We are hiring a CX Manager with deep expertise in ERP finance systems, P2P workflows, and integrations.
This role is the ERP SME and integration owner within Customer Experience. The focus is to understand how finance processes work in customer ERPs, how they connect to us, and how to turn customer issues, bugs, feature gaps, and new requirements into clear integration solutions.
This is a hands-on role for someone who can solve complex customer issues, define ERP integration requirements for Engineering, and lead resolution end to end. The role also operates in a highly AI-enabled environment, using AI tools, platforms and agents to improve triage, analysis, escalation management, and communication.
This role owns ERP integration within Customer Experience: diagnosing customer issues, defining integration requirements, and driving resolution end to end.
Youll partner with teams in Israel and the US and report to the Director of Customer Experience.
What You Will Do:
Own ERP integration issues across bugs, feature gaps, and customer requirements.
Serve as ERP SME and L3 support lead for complex finance workflow and integration cases.
Diagnose setup, configuration, data flow, mapping, permissions, and sync issues.
Distinguish between customer setup issues, integration issues, and product issues, and drive the right resolution path
Define functional requirements and solutions for ERP integration fixes, sync issues, missing data flows, and new capabilities.
Lead escalations with strong ownership and clear internal/external communication.
Use AI tools to improve triage, analysis, RCA, summaries, and handoffs, with clear human-review checkpoints.
AI-driven responsibilities:
Use AI tools daily to improve triage, analysis, and communication.
Design AI-supported workflows for intake, investigation, escalation summaries, pattern detection, and handoffs.
Use AI to accelerate root-cause analysis, executive updates, troubleshooting paths, and customer communication.
Continuously improve prompts, workflows, and agent behavior, with sound judgment on where AI can help and where human review is required.
Requirements: 4+ years in ERP implementation, consulting, integration, or financial systems support.
Hands-on experience with major ERPs (e.g., NetSuite, Intacct, QBO/QBD, SAP, Dynamics, Sage, Acumatica, Oracle).
Strong understanding of ERP finance and P2P processes.
Proven troubleshooting across configuration, workflows, master data, permissions, mapping, and sync.
Experience translating customer/ERP needs into functional integration requirements.
Strong cross-functional collaboration with customers, Engineering, and Product.
Practical experience using AI tools in operational or customer-facing workflows.
Plus : AP automation, multi-entity ERP integrations, APIs, technical troubleshooting, or AI agent design.
This position is open to all candidates.