Were growing rapidly, and seeking a highly motivated Senior Product Content Writer to advance our UX writing, documentation architecture, strategy, and design. If you have a passion for writing and you're excited to have an impact on a platform used by some of the biggest names in tech, we want to meet you! This is an opportunity to join a team thats defining its content strategy, with a vision towards creating a model that becomes the industry standard. Youll be working for an amazing offering in a growing market and working with a team of experienced product managers, engineers, and designers.
Your day-to-day will include:
Owning and managing all the content needs for your product pillar
Working with product managers, engineers, and designers to create concise, clear, and helpful microcopy
Providing UX/UI content and feedback in the product areas you are responsible for
Supporting the documentation of Help Center articles
Creating user assistance for Gongs features, including product tours and sidebar content
Helping to define and maintain the Content Team Style Guide, design system, and other team assets
Monitoring and responding to internal and external feedback channels to address customer needs and define content priorities
Staying up-to-date with market trends and finding new ways to showcase content that fits our global audience
Requirements: Have 5+ years of experience in writing microcopy and Help Center content
Write in mother-tongue English
Can step into the shoes of our various customers personas, modify the tone and voice of your writing to match the customer and use case, and create content thats meaningful for them
Require a minimum of management handholding and are able to manage and prioritize your tasks with input from outside stakeholders
Are positive, naturally motivated, and energetic
Are a quick learner and natural researcher
Work well in a team while maintaining your independence
Enjoy a fast-paced environment and can easily multitask, prioritize on the fly, and manage your time efficiently
This position is open to all candidates.