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Were on the lookout for a talented Senior Technical Writer to join our fast-growing company and dynamic Knowledge Experience team. You'll play a key role in creating and maintaining the documentation and learning resources that empower our customers. If you're an experienced technical writer with a passion for technology, curiosity, and a fun, team-oriented attitude, we want to hear from you!
What Youll Be Doing:
Become a key player on our one-of-a-kind team, where we come together to make magic happen!
Take ownership of the documentation process, from initial design to final release.
Work closely with product management, engineering, and field engineering teams to gain a deep understanding of the product and customer needs, ensuring the creation of documentation that is accurate, comprehensive, and user-friendly.
Manage updates and revisions for existing documentation, including release notes and user guides.
Maintain consistency and quality across all product documentation.
Prioritize the documentation pipeline by balancing urgent issues with long-term projects, while efficiently managing escalated documentation requests.

we are looking for a Technical Writer to join our growing team!
This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence.
"our company's data management vision is the future of the market."- Forbes
we are the data platform company for the AI era. We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets and make them available for real-time data analysis and AI training and inference. Designed from the ground up to make AI simple to deploy and manage, our company takes the cost and complexity out of deploying enterprise and AI infrastructure across data center, edge, and cloud.
Our success has been built through intense innovation, a customer-first mentality and a team of fearless company ronauts who leverage their skills & experiences to make real market impact. This is an opportunity to be a key contributor at a pivotal time in our companys growth and at a pivotal point in computing history.
Main Responsibilities
Researching, developing, writing, reviewing and updating product documentation such as User Guides, Installation Guides, API Guides, Release Notes,
Online Helps, etc.
Ensuring the technical accuracy, quality, clarity and completeness of the documentation set for a product release, as part of a team.
Working independently, yet collaboratively and flexibly, as a team player on dynamic, challenging projects with team members located on-site and in
distributed global locations.

Were on the lookout for a Support Writer to join our growing Knowledge Experience team. This role blends technical writing, support insight, and proactive content strategy. Youll analyze support tickets and chatbot conversations to identify trends and documentation gaps, then create and improve content that reduces friction and helps customers succeed.
What Youll Be Doing?
Monitor and analyze support tickets and chatbot conversations to spot trends, recurring questions, and areas where self-service documentation can help.
Translate these insights into clear, user-focused articles, FAQs, and troubleshooting guides that anticipate and solve problems.
Collaborate closely with Support, Product, Engineering, and Field Engineering teams to ensure accuracy and consistency across all content.
Continuously refine documentation to improve searchability, readability, and user experience, ensuring customers find answers fast.
Manage updates and revisions for existing documentation while maintaining consistency and quality across all content.
Track the impact of new and updated content (e.g., reduction in ticket volume, improved chatbot accuracy) and adjust strategy accordingly.