דרושים » תוכנה » Technical Support Specialist - Base44

Were on the lookout for a Support Writer to join our growing Knowledge Experience team. This role blends technical writing, support insight, and proactive content strategy. Youll analyze support tickets and chatbot conversations to identify trends and documentation gaps, then create and improve content that reduces friction and helps customers succeed.
What Youll Be Doing?
Monitor and analyze support tickets and chatbot conversations to spot trends, recurring questions, and areas where self-service documentation can help.
Translate these insights into clear, user-focused articles, FAQs, and troubleshooting guides that anticipate and solve problems.
Collaborate closely with Support, Product, Engineering, and Field Engineering teams to ensure accuracy and consistency across all content.
Continuously refine documentation to improve searchability, readability, and user experience, ensuring customers find answers fast.
Manage updates and revisions for existing documentation while maintaining consistency and quality across all content.
Track the impact of new and updated content (e.g., reduction in ticket volume, improved chatbot accuracy) and adjust strategy accordingly.

Were on the lookout for a talented Senior Technical Writer to join our fast-growing company and dynamic Knowledge Experience team. You'll play a key role in creating and maintaining the documentation and learning resources that empower our customers. If you're an experienced technical writer with a passion for technology, curiosity, and a fun, team-oriented attitude, we want to hear from you!
What Youll Be Doing:
Become a key player on our one-of-a-kind team, where we come together to make magic happen!
Take ownership of the documentation process, from initial design to final release.
Work closely with product management, engineering, and field engineering teams to gain a deep understanding of the product and customer needs, ensuring the creation of documentation that is accurate, comprehensive, and user-friendly.
Manage updates and revisions for existing documentation, including release notes and user guides.
Maintain consistency and quality across all product documentation.
Prioritize the documentation pipeline by balancing urgent issues with long-term projects, while efficiently managing escalated documentation requests.

Were looking for a Technical Writer to join our Product team and help spread the power of our company. As our product continues to grow and evolve rapidly, youll have the opportunity to contribute to a wide range of documentation projects, both large and small. If you believe in the power of clear communication, have a sharp eye for detail, and want to be part of a strong, can-do team, wed love to have you with us!
WHAT YOULL DO
Collaborate closely with Product Managers to ensure that all documentation remains accurate and consistent with the products features and design.
Proactively maintain the employee-facing internal knowledge base by collaborating with fellow technical writers along with stakeholders from a wide variety of other teams, including Product, Customer Success, Product Marketing, Sales, and more.
Validate and maintain customer-facing troubleshooting guides by coordinating with Developers, Experts, and Technical Writers.