דרושים » שירות לקוחות » Customer Success Manager - Enterprise

We are looking for a CSM with a proven track record to join our Customer Success team. This role reports to the Director of Customer Success and is a strategic member of our team.
In this role, you will be working with Fortune 500 companies to manage the customer relationship throughout the customer lifecycle while actively driving value for customers. Your main goal is to understand customers pain points and help them achieve the business outcomes based on your experience and capabilities.
To be successful in this role, you must have experience in software development and/or application security. You must be able to articulate technology in both technical and non-technical terms; that is, you should be able to have strategic conversations with C-level executives as well as perform technical deep dives with operational engineers.
Key Responsibilities:
Serve as the primary point of contact for our customers, building strong relationships and ensuring their success with our product(s)
Manage multiple accounts, from mid-sized enterprises through Fortune 500 companies, across different industries
Understanding the customers pain points, compelling events, business goals and objectives, success measures, and desired outcomes, drive the customer to success
Onboard new customers; increase product adoption and usage across your full customer base; ensure timely renewals while minimizing churn; and uncover additional opportunities for solving customer problems which lead to expansion
Align with technical stakeholders and executive decision-makers within our customers organizations, and conduct activities like regular project calls, periodic business reviews (QBRs, EBRs, etc.) to continuously drive new value and demonstrate the existing value to drive that relationship through
Act as a client advocate within the company by collaborating with internal teams, such as product development and customer support, providing feedback to help improve our product and services, and ensuring clients' needs are met
Ensure clients are trained on the Cycode platform, educating them on how to best administer and optimize their usage of our platform to drive ROI and real business impact and receive ongoing support
Proactively promote and educate customers on new features and capabilities added to the Cycode platform
Capture and document the specific use cases, configurations, and other factors related to the customers instance of Cycode throughout the customer lifecycle
Create advocacy and evangelism opportunities for customers

Required Customer Success Enterprise Team Lead
Tel Aviv, Israel
Job Description
As the Customer Success Enterprise Team Lead, you will lead and mentor a team of high-performing Enterprise Customer Success Managers (CSMs) dedicated to our most strategic and largest enterprise accounts.
You will be responsible for balancing people management with a sharp business focus, ensuring our clients derive maximum value from the platform. Your mission is to drive a robust retention strategy, minimize churn, and proactively identify expansion opportunities to grow our business within existing accounts.
Key Responsibilities:
Team Leadership & Mentorship: Hire, coach, and develop a team of Enterprise CSMs; set clear individual and team KPIs and track performance.
Strategic Retention: Develop and implement methodologies to ensure high retention rates among strategic clients, identifying churn risks early and building effective mitigation plans.
Business Growth & Expansion: Drive the team to identify and close expansion opportunities (Upsell/Cross-sell), increasing our "Wallet Share" within existing enterprise organizations.
Executive Partnerships: Act as a strategic advisor to C-level stakeholders at our client organizations, aligning our solutions with their core business goals.
Cross-Functional Collaboration: Partner closely with Sales, Product, and Operations teams to voice the "Customers Perspective" and influence the product roadmap based on market needs.
Data-Driven Insights: Utilize data and BI tools to monitor "Customer Health Scores," usage patterns, and market trends to drive proactive decision-making.

We are looking for a Technical Customer Success Manager (TCSM) to join our growing Customer Success Team who are a key in helping our valued customers achieve their strategic objectives and maximum value from their investment . This will include helping identify new use cases and growth opportunities by informing the customer of our latest innovations, and capabilities and matching these to the clients business goals, while also identifying revenue opportunities. The TCSM serves as the trusted advisor and the business liaison between the customer and all cross-functional teams , including our Executive team, Product Management, Engineering, Solution Architects, Training and Enablement, and others.

What you'll do:
Manage a portfolio of up to 30 accounts throughout their lifecycle with .
Build strong customer relationships by engaging early as the customer transitions from the PreSales phase to deployment. Work with customer and account teams to define success plans and strategy to meet customers objectives.
Guide the customer through the implementation phase, delivering use cases and value, leading them to an operationalized state.
Responsible for overall health and retention of the assigned customers, maximizing customer satisfaction (NPS scoring) and driving adoption and value for growth and reference-ability.
Reporting Risks and Wins internally to account team and externally to account sponsors and executives.
Understand customer product issues and feature requests in order to represent the appropriate priority and voice of the customer with the product team.
Establish regular cadence (Monthly, Quarterly, Digital) with each assigned customer, to provide guidance, review executive dashboards and open issues, and communicate program status. This includes delivering Executive Business Reviews to ensure alignment on goals and value realization.
Leverage Gainsight to track account activity, health score, risk, and other critical metrics.
Maintain current functional and technical knowledge of the platform and future products.
Drive up utilization of the platform and recommend additional features that can be leveraged to improve their security posture
Build trusted relationships with relevant, technical users and manage stakeholders within assigned accounts
Serve as a customer advocate to guide other resources towards achieving customer goals
Validate customer deployment and configuration align with business use cases.
Validate that use cases are appropriately captured and delivered in a timely manner
Maintain knowledge of 3rd Party solutions and integrations/interoperability with the platform within the assigned customer environments
Providing technical subject matter expertise where applicable aligned to the expected proficiency
Collaborating with Engineering, Product, Support and Sales teams to drive account success

Were looking for a Head of Customer Success Management to own the end-to-end customer journey and ensure our clients achieve maximum value from our platform. This role will lead the team responsible for onboarding, adoption, retention, and growth across our customer base. The person in this role will act as both a strategic advisor to clients and the voice of the customer internally-partnering with Product, Sales, and Data Analytics to drive alignment and translate client needs into impactful initiatives.

What you'll do:

Lead and mentor a team that manages client relationships and ensures successful outcomes.
Develop playbooks and processes to drive engagement, adoption, and long-term partnerships.
Act as a senior sponsor for key accounts, building trust and influence at senior levels.
Lead some of strategic projects hands-on.
Own metrics for customer retention, expansion, and satisfaction.
Guide teams in executing client-facing projects end-to-end: gathering requirements, aligning with Product/Engineering, and delivering measurable results.

Required Customer Success Manager
lWe are an innovative technology company led by data scientists and engineers devoted to mobile app growth. Our proprietary ad platforms powered by machine learning are the outcome of that devotion.
We deliver valuable results and insights for a fast-growing clientele of major app developers using elite programmatic user acquisition and retargeting technologies. Our ever evolving, state-of-the-art machine learning platform targets high value users in real-time at their peak potential to ensure our clients app growth.
As a Customer Success Manager, you will be instrumental in driving revenue-generating growth and retention initiatives through your industry expertise. Operating on a global scale, you will play a key role in expanding our business while ensuring the ongoing success of our clients.
With deep product knowledge, youll provide tailored best practices and strategic recommendations to our clients, leveraging your experience to maximize value. As a client advocate, you will represent our client base to guide internal strategy and deliver impact where it matters most.
We are a fantastic place to work. We reward talent. Our employees support each other to advance individually and as a team. Most of all, we exceed our clients expectations while still having fun.
Responsibilities:
Revenue Growth - Maintain, fulfill, and scale monthly client budgets, with a strategic focus on identifying and executing upsell and cross-sell opportunities across our suite of ML technologies.
Client Communication - Build and maintain strong, long-term relationships with clients through consistent, value-driven communication and face-to-face interactions.
Collaboration - Work closely with clients and our internal teams, including product and sales, to align on evolving client needs and growth opportunities.
Client Reporting and Analysis - Deliver actionable insights that help drive client decision-making and growth through ongoing analytical reviews and performance assessments.

Required Enterprise Customer Success Manager
About Us
We help modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, weve achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 3600 midsize and multinational companies.
Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Fast-growing companies across the globe such as Airtasker, Fiverr, Go Cardless and VaynerMedia rely upon Bob to help them create the best work experiences for their people.
Come and be you with us
Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If thats bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, were waiting with open arms. Come join us.
What will you do?
Own a portfolio of 25-35 enterprise (large) accounts ( both Israel & global clients) and deliver a high-touch, strategic customer success approach.
Build and execute tailored customer success plans aligned with business objectives, adoption milestones, and measurable outcomes.
Lead key customer engagements including Executive Business Reviews, roadmap alignment, technical enablement, and account planning sessions.
Champion platform adoption through multithreaded stakeholder engagement and position us as a strategic partner in business transformation.
Become a trusted advisor by deeply understanding customer goals and driving long-term value through proactive success planning.
Collaborate cross-functionally with Product, Sales, Marketing, Services, and Development teams to represent the voice of the customer.
Support growth by identifying upsell and cross-sell opportunities, partnering with Account Managers on deal strategy and Renewal Managers on retention planning.
Monitor customer health using data-driven insights to mitigate churn risks and sustain high levels of customer satisfaction and net retention.
Promote customer advocacy by aligning platform value to strategic outcomes and fostering long-term relationships.
Maintain detailed and up-to-date account documentation, including stakeholder maps, strategic success plans, and engagement materials.

As Director of Customer Success, you will lead a global team of Customer Success Managers (CSMs) and oversee the full post-sale customer lifecycle. This role is responsible for ensuring that our customers realize measurable value from the platform, achieve strong adoption maturity, and receive an exceptional customer experience. You will manage and develop a high-performing team that drives customer outcomes, retention, and expansion, while also owning initiatives that promote operational excellence across the Customer Success organization. This position reports to the VP of Global Customer Success.

Leadership & Team Management:
Lead, mentor, and develop a global team of up to 10 Customer Success Managers.
Establish clear performance goals, KPIs, and career paths for the team.
Drive a culture of accountability, collaboration, and continuous improvement.
Recruit, onboard, and develop top-tier CS talent as the team scales.

Customer Value & Success Outcomes:
Own customer value realization strategy, ensuring customers understand, measure, and achieve expected business outcomes.
Develop frameworks and playbooks to mature platform adoption across the lifecycle.
Guide customers through best practices in TPRM program operations and automation.
Partner with customers at the executive and operational levels to ensure strong alignment.

Customer Health, Retention & Growth:
Drive retention, renewal, and NRR by addressing risk and identifying expansion opportunities.
Oversee customer health scoring, QBRs, and success plans.
Collaborate with Sales on upsell and cross-sell strategies.
Ensure consistent delivery of world-class customer experience.

Operational Excellence & Cross-Functional Collaboration:
Partner with Product, Engineering, and Support to deliver customer feedback and influence roadmap priorities.
Standardize CS processes and implement scalable systems and automations.
Monitor and report on key CS metrics and performance.
Work with Marketing and Enablement on advocacy and education programs.

In this role, you will take ownership of key accounts, serve as the primary point of contact for users and stakeholders, and provide hands-on guidance throughout the customer journey, from platform access and integration to paid campaign execution and optimisations. Youll leverage your expertise in our product value propositions, deep understanding of the Web3 space, and technical knowledge to support customers from onboarding through to executing targeted campaigns and gaining actionable, data-driven insights.
You will also collaborate cross-functionally with Product, Sales, and Marketing teams to provide customer feedback, influence roadmap priorities, and ensure alignment between client needs and platform evolution.

As an AI Consultant and a CS team member, you will work at the technological forefront of the data analytics world by helping Pecans customers adopt and realize business value through AI and Machine Learning. As a CSM you will be the customers key strategic advisor and implementer and you will work with senior stakeholders to:

Identify AI opportunities
Frame and size the value and the business impact AI can help customers realize
Drive the implementation of software and services by collaborating and managing a cross-functional account team
Ongoing account management and commercial success including value realization analysis, Quarterly Business Reviews (QBRs), Pilot process management, etc.,
Gradually develop business-ML expertise and lend this SME towards customers and our internal product development
Together with the team, you will continuously help our customers achieve their business goals, reinforce the value of models, and the ease of using our platform.

When our clients are happy because they see the value, so are we!

The ideal candidate will be value-oriented, enjoys working with customers, analytical and consistently looking to improve their skills.

We are looking for an Enterprise Customer Success Manager for our Enterprise business. The CSM will join and lead our CSM team and will empowering customers teams to fulfill their goals. By being experts of the monday.com platform, we can provide a unique level of consultation and inspiration to our customers.
About The Role
Build strong relationships with our clients to understand their needs and ensure their success with our company & monday.com
Serve as the main point of contact and liaison between our clients and the rest of the company team
Empower customers to connect their goals and challenges with the solution in monday.com
Take ownership of new accounts and manage their onboarding
Leverage behavioral data to segment your book of business and develop communication strategies driving the greatest impact at scale
Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product
Stay in touch with clients to ensure that they're realizing the full potential of monday.com and our company capabilities
Build, own, and execute client success and engagement plans
Navigate client organizations to uncover additional product applications & opportunities for partnership
Spearhead internal cross-functional improvement projects
Represent voice of the customer and influence monday.com or our company product development roadmaps.