We are seeking a Customer Solutions Engineer to handle pre and post-sale technical activities and ensure:
Understanding the customer needs
Proposed tailored solutions to customers
Successful deployment and support of our Solutions at customer sites.
This role involves close collaboration with the sales and the customers, providing both technical expertise and hands-on assistance during sales process, system implementation and ongoing maintenance.
Responsibilities:
Working closely with sales teams on proposals and sales presentations.
Acting as a technical expert in meetings with customers and prospects.
Collaborating with customers to advise effective solutions incorporating our products.
Comprehending customer needs and devise solution requirements.
Answering customer requests for information as well as proposal requests.
Develop requirements and turn them into functional solutions.
Executing Demos and POCs on customer site.
Provide Tier 1-3 technical support, including issue reproduction, troubleshooting, and documentation of system events.
Perform onsite and remote installations of our products worldwide.
Diagnose, analyze, and resolve system issues, including root cause analysis and detailed reporting to customers.
Conduct onsite customer training during initial installation and as needed thereafter.
Manage assigned support cases and maintain accurate records in the companys tracking system.
Document all service and installation activities through detailed reports and logs.