Requirements:
At least 5 years of previous experience working in a similar role such as Escalation Engineer, Professional Services Engineer, or Technical Support Engineer (Tier-4).
Highly technical Software and System Engineering experience with a proven track record of debugging and troubleshooting complex technical issues.
Strong Networking background i.e. hands on experience with variety of networking protocols.
Hands-on Linux Administration experience, such as troubleshooting performance issues, analyzing network traffic, and being able to guide others in similar tasks.
Experience with cloud platforms (e.g. AWS, GCP, Azure).
Deep familiarity with Containers and Container Orchestration Frameworks (like Docker and Kubernetes), understanding advanced features and capabilities as well as the ability to debug such environments.
Nice to have technical and architectural knowledge in Security.
Excellent customer awareness and service oriented approach, including the ability to represent the company and provide clear and concise messaging during customer interactions.
Automation/Programing approach (preferably someone who has worked as an Automation/ Software Engineer in previous positions).
Excellent written and verbal communication skills (English).