דרושים » AI » Head of Business & AI Applications

We are looking for a Head of CX - AI, Automation, and Tools to join our team.
The Head of CX - AI, Automation, and Tools role is a unique opportunity to join a highly motivated, customer-centric team striving for excellence. We are shifting gears to an AI-first approach in a super-fast-paced environment. Our goal is to make the customer experience a competitive advantage in the hospitality industry by ensuring our processes are not just defined, but supercharged by intelligent automation.
You will be a hands-on leader-architecting flows in n8n/Make, leading a small group of elite talent, and owning a significant share of the day-to-day operations of our CX.
Responsibilities
AI & Automation Architecture (Hands-on)
Build and Deploy AI Solutions: Take a hands-on role in designing, building, and deploying AI-based automations to revolutionize how we support customers and reduce manual work.
Workflow Engineering: Utilize n8n or Make to architect complex, robust workflows that integrate various CX tools.
Client Facing chatbot - defining the priorities roadmap and requirements for our home grown client facing chatbot - built on AWS AgentCore, Langchain and utilizing multiple AI models.
CX AI Agents management and orchestration - building, deploying and monitoring multiple AI agents that cover all areas of the CX operations including data analysis, knowledge, training, support , quality and more.
Tool Administration: Administration and configuration of all CX tools, including finding or replacing tools as needed to keep our stack cutting-edge.
Leadership & Strategy
Talent Management: Manage a small team of highly talented individuals, fostering a culture of innovation and speed.
Process Ownership: Ownership of existing processes in the CX team and defining new processes as needed to support KPIs.
Cross-Department Interface: Define and manage the interface and processes CX has with other departments (BI, CS, Product, OB) and between the various CX teams.
Data & Tools
Data-Driven Improvement: Oversee the CX KPI reporting and work with the BI team to continuously improve our data and dashboards.
Tech Stack: Oversee the CX tech stack (Zendesk, Tymeshift, Airtable and various internally built tools) , continuously introducing new tools and approaches.

Were seeking a visionary and technically hands-on AI Team Leader to join us and take charge of driving innovation across our core AI systems. As the AI Team Leader, you'll guide the architecture and development of advanced machine learning models that power our video and creative analysis platform. You will collaborate cross-functionally with product managers, engineering, and business development teams to deliver cutting-edge features that push the boundaries of whats possible in creative performance analysis.

This is a high-impact role for someone who thrives at the intersection of machine learning, product strategy, and creativity.

Key Responsibilities:
Lead the development, deployment, and optimization of machine learning models for video, image, and creative performance analysis.
Architect scalable AI/ML pipelines and infrastructure that support real-time and batch processing of multimedia data.
Guide research and experimentation initiatives-identify new technologies, modeling techniques, and opportunities for innovation.
Mentor and grow a team of machine learning engineers and data scientists as we scale.
Champion AI ethics, fairness, and explainability in our model development and deployment.
Stay ahead of industry trends in generative AI, computer vision, NLP, and Martech innovation, translating insights into competitive advantages.

We are looking for an experienced and passionate R&D Team Lead to join our fast-growing company and lead our AI Engineering team- a new and growing team responsible for building production-grade AI features and infrastructure that power our product.
AI is central to our product strategy and growth. This team plays a pivotal role in bringing intelligence and automation to every part of our platform. This is a unique opportunity to take part in shaping one of the companys newest and most strategic initiatives, combining leadership, architecture, and hands-on development in a dynamic environment.
Our team moves fast, thinks creatively, and delivers high-quality, scalable systems using the latest technologies, all while enjoying the ride!
What Will You Do?
Lead the architecture, design, development, and deployment of AI driven product in production.
Manage and mentor a small, growing team of talented engineers, setting technical direction and driving excellence.
Youll be accountable for the performance, scalability, and adoption of AI-driven features across the product.
Work hands-on in Go and Python, delivering high-quality, testable, and efficient code.
Design and implement AI-based logic, automations, and data-driven capabilities deeply integrated into the product.
Collaborate with other R&D teams to bring intelligent capabilities into the companys core platform.
Define and promote best practices for scalability, reliability, and observability.

Were looking for a talented AI research team lead for the Data Science group, to help us develop advanced AI solutions that will empower impactful projects across. The Data Science group leads the AI research and innovation efforts of the company, and is focused on pushing AI boundaries to enhance the product, optimize processes, and deliver personalized experiences.
Lead a team of AI researchers
Manage and conduct advanced hands-on research projects that will impact 250M+ users
Leverage the latest advancements in LLM customization, multimodal models, knowledge representation, and conversational AI
Build horizontal AI capabilities to be used across
Collaborate with other internal departments to drive impactful data-driven projects.