerabilities, and general functionality.
Work closely with customers and internal teams to diagnose and resolve complex technical challenges.
Investigate application behaviors and anomalies, identifying root causes and recommending appropriate solutions.
Escalation Management:
Take ownership of escalated support cases, ensuring timely and thorough resolution.
Identify patterns in recurring issues and contribute to permanent fixes or workarounds.
Collaborate with development and product teams to address root causes and improve application reliability.
Customer Communication:
Maintain clear, professional, and proactive communication with customers throughout the support lifecycle.
Ensure solutions are tailored to meet customer needs while setting accurate expectations.
Professional Services Collaboration:
Partner with sales and other internal teams to deliver professional services, enhancing customer adoption and satisfaction.
Assist with onboarding, integrations, and custom configurations as needed.

As a Senior/ Principal/ Senior Principal Software Engineer at Cortex Cloud, you will serve as a primary technical architect and visionary for our core communication infrastructure. This role is focused on the critical server-side backbone that facilitates high-scale bidirectional communication between our cloud services and client-side applications.
You will be responsible for the architectural integrity of systems that receive massive data inflows from the field and reliably broadcast intelligence back to millions of endpoints. This is a high-impact leadership role requiring a blend of deep technical mastery in distributed systems and the ability to influence technical strategy across the organization.
Key Responsibilities
Architectural Strategy & Vision: Define and drive the multi-year technical roadmap for our server-side communication infrastructure, ensuring the platform remains resilient and performant under extreme load.
High-Scale Communication Infrastructure: Lead the design and implementation of backend systems optimized for receiving high-scale data from client-side apps and distributing data back to a vast ecosystem of endpoints.
Technical Leadership & Influence: Act as a force multiplier by providing technical guidance to multiple engineering teams, aligning them on shared protocols, architectural standards, and communication patterns.
Drive Engineering Excellence: Champion a culture of high engineering rigor, focusing on deep observability, low-latency data distribution, and runtime stability for mission-critical production environments.
Cross-Functional Collaboration: Partner with Product Management, Infrastructure, and Client-Side Engineering teams to evaluate technical trade-offs, mitigate risks, and ensure seamless end-to-end data flow.
Innovation & Prototyping: Spearhead the evaluation of emerging technologies and lead "proof of concept" initiatives for next-generation transport layers and messaging paradigms.
Technical Mentorship: Invest in the growth of Senior and Staff engineers through deep-dive design reviews, code audits, and hands-on pair programming on the most critical paths.
Strategic Customer Engagement: Support the business by leading technical deep dives with strategic customers, translating complex architectural concepts into actionable confidence for our partners.

we're looking for a strong DevOps engineer to play a pivotal role in designing and implementing robust solutions across our infrastructure and applications.
If you have a passion for building secure-by-design systems, a deep understanding of both infrastructure and application principles, and the ability to translate complex requirements into actionable blueprints, we want to hear from you. You'll be instrumental in shaping infra and security landscape, ensuring our platform remains a trusted and secure environment for our global users.
What You'll Be Doing:
You will work with Python and APIs, codifying infrastructure, and lead the architectural design and implementation of solutions for cloud infrastructure, network, and applications.
Constantly push optimizations and best practices. Define and maintain security standards, frameworks, and best practices across the organization.
Collaborate closely with engineering, product, and operations teams to integrate security seamlessly into the development lifecycle and infrastructure deployments.
Evaluate and recommend security technologies and tools to enhance security posture.
Develop security reference architectures and patterns to guide engineering teams in building secure solutions.
Participate in threat modeling and risk assessment activities to proactively identify and mitigate potential security threats.
Provide expert guidance and mentorship to engineering teams on security-related topics.
Stay current with the latest security trends, threats, and technologies, and translate them into actionable strategies.

Our OT Security was established through the acquisition of a pioneering Israeli cybersecurity startup, marking a major milestone in our mission to
provide proactive security for the world's most sensitive environments. Our solution offers critical visibility and risk management for Industrial Control Systems (ICS/SCADA), protecting essential infrastructures such as power plants, manufacturing floors, and smart buildings. While traditionally an on-premises solution designed to ensure operational continuity and prevent costly downtime, we are now evolving our technology to deliver market-leading risk visibility through advanced architectures and AI-driven capabilities. By combining deep on-premises expertise with proactive AI insights, we empower organizations to identify threats and network anomalies before any damage occurs.

Your Opportunity:
Operates as a Product Solutions Engineer with a dual-expert skillset: deep L2-L7 networking knowledge and the ability to read, write, and debug production code.
Serve as the primary technical bridge between the Product team and strategic customers, focusing 75% on customer-facing engineering initiatives.
Diagnose and resolve system issues using scripting, hot-patching, or by implementing long-term solutions within the system code.
Act as a liaison between Clients, Support, Sales, and R&D to translate complex customer requirements into engineering specifications.
Engineer solutions for unique deployment challenges and integration gaps by developing 3rd party integrations or custom scripts.
Leverage expert networking knowledge to troubleshoot complex connectivity issues.
Advocate for product features and quality improvements based on field feedback.

Required xEngineer (ai-native software engineer)
makes it possible for anyone to succeed online. since 2006, weve grown to around 5,500 employees in 22 countries, launched over 40 products, and serve over 243 million users and their visitors worldwide. here, we push you to innovate, evolve in non-traditional ways, and collaborate. we operate in small teams that work closely together at a high level.
although were already industry leaders in web creation and business, our work is nowhere near done. our goal is to become the main engine of the internet so we can create a more open web for all.
we're proud to be an equal opportunity employer. the company was built around the idea that everyone has the right to be successful, online. this same vision defines us as an employer: creating a work environment where everyone is welcome, and anyone has the right to succeed.
as an xEngineer, youll combine deep technical expertise with system -level thinking and product ownership, applying ai across the development lifecycle to build impactful systems, make thoughtful architectural decisions, and drive technical excellence from idea to production. in your day-to-day, you will:
design and own end-to-end systems and features that serve millions of users, taking responsibility across stack boundaries - from product flows and User Experience to apis, data models, and production systems
apply ai-powered tools and workflows across planning, design, implementation, testing, debugging, and refactoring
work with modern technologies and platforms (e.g., typescript, React, Node.js, JAVA, cloud, and ci/cd), continuously evolving your toolkit with ai-powered tools
lead architectural thinking by making thoughtful trade-offs around scalability, reliability, security, performance, and maintainability
collaborate closely with product managers, designers, and engineers to shape solutions while ensuring production quality, observability, and long-term system health
at the company, we believe our best work happens together. our work model is fully in person, with 5 days a week from our office. flexibility remains a core value at the company and special requests are handled thoughtfully at the team level.
we are engineering at the company - a team of ai-native xengineers with deep expertise in frontend, backend, or mobile, who use ai support to take ownership over projects end-to-end. we work in a fast-paced, dynamic development environment with autonomous teams that never compromise high quality standards. as ai increasingly generates production code, we dedicate more and more of our time developing the skills we believe are critical for today and tomorrow: system design, architecture, scalability, reliability, and security.

Now were looking for a visionary and customer-focused Product Support T3 Engineer to join our team. In this role, you will be engaging with our customers during the evaluation, post-sales process, onboarding, and as the ongoing customer lifecycle continues. This is an opportunity to join a Cloud Network Security Rocket Ship and to take part in making the Future of SASE, today!
Responsibilities:
 Own and manage customer issues and see problems throughout resolution.
 Research, diagnose, troubleshoot and identify solutions to resolve customer issues, keeping a positive and can-do attitude.
 Work directly with R&D and Product Management on customer issues upon full resolution.
 Be a focal point for customers' needs by deeply understanding their business and aligning their needs with our companys solution.
Become a trusted advisor to customers by deeply understanding their business and aligning their needs with our solutions.
Nurture the relationship with the customer through ongoing communication and periodic meetings.
Act as a customer advocate internally while effectively collaborating with internal teams, including product management, engineering, and sales.
Track & monitor customer status and identify both areas of concern and growth opportunities.
Be a part in building, improving and expanding our companys global Support Services.

This role has been designed as Hybrid with an expectation that you will work on average 2 days per week from an HPE office.

The Cloud Developer builds from the ground up to meet the needs of mission-critical applications, and is always looking for innovative approaches to deliver end-to-end technical solutions to solve customer problems.

Brings technical thinking to break down complex data and to engineer new ideas and methods for solving, prototyping, designing, and implementing cloud-based solutions.

Collaborates with project managers and development partners to ensure effective and efficient delivery, deployment, operation, monitoring, and support of Cloud engagements.

The Cloud Developer provides business value expertise to drive the development of innovative service offerings that enrich HPE's Cloud Services portfolio across multiple systems, platforms, and applications.

Responsibilities:

Leads the project team for design and development of complex products and platforms, including solution design, analysis, coding, testing, and integration for building efficient, scalable and robust cloud subsystems.
Reviews and evaluates designs, test plans, and develops code for compliance with cloud design and development guidelines and standards.
Provides tangible feedback to improve product quality and mitigate risks.
Represents the engineering team in various technical forums and provides guidance and mentoring to less-experienced team members.
Drives innovation and integration of new technologies into projects and activities in the software systems design organization.
Analyzes science, engineering, business, and other data processing problems to develop and implement solutions to complex application problems, system administration issues, or network concerns.

We are looking for a Senior Frontend Engineer to join our Analytics team. This is a hybrid role based in Israel, reporting to the Manager, Software Engineering.
Youll thrive on turning deep analytical challenges into elegant, simple user experiences by mastering our powerful semantic layer and customer use-cases. Our team creates the lens through which customers explore their data, empowering security experts with intuitive tools that transform complex information into clear, actionable insights.
What youll do (Role Expectations):
Architect and develop user interfaces for our Analytics platform using React and TypeScript
Build efficient, reusable, and scalable frontend features that leverage our semantic layer and data infrastructure
Lead technical design and development cycles from concept through to production
Partner closely with UX designers, product managers, and other engineers to bridge the gap between technical power and user experience
Drive the evolution of our frontend stack by researching and applying new technologies and best practices