The Delivery department combines intelligence, data, and technology experts to provide unique solutions to big tech clients in a wide range of abuse areas and online harms. The Operations Manager's role is to improve the efficiency, operational agility, order, coordination, and innovation of the Delivery teams. Every second saved, every process refined, and every automated workflow directly impacts Delivery's growth. This role requires a can-do approach, a mix of logic and creativity, excellent interpersonal skills, and the ability to "connect the dots" between technology, people, and processes. Roles and Responsibilities
* Work with stakeholders to capture clients Delivery requirements and translate them into well-executed business processes, including technical designs, scope, cost, schedule, and resources.
* Streamline internal & external workflows using AI and automation tools.
* Support the procurement and optimisation of Deliverys vendors and tools.
* Track and oversee budget spending.
* Develop & maintain dashboards to support decision making.
* Improve collaboration, communication, and knowledge sharing between teams and drive the adoption of best practices.
* Conduct profitability analysis.
* Act as the team leads right hand and a go-to person for ad-hoc projects.
About us:
We are the leading provider of security and safety solutions for online experiences, safeguarding more than 3 billion users, top foundation models, and the worlds largest enterprises and tech platforms every day. As a trusted ally to major technology firms and Fortune 500 brands that build user-generated and GenAI products, we empower security, AI, and policy teams with low-latency Real-Time Guardrails and a continuous Red Teaming program that pressure-tests systems with adversarial prompts and emerging threat techniques. Powered by deep threat intelligence, unmatched harmful-content detection, and coverage of 117+ languages, we enable organizations to deliver engaging and trustworthy experiences at global scale while operating safely and responsibly across all threat landscapes.
Hybrid:
Yes
Requirements: Required Skills and Competencies
* Display accountability, autonomy, ownership, self-management and self-prioritization abilities.
* Quick learner of new technologies and practice areas.
* Resilient, capable of adapting to changes on the fly and making sensible, responsible decisions.
* Tech-savvy and an AI enthusiast.
* Problem-solver with a proactive approach.
* Organized and detail-oriented.
* An extraordinary communicator, capable of working with everyone, including technical and non-technical individuals.
* Familiarity with Google workspace & apps (Sheets, Docs, Slides, Drive),
* Familiarity with LLMs (ChatGPT, claude etc.) and Gen AI tools (NotebookLM, etc).
* 2Y+ experience with workflow automation tools (make.com, Zapier).
* Excellent spoken and written English.
Preferred (but not mandatory) Experience:
* Certificate in project management or two years of experience or two years of experience in project management.
* Expert with workflow automation tools (make.com, Zapier) and Gen AI tools (ChatGPT, Gemini, NotebookLM, etc).
* Familiarity with BI tools, preferably Google data Studio.
* Familiarity with Python.
This position is open to all candidates.