דרושים » מחשבים ורשתות » Director of Global IT Ops

The Director of Global IT Operations will lead our global IT Support and Systems Administration teams, serving as the strategic "face of IT" for a rapidly growing workforce. Reporting to the VP of Global IT & Systems, you will mature our service-facing technical functions by balancing high-level strategy with hands-on technical excellence. This role is pivotal in driving an automation-first culture that reduces user friction while maintaining a robust security posture across a cloud-native environment.
Responsibilities
Strategic Leadership: Manage and mentor a global, multi-site team of IT Support Engineers and Systems Administrators across the US and Israel.
Operational Excellence: Drive daily operations and long-term roadmaps for support services, ensuring high-touch service delivery and metric-driven performance.
Automation & AI: Identify and implement AI-driven tools and automation frameworks for onboarding, offboarding, and routine ticket resolution to enhance efficiency.
Cross-Functional Partnership: Act as a diplomat between IT and business departments to ensure IT is viewed as a strategic partner and enabler.

The Director of Global IT Operations will lead our global IT Support and Systems Administration teams, serving as the strategic "face of IT" for a rapidly growing workforce. Reporting to the VP of Global IT & Systems, you will mature our service-facing technical functions by balancing high-level strategy with hands-on technical excellence. This role is pivotal in driving an automation-first culture that reduces user friction while maintaining a robust security posture across a cloud-native environment.

Responsibilities
Strategic Leadership: Manage and mentor a global, multi-site team of IT Support Engineers and Systems Administrators across the US and Israel.

Operational Excellence: Drive daily operations and long-term roadmaps for support services, ensuring high-touch service delivery and metric-driven performance.

Automation & AI: Identify and implement AI-driven tools and automation frameworks for onboarding, offboarding, and routine ticket resolution to enhance efficiency.

Cross-Functional Partnership: Act as a diplomat between IT and business departments to ensure IT is viewed as a strategic partner and enabler.

Required Director, Global IT Services Organization
Israel: Tel Aviv/ Hybrid
IT & System Administration | Full Time | Job Id: 24610
Why Join Us?
The Global Head of IT Services Organization is a pivotal strategic and operational leader responsible for delivering world-class IT support services across a multinational enterprise. This role oversees a geographically distributed Help Desk and End-User Services team and is charged with defining, executing, and continually improving operational excellence. Reporting directly to C-Level leadership, the incumbent will partner with cross-functional leaders to ensure a seamless employee experience, robust compliance, and efficient service operations.
Key Responsibilities:
Global Leadership & Team Management
Lead, mentor, and develop a global Help Desk and IT Services team of approximately 50 employees located across multiple time zones.
Establish and nurture a culture of accountability, customer focus, and continuous improvement within the team.
Optimize staffing models, shift coverage, and skill development plans to ensure the right mix of expertise and availability.
Service Delivery Excellence
Own the end-to-end IT service delivery process, ensuring consistency and quality across all regions.
Define, monitor, and optimize key performance indicators (KPIs), such as SLA adherence, resolution time, and customer satisfaction (CSAT).
Analyze performance data to identify trends, gaps, and opportunities for service improvement.
Automation, AI & Process Innovation
Implement automation initiatives, AI tools, and scalable workflows to increase operational efficiency.
Standardize global processes based on ITIL best practices to ensure consistency and reliability.
Drive the adoption and effective utilization of modern IT Service Management (ITSM) tools.
Cross-Functional Collaboration
Work closely with HR, IT Operations, and Security teams to support employee lifecycle processes and regulatory compliance.
Partner on internal and external audits, access governance, and vendor management activities.
Foster strong relationships with other business units to align IT service delivery with organizational goals.
Strategic Planning & Executive Reporting
Provide actionable insights and regular updates directly to C-level leadership.
Create and maintain multi-year service strategies and roadmaps that support business growth and transformation.
Prepare and present quarterly and annual performance reviews, highlighting achievements, challenges, and future plans.
Governance, Risk & Compliance
Ensure all IT service processes meet internal and external regulatory requirements and industry standards.
Develop, maintain, and enforce policies, standard operating procedures (SOPs), and operational documentation.
Oversee IT asset tracking and license compliance to minimize risk and maximize value.

We are seeking a Global IT Manager to lead and evolve our companys worldwide IT operations. This senior role oversees our global IT strategy, service delivery, infrastructure, and support teams across multiple locations. The ideal candidate is a service-oriented, highly motivated, and forward-thinking technology leader who thrives in a dynamic, fast-growing, and IT-centric environment.
As the Global IT Manager, you will act as our companys primary technology focal point for all offices and remote employees, ensuring exceptional IT experiences, operational excellence, and scalable growth. You will guide a high-performing global IT team, drive cross-regional consistency, and partner closely with Security, Engineering, Workplace, and other business units to support strategic initiatives.
You will oversee all aspects of end-user services, device management, SaaS systems, IT asset lifecycle, automation, compliance, and global support frameworks. While this is a leadership role, it remains hands-on with direct involvement in complex escalations, architecture decisions, and critical infrastructure improvements.
What am I going to do?
Lead, mentor, and grow our companys global IT team, including regional IT leads, support engineers, and specialists.
Own the global IT roadmap: driving standardization, modernization, and long-term scalability.
Oversee global Tier 1-2 support operations and ensure world-class service levels across time zones.
Manage the full lifecycle of end-user hardware (primarily macOS), SaaS platforms, identity systems, and collaboration tools.
Define and optimize global IT processes, documentation, and KPIs.
Partner with Security and Engineering teams to maintain a robust, secure, and compliant environment.
Lead global technology rollouts, office build-outs, network upgrades, and enterprise tool implementations.
Serve as the escalation point for complex technical and operational issues.
AI-driven - Champion automation, simplification, and system integrations to enhance efficiency
Manage IT budgets, vendor relationships, and procurement processes.

We are looking for an experienced Head of IT to lead our IT team serving the entire company, leading the IT strategy, managing SaaS solutions, embedding IT tools and processes, and leading our information security efforts. This leader will lead a dynamic IT team, moving at light speed, supporting the growth of the team, implementing new technologies, and doing this while maintaining a high level of security throughout our organization.
In this role, you will grow and lead a talented IT team and be responsible for making our IT operations robust and scalable, and providing world-class experience to the entire company. You will ensure our infrastructure supports our global growth while defining and enforcing the IT and security policies that protect our assets and ensure compliance.
What You Will Do:
Strategy & Roadmap: Define and execute the global IT strategy and budgeting, ensuring it aligns with company goals and supports a seamless, high-growth environment.
Infrastructure & Projects: Lead complex IT projects end-to-end, including the implementation of new SaaS platforms and tools comparison. And managing all of our tech vendors and used SaaS solutions.
Security & Compliance: Define, implement, and monitor security tools and alerts. Including IdP (Okta), MDM, EDR (Microsoft Defender), and leading IT-related compliance processes such as SOC2 and ISO27001.
Global Operations: Oversee all IT logistics for our offices in Israel, the UK, and the US, including hardware procurement, vendor management, employee onboarding, and employee support.
Team Leadership: Grow, manage, and mentor the IT team, fostering a culture of excellence, proactive problem-solving, and a "service-first" mindset.
Automation & Efficiency: Identify and implement automation for manual IT processes (onboarding/offboarding, permissions) to improve organizational efficiency.

We are looking for an experienced and forward-thinking IT Director to lead our IT, IT-Security Operations, and Cloud Operations domains. This role is critical in shaping how technology enables the company to scale efficiently, securely, and intelligently in an AI-driven environment.
The IT Director will be responsible not only for operational excellence, but also for evolving our operating model - driving automation, augmentation, improving resilience, and ensuring our systems, data, and security posture support rapid growth.
Job responsibilities:
What Youll Own1. IT & Enterprise Systems
Lead the strategy and execution of corporate IT.
Manage our global sites infrastructure and establishment of new sites.
Ensure high availability, performance, and scalability of cross services.
Drive simplification and standardization of tools and processes
Own employee experience across IT services (onboarding, support, productivity tools)
Lead the AI IT transformation
2. Security Operations
Own the companys IT security operations execution
Lead IT security operation projects and deployment
Partner with Security, Legal, Compliance teams on risk management,policies and execution
Key Responsibilities:
Define and execute a unified strategy across IT, Security, and Cloud Operations
Build and lead Global high-performing teams across multiple domains
Reduce complexity by consolidating systems, improving architecture, and eliminating redundancy
Drive automation and AI adoption across operations to increase efficiency, improve employee experience and reduce manual work
Establish clear SLAs, KPIs, and operational metrics
Ensure strong governance, compliance, and risk management practices
Implement a unified role based permission metric across the organization
What Success Looks Like:
Highly reliable, scalable, and secure systems that support business growth
Reduced operational complexity and improved efficiency
Faster incident detection and resolution
Improved employee experience with IT services
Clear ownership and accountability across domains
Increased automation and reduced manual workload
Making IT organizational changes with cross teams collaboration.

we are seeking a globally distributed helpdesk team. This role requires strong leadership, a service-first mindset, and operational excellence in a fast-paced environment.

Key Responsibilities
Lead, mentor, and develop IT support engineers across multiple time zones
Serve as the primary escalation point for Tier-2 issues and complex employee cases
Define, track, and act on IT support KPIs to drive continuous improvement
Oversee global desktop, endpoint, and application support (Windows & macOS)
Manage IT procurement, vendor relationships, contracts, and SLAs via NetSuite
Partner with HR, Finance, and Security on onboarding/offboarding and access management
Ensure effective use of core tools: Jira, Okta/Azure AD, Kandji/Intune, Google Workspace, M365

We are seeking a hands-on Director of Tech Ops to own and evolve our backend platforms, data infrastructure, DevOps, security, and internal IT operations.
This role is foundational to our ability to securely build, train, validate, and operate state-of-the-art autonomous driving systems at scale. The ideal candidate brings deep experience in operating secure, production-grade infrastructure in a data-intensive AI environment, while also leading and growing high-performing teams.
Responsibilities
Own backend infrastructure, DevOps, security, and internal IT operations end-to-end
Design, build, and operate scalable cloud and on-prem infrastructure supporting large-scale AI training, validation, and data pipelines
Lead the architecture and operation of systems handling massive volumes of visual and multimodal data
Establish and continuously improve DevOps practices, including CI/CD, monitoring, alerting, reliability, security, and cost optimization
Define, implement, and enforce infrastructure and data security standards, policies, and controls
Lead security compliance efforts, including implementation and successful audits of frameworks such as ISO 27001 and similar standards
Manage corporate IT systems, access control, networking, endpoints, and external vendors
Partner closely with AI, algorithm, and R&D teams to support ML workflows and evolving compute and data needs
Drive selection, adoption, and integration of cloud platforms, databases, DevOps tools, and third-party services
Define best practices for scalability, availability, resilience, and security across the organization
Lead, mentor, and scale backend, DevOps, security, and IT teams.

We are looking for a hands-on System Administrator to be the primary IT owner for our Israel office.

This role combines day-to-day onsite support, infrastructure troubleshooting, and close collaboration with the global Corporate IT team.

You will own the full device lifecycle, identity & access workflows, office networking stability, and ensure high standards of security and IT hygiene.

Responsibilities
Endpoint & Device Lifecycle (macOS & Windows)

Full ownership of provisioning, enrollment, inventory, repairs/RMA, loaners, secure wipe & disposal
macOS management via Jamf (Jamf Pro preferred) - profiles, policies, patching, FileVault, deployment
Windows management via Intune - enrollment, compliance policies, app deployment, patching baselines
Zoom Rooms & AV

Zoom Rooms setup and daily operations
Troubleshooting audio/video issues, controllers, displays, scheduling reliability
Support for cameras, mics, speakers, HDMI, docking stations & drivers
Identity & Access

Okta administration: user lifecycle, MFA troubleshooting, SSO issues
Google Workspace administration (users, groups, permissions, login/email issues)
Atlassian basics (Jira & Confluence user management)
Clean, least-privilege access handling
Office Networking & Infrastructure

LAN/WiFi troubleshooting, switch ports, AP issues, DHCP/DNS symptoms
VPN client troubleshooting
Familiarity with Fortinet (FortiGate preferred) and VPN concepts (IPsec / SSL-VPN)
Security & IT Hygiene

Patch urgency, phishing awareness, credential safety
Strong incident discipline and endpoint security baseline management

Were looking for a highly skilled Technical GRC Expert with strong technical and hands-on cybersecurity expertise. This role bridges the gap between compliance and technology - ensuring that GRC frameworks are not just compliant on paper but effective in practice across infrastructure, SaaS, and cloud environments.
As the Cybersecurity GRC Engineer you will oversee the technical execution of GRC initiatives, collaborating with cross-functional teams (Security Engineering, IT, DevOps, Product) to drive resilience, risk reduction, and audit readiness across the organization.
Reporting line: GRC Director
What you will do:
Collaborate with R&D and DevOps teams to integrate security into development and deployment processes.
Perform technical risk assessments, vulnerability trend analysis, and threat modeling to ensure risk registers reflect the true security posture.
Lead security awareness and social-engineering simulations, correlating campaign results with real technical findings (phishing, MFA bypass, insider threat trends).
Initiate and coordinate offensive security activities including penetration testing, red teaming, and vulnerability assessments to proactively identify and mitigate risks.
Support incident response readiness by integrating lessons learned into policy, control design, and awareness materials.
Leverage AI to automate GRC reporting, surface risk insights, and maintain intelligent dashboards integrated with platforms like ServiceNow, Jira, and internal data sources.
Partner with Security Engineering and IT teams to ensure consistent endpoint hardening, patch management, and configuration compliance.
Coordinate DR exercises and tabletop simulations, track findings, and oversee remediation to strengthen resilience.
Prepare for and support internal and external audits, including SOC 2, ISO 27001, NYDFS, and customer due-diligence requests.