The Account Manager is a relationship-driven, commercially-minded professional responsible for maximizing customer lifetime value through proactive renewal management and account expansion.
Youll lead a structured account management process across all segments, fostering long-term partnerships, ensuring on-time renewals, and uncovering upsell and cross-sell opportunities.
This role requires a strategic thinker with a passion for customer outcomes, strong process rigor, and the ability to collaborate cross-functionally to drive retention, growth, and advocacy
Responsibilities:
Design, execute, and continuously improve a scalable account management framework that drives proactive engagement, renewals, and expansion across all customer segments
Develop and execute strategic touchpoints to build trusted customer relationships, drive on-time renewals, mitigate churn risk, and position value-add solutions
Partner with Account Executives, Customer Success, and Solutions Engineering to align on business outcomes, identify growth paths, and ensure seamless contract execution
Accurately build and manage renewal quotes in HubSpot and support channel fulfillment where needed
Forecast renewals with rigor and accuracy, escalating at-risk accounts early and proposing mitigation plans
Track and optimize KPIs like retention rate, renewal velocity, and time-to-close
Ensure all renewal-related data and activities are captured in HubSpot and internal systems for reporting and handoff
Surface insights and advocate for improvements to process, packaging, and pricing based on customer feedback
Contribute to a customer-first renewal strategy that balances commercial discipline with a world-class experience

Own the renewal and expansion motion for a defined book of business, ensuring strong retention and growth outcomes
Serve as the commercial leader for your portfolio, partnering closely with Customer Success to drive adoption, value realization, and long-term customer health
Lead all renewal cycles end-to-end, including: Renewal strategy and timeline, Stakeholder mapping and multi-threading, Commercial negotiation and execution and Procurement and legal coordination.
Identify and drive expansion opportunities across product modules, additional teams, geographies, or use cases
Build and maintain accurate account plans: Document customer goals, success criteria, risks, and renewal paths; Track next steps, owners, and buying process in Salesforce
Maintain a proactive customer engagement cadence
Partner with internal teams (Customer Success, Sales Product, and Leadership) to ensure a seamless customer experience
Forecast renewals and expansion revenue accurately each quarter against plan/budget
Contribute to win/loss and churn analyses and communicate insights to leadership and cross-functional stakeholders
Be the voice of the customer by bringing insights and product ideas back to the team
Support customer advocacy efforts such as case studies, referrals, event participation, and peer networking

Were excited to announce the search for a Automation Distributors Renewal Manager for the EEMEA Market!
Embark on a rewarding journey as a Automation Distributors Renewal Manager with our company Software Technologies, a global cybersecurity leader consistently nominated for the Forbes Best Employers list for the past five years. Take ownership of the entire renewal process, ensuring high retention rates, and collaborate seamlessly with cross-functional teams to guarantee customer satisfaction.
If you are passionate about fostering client relationships, thrive in a dynamic environment, and aspire to contribute to the success of a worldwide industry leader, our company is the ideal place for you.
Let's work together to shape the future of cybersecurity.
Key Responsibilities
Directly manage Renewals for assigned set of Distributors. Disti renewal bookings and attainment against the joint goals will be a key measurement of success.
Jointly develop and implement plans to scale renewal automation with the goal of increasing on time renewal rate and positioning up/ cross sell.
Collaborate with Distributor managers, Renewal Managers and Sales
Maintain accurate metric tracking and reporting based on Revenue Forecast and Pipeline goals.
Work closely with distributors to ensure they can quote upcoming renewals accurately and proactively, ensure they have accurate information regarding upcoming renewals 120 days in advance.
Train distributor teams on renewal best practices, how to upsell and any keep them informed of any product changes that impact renewals
Collaborate with distributors to craft upsell motions tied to better security coverage
Monitor customer usage, adoption, and renewal risk signals from telemetry or distributor feedback - (Distributors are asking for telemetry data - not sure how we do this)
Provide feedback to product teams, sales ops and global disty team on recurring renewal blockers to continue to improve efficiency
Act as the primary point of contact for all renewal-related inquiries.

Required Account Manager - TLV
About the Role
As an Account Manager, youll be a key growth driver-responsible for managing and expanding a portfolio of high-potential customers. Youll deepen relationships across accounts, becoming a trusted advisor who understands each customers unique goals and aligns our value to their business outcomes. This is more than a sales role: its a strategic, consultative position where youll shape the future of Account Management.
Youll collaborate cross-functionally with Sales, Customer Success, Product, and Support to champion your accounts internally and externally. In a fast-paced, global environment, youll also help define and scale the tools, processes, and best practices that fuel our long-term growth.
Responsibilities
Manage a portfolio of enterprise and managed accounts, building strong, multi-level relationships
Act as a trusted advisor by aligning our value to customer goals and business needs
Identify and execute on growth opportunities through upsell and cross-sell (e.g. Autopilot, Copilot)
Lead QBRs and strategic planning to drive customer alignment and retention
Collaborate cross-functionally to share insights and influence product and customer strategy
Monitor account health, proactively mitigating risk and driving satisfaction
Help build scalable processes and playbooks to support revenue growth

Were excited to announce the search for a Renewal Sales Account Manager!
Embark on a rewarding journey as a Renewals Account Manager with our company Software Technologies, a global cybersecurity leader consistently nominated for the Forbes Best Employers list for the past five years. Take ownership of the entire renewal process, ensuring high retention rates, and collaborate seamlessly with cross-functional teams to guarantee customer satisfaction.
If you are passionate about fostering client relationships, thrive in a dynamic environment, and aspire to contribute to the success of a worldwide industry leader, our company is the ideal place for you.
Let's work together to shape the future of cybersecurity.
Key Responsibilities
Conduct thorough Account Reviews with customers to ensure satisfaction is achieved before the renewal date.
Proactively identify customer issues and collaborate with wider our company teams, Distributors, and Channel partners to mitigate risks.
Qualify and validate the SFDC renewal pipeline for accuracy and completeness.
Develop customer quotes efficiently within the Renewal Quoting tool.
Ensure accurate forecasting using Clari.
Meet designated bookings quota and retention rate targets.
Maintain an up-to-date knowledge of our company solutions and their competitive positioning.

Were excited to announce the search for a Renewal Sales Account Manager for the French market!
Embark on a rewarding journey as a Renewals Account Manager with our company Software Technologies, a global cybersecurity leader consistently nominated for the Forbes Best Employers list for the past five years. Take ownership of the entire renewal process, ensuring high retention rates, and collaborate seamlessly with cross-functional teams to guarantee customer satisfaction.
If you are passionate about fostering client relationships, thrive in a dynamic environment, and aspire to contribute to the success of a worldwide industry leader, our company is the ideal place for you.
Let's work together to shape the future of cybersecurity.
This is a Monday to Friday role
Key Responsibilities
Conduct thorough Account Reviews with customers to ensure satisfaction is achieved before the renewal date.
Proactively identify customer issues and collaborate with wider our companyteams, Distributors, and Channel partners to mitigate risks.
Qualify and validate the SFDC renewal pipeline for accuracy and completeness.
Develop customer quotes efficiently within the Renewal Quoting tool.
Ensure accurate forecasting using Clari.
Meet designated bookings quota and retention rate targets.
Maintain an up-to-date knowledge of our company solutions and their competitive positioning.

Were excited to announce the search for a Renewal Sales Account Manager for the Italian market!
Embark on a rewarding journey as a Renewals Account Manager with our company Software Technologies, a global cybersecurity leader consistently nominated for the Forbes Best Employers list for the past five years. Take ownership of the entire renewal process, ensuring high retention rates, and collaborate seamlessly with cross-functional teams to guarantee customer satisfaction.
If you are passionate about fostering client relationships, thrive in a dynamic environment, and aspire to contribute to the success of a worldwide industry leader, we are the ideal place for you.
Let's work together to shape the future of cybersecurity.
This is a Monday to Friday Role
Key Responsibilities
Conduct thorough Account Reviews with customers to ensure satisfaction is achieved before the renewal date.
Proactively identify customer issues and collaborate with wider our company teams, Distributors, and Channel partners to mitigate risks.
Qualify and validate the SFDC renewal pipeline for accuracy and completeness.
Develop customer quotes efficiently within the Renewal Quoting tool.
Ensure accurate forecasting using Clari.
Meet designated bookings quota and retention rate targets.
Maintain an up-to-date knowledge of our company solutions and their competitive positioning.

Were excited to announce the search for a Renewal Sales Account Manager for the UK and Ireland market!
Embark on a rewarding journey as a Renewals Account Manager with our company Software Technologies, a global cybersecurity leader consistently nominated for the Forbes Best Employers list for the past five years. Take ownership of the entire renewal process, ensuring high retention rates, and collaborate seamlessly with cross-functional teams to guarantee customer satisfaction.
If you are passionate about fostering client relationships, thrive in a dynamic environment, and aspire to contribute to the success of a worldwide industry leader, our company is the ideal place for you.
Let's work together to shape the future of cybersecurity.
Key Responsibilities
Conduct thorough Account Reviews with the Major Account manager to ensure satisfaction is achieved before the renewal date
Proactively identify customer issues and collaborate with wider our company teams, Distributors, and Channel partners to mitigate risks.
Qualify and validate the Saleforce renewal pipeline for accuracy and completeness.
Develop customer quotes efficiently within the Renewal Quoting tool.
Ensure accurate forecasting using Clari.
Meet designated bookings quota and retention rate targets.
Maintain an up-to-date knowledge of our company solutions and their competitive positioning.

Were excited to announce the search for a Renewal Sales Account Manager for the Belgium and Luxembourg market!
Embark on a rewarding journey as a Renewals Account Manager with our company Software Technologies, a global cybersecurity leader consistently nominated for the Forbes Best Employers list for the past five years. Take ownership of the entire renewal process, ensuring high retention rates, and collaborate seamlessly with cross-functional teams to guarantee customer satisfaction.
If you are passionate about fostering client relationships, thrive in a dynamic environment, and aspire to contribute to the success of a worldwide industry leader, our company is the ideal place for you.
Let's work together to shape the future of cybersecurity.
Key Responsibilities
Conduct thorough Account Reviews with the Major Account Manager and with customers to ensure satisfaction is achieved before the renewal date.
Proactively identify customer issues and collaborate with wider company teams, Distributors, and Channel partners to mitigate risks.
Qualify and validate the SFDC renewal pipeline for accuracy and completeness.
Develop customer quotes efficiently within the Renewal Quoting tool.
Ensure accurate forecasting using Clari.
Meet designated bookings quota and retention rate targets.
Maintain an up-to-date knowledge of our company solutions and their competitive positioning.

Were excited to announce the search for a Renewal Sales Account Manager
Embark on a rewarding journey as a Renewals Account Manager with our company Software Technologies, a global cybersecurity leader consistently nominated for the Forbes Best Employers list for the past five years. Take ownership of the entire renewal process, ensuring high retention rates, and collaborate seamlessly with cross-functional teams to guarantee customer satisfaction.
If you are passionate about fostering client relationships, thrive in a dynamic environment, and aspire to contribute to the success of a worldwide industry leader, our company is the ideal place for you.
Let's work together to shape the future of cybersecurity.
Key Responsibilities
Conduct thorough Account Reviews with customers to ensure satisfaction is achieved before the renewal date.
Proactively identify customer issues and collaborate with wider our company teams, Distributors, and Channel partners to mitigate risks.
Qualify and validate the SFDC renewal pipeline for accuracy and completeness.
Develop customer quotes efficiently within the Renewal Quoting tool.
Ensure accurate forecasting using Clari.
Meet designated bookings quota and retention rate targets.
Maintain an up-to-date knowledge of our company solutions and their competitive positioning.