דרושים » AI » Head of Business & AI Applications

We are looking for a Head of CX - AI, Automation, and Tools to join our team.
The Head of CX - AI, Automation, and Tools role is a unique opportunity to join a highly motivated, customer-centric team striving for excellence. We are shifting gears to an AI-first approach in a super-fast-paced environment. Our goal is to make the customer experience a competitive advantage in the hospitality industry by ensuring our processes are not just defined, but supercharged by intelligent automation.
You will be a hands-on leader-architecting flows in n8n/Make, leading a small group of elite talent, and owning a significant share of the day-to-day operations of our CX.
Responsibilities
AI & Automation Architecture (Hands-on)
Build and Deploy AI Solutions: Take a hands-on role in designing, building, and deploying AI-based automations to revolutionize how we support customers and reduce manual work.
Workflow Engineering: Utilize n8n or Make to architect complex, robust workflows that integrate various CX tools.
Client Facing chatbot - defining the priorities roadmap and requirements for our home grown client facing chatbot - built on AWS AgentCore, Langchain and utilizing multiple AI models.
CX AI Agents management and orchestration - building, deploying and monitoring multiple AI agents that cover all areas of the CX operations including data analysis, knowledge, training, support , quality and more.
Tool Administration: Administration and configuration of all CX tools, including finding or replacing tools as needed to keep our stack cutting-edge.
Leadership & Strategy
Talent Management: Manage a small team of highly talented individuals, fostering a culture of innovation and speed.
Process Ownership: Ownership of existing processes in the CX team and defining new processes as needed to support KPIs.
Cross-Department Interface: Define and manage the interface and processes CX has with other departments (BI, CS, Product, OB) and between the various CX teams.
Data & Tools
Data-Driven Improvement: Oversee the CX KPI reporting and work with the BI team to continuously improve our data and dashboards.
Tech Stack: Oversee the CX tech stack (Zendesk, Tymeshift, Airtable and various internally built tools) , continuously introducing new tools and approaches.

We are looking for an experienced and passionate R&D Team Lead to join our fast-growing company and lead our AI Engineering team- a new and growing team responsible for building production-grade AI features and infrastructure that power our product.
AI is central to our product strategy and growth. This team plays a pivotal role in bringing intelligence and automation to every part of our platform. This is a unique opportunity to take part in shaping one of the companys newest and most strategic initiatives, combining leadership, architecture, and hands-on development in a dynamic environment.
Our team moves fast, thinks creatively, and delivers high-quality, scalable systems using the latest technologies, all while enjoying the ride!
What Will You Do?
Lead the architecture, design, development, and deployment of AI driven product in production.
Manage and mentor a small, growing team of talented engineers, setting technical direction and driving excellence.
Youll be accountable for the performance, scalability, and adoption of AI-driven features across the product.
Work hands-on in Go and Python, delivering high-quality, testable, and efficient code.
Design and implement AI-based logic, automations, and data-driven capabilities deeply integrated into the product.
Collaborate with other R&D teams to bring intelligent capabilities into the companys core platform.
Define and promote best practices for scalability, reliability, and observability.

We're looking for an AI Growth Marketer - someone who lives and breathes AI and wants to channel that into marketing. Think of this as the growth hacker of 2026, you're AI-native first, marketer second. AI tools are your default way of working, You build with Claude Code or OpenClaw instead of spreadsheets and slide decks. If you've ever built an AI agent for fun, automated a workflow because you were bored, or shipped a side project using vibe coding - and you're excited about applying that energy to marketing - this role is for you.
In your day-to-day, you will:
Own marketing projects end-to-end - from strategy to execution - using AI as your primary working environment, not just an assistant
Create campaigns, landing pages, product content, and customer stories at a speed and volume that would be impossible without AI fluency
Build your own tools, automations, and AI workflows to solve marketing problems
Run growth experiments across channels, rapidly testing messaging, creatives, and audiences to find what drives sign-ups and engagement
Lead product launches alongside Product and Growth teams - shaping positioning, messaging, and go-to-market plans
Stay on the bleeding edge of AI capabilities, constantly scouting new models and tools and figuring out how to apply them to marketing before anyone else does.