דרושים » שירות לקוחות » Shift Manager (Customer Support)

were looking for a passionate, strategic thinker with a strong background in eCommerce and customer service to lead our global customer services team. This is an exciting opportunity for a dynamic leader to shape the future of our customer service operations and drive world-class support for our international retail partners and merchants.
If youre ready to inspire, innovate, and make a impact, this is your opportunity.
Key Responsibilities :
Provide strategic leadership to service teams across the US, EMEA, and APAC.
Align teams around shared goals, procedures, and workflows, fostering operational consistency and excellence.
Track, analyze, and optimize team performance using KPIs and productivity metrics.
Lead high-level discussions with senior eCommerce stakeholders at partner retailers to define needs and deliver effective solutions.
Oversee the onboarding process for new merchants, ensuring a seamless and efficient transition.
Evaluate industry trends and internal data to inform decision-making and identify areas for continuous improvement.
Collaborate cross-functionally to streamline internal processes and enhance the customer experience.
Define and execute strategies to improve service levels and operational efficiency.

Were looking for a mature, responsible, and independent team member someone whos proactive, driven by purpose, and doesnt wait for instructions but takes initiative to improve and move things forward.
Join us on a challenging and rewarding journey, alongside top-tier professionals and a culture that blends excellence with enjoyment.
Role Overview:
Lead customer-facing operational processes and data management by building a precise, scalable, and efficient infrastructure that supports business growth and delivers clear value to our customers.
Responsibilities:
Manage a dedicated team in day-to-day management and leadership
Define clear operational goals and KPIs for the team
Continuously monitor and drive performance improvements
Establish and enforce professional standards, provide hands-on training and guidance
Own all aspects of data operations (local & offshore)
Ensure process consistency and standardization across the board
Drive continuous improvement in workflows and reduce operational errors
Design and maintain fast, clear, and efficient data flows
Customer Onboarding Ownership:
Plan and lead a value-driven, efficient onboarding process
Define what, when, and how data is integrated for each new customer
Ensure onboarding foundations support future account expansion
Measure, improve, and align with business goals
Data & Performance Analytics:
Monitor performance trends across teams and processes
Own the teams delivery against business and operational KPIs (quality, accuracy, speed)
Drive cost reduction, operational effectiveness, and customer value
Success Metrics:
Error rate and data accuracy
SLA / turnaround time per customer or file
Quality and consistency of onboarding process
Performance of the offshore team in the Philippines
Continuous quarterly performance improvement

Were looking for a Support Lead Manager who thinks bigger than tickets. Youll own our customer support engine, transforming short-term fixes into long-term solutions. Youll lead a global team of Support Engineers, tackle escalations with precision, and partner with Product, Engineering, and Operations to build systems that scale.
What Youll Actually Be Doing:
Lead & mentor a global team of Support Engineers (US and Israel), ensuring high-quality, consistent service
Take ownership of escalated issues, drive timely resolution, and implement long-term solutions
Spot recurring support patterns and partner with Product/Engineering to eliminate them
Create internal tools, maintain a comprehensive knowledge base, and develop reliable playbooks
Ensure clear documentation and standardized playbooks for consistent support practices
Monitor support metrics and implement strategies to meet SLAs and customer satisfaction goals
Oversee 24/7 support coverage and maintain readiness during high-priority incidents
Work with contact-center partners to elevate service levels
Lead or contribute to training, onboarding, and continuous development of team members

We are seeking an experienced Account Management Director to lead and optimize our Account Management team.
The Account Management Director is a leadership position that involves spearheading the AM teams efforts to maximize customer retention, revenue growth, and overall account health. You will be responsible for developing strategies to ensure customer satisfaction, retention and expansion while fostering a positive corporate culture, and driving continuous improvement in customer engagement.
The ideal candidate will possess a track record of exceeding expansion and retention targets within a fast-paced startup or SaaS company.
As the Account Management Director, you will develop and implement strategies, foster a culture of continuous improvement, and collaborate cross-functionally to enhance customer engagement and satisfaction.
Responsibilities
Leading the Account Management Team Leads with a focus on customer success and growth
Developing and implementing customer retention and expansion strategies
Identifying key customer experience indicators and trends
Driving continuous improvement in customer engagement and lifecycle
Manage, mentor, and inspire your regional Account Management Team Leads to achieve their goals and consistently excel.
Collaborate with internal teams, including Legal, Operations, Product, Payments, and Finance, to provide seamless support for your team.
Exhibit strategic thinking, superior presentation skills, and effective communication.
Work with the team to build and maintain strong client relationships by understanding their unique needs, managing overall partnerships, and addressing escalations with internal teams to ensure SLAs are met.
Drive revenue growth by identifying upselling and cross-selling opportunities within regions Book of Business.
Collaborate with the VP of Customer Success and stakeholders to support RFPs and RFIs, contributing to the development of compelling proposals that showcase the companys value proposition and participating in RFP interviews with the Sales team.
Strive for your team to achieve KPIs as defined by the organization, continuously monitoring progress and taking corrective actions as needed.
Optimize client interactions and sales strategies by utilizing playbooks and processes, providing valuable feedback and suggestions for process improvements based on real-world client experiences.

We are looking for a Partnership Success Manager to join our Operations team.
Key Responsibilities:
Partner Relationship & Account Management
Act as the main point of contact for our partners (In-Country Team - ICTs)
Build strong, long-lasting relationships through regular meetings, reviews, and strategic planning
Drive partner engagement, satisfaction, and performance
Manage escalations with a proactive and solutions-oriented approach
Ensure partner alignment with business goals, SLAs, and performance standards
Project & Operational Excellence
Lead and coordinate strategic client cycles, onboarding, and transition plans
Monitor and support high-risk clients and complex implementations
Optimize communication flows and operational processes between partners and internal teams (Finance, Legal, Service Delivery, Account Management, etc.)
Commercial & Strategic Oversight
Oversee commercial aspects including service scope documentation and pricing alignment
Contribute to strategic growth by identifying opportunities to expand and strengthen the partner network
Data & Knowledge Management
Maintain accurate partner data in Salesforce, generate reports and insights
Develop and maintain a centralized knowledge base to reduce dependency on ICTs and internal teams
Promote knowledge sharing and process consistency across regions and projects
Performance & Process Optimization
Evaluate partner performance regularly and implement continuous improvement plans
Establish and maintain clear operational guidelines and best practices
Actively manage workflows, SLAs, and service delivery standards.

a rapidly growing private global B2B fintech company on a mission to reshape the way businesses transact. Our tech-based solution makes purchasing fast and easy for enterprise buyers. Recognized in the ProcureTech 100 for Procurement Innovation, our SaaS Platform and accompanying services completely transform the buying experience for large companies around the globe. Buyers enjoy the simplicity of for their purchases, vendors get paid faster, and procurement teams love the increased control they gain over purchases Everyone wins!

We serve companies in the Global 2,000 and our existing clients include some of the worlds biggest corporations. Weve raised over $85M from leading investors including Goldman Sachs, JP Morgan, American Express, Altos, Craft, and NFX. Available in almost 50 countries, is expanding our already robust footprint and is looking for ambitious, fun people to join us on our mission to revolutionize the way businesses engage and pay their suppliers.

The Role
The Customer Delivery Manager is responsible for coordinating the launch activities of new clients, as well as with existing clients for new countries, categories or applications. They will work closely with the account leads and R&D to provide overall project management during the launch period, from green light through Go Live. The Customer Delivery Manager will be responsible for working with the client teams on communicating and gathering all materials, aligning decisions on configuration and documentation required to take a client live.
This position will report to the Customer Delivery Team Lead.

Responsibilities
Coordinate the launch of clients, including project management, technical coordination, training & communications plans
Identify, set up, and hold meetings with various internal and external teams to progress the project
Oversee and address any support and/or technical issues associated with clients during this period
Identify product enhancements, improvements, or expansions to meet the needs of Candex customers and create value for the organization and our clients prior to launch
Responsible for assembling documentation for each client relevant to training, systems, information, settings, configurations, contacts, etc.
Responsible for communication around timelines, project management & action items
Understanding of the companys products inside and out is essential
Capable of working hours Monday-Friday 11am-8pm with flexibility (Friday can end early)

We are looking for a CS solution architect team manager.
Job Responsibilities:
Team Leadership and Development:
Lead, mentor, and empower the EMEA CS Solution Architect team, fostering collaboration and professional growth.
Create clear career development pathways for team members, focusing on skill-building and leadership readiness.
Strategic Customer Consultation:
Guide the team in delivering high-value, strategic consultations to the Professional Services and Customer Success teams.
Oversee the creation of scalable frameworks and best practices to ensure consistent delivery excellence.
Product Impact and Insights:
Partner with Product, CXE, and CS leadership to amplify the Voice of the Customer (VoC) in roadmap planning.
Facilitate the teams role as solution engineers, providing cross-module and cross-platform expertise.
Operational Excellence:
Collaborate to establish and optimize internal processes.
Monitor team KPIs and SLAs, ensuring timely and effective resolution of consultations and escalations
Cross-Functional Collaboration:
Collaborate with multiple stakeholders such as: Product Enablement, CS Operation and Product to drive data-driven decision-making,
Act as the EMEA CS Solution Architect representative in global discussions, ensuring regional needs and insights are addressed.

We are looking for a Professional Services Engineer.
As a Solutions Engineer on the Professional Services team, you will work closely with clients to guide them through technical integration and ensure a successful deployment of the platform. This role is ideal for someone who thrives at the intersection of technology and client engagement, with a passion for digital assets and delivering impact.
Lead technical discovery sessions and provide best-practice guidance during integration planning.
Deliver solution design workshops, technical documentation, and hands-on implementation support.
Serve as a trusted advisor to clients, aligning technical strategy with business objectives.
Collaborate with product and engineering teams to shape platform capabilities based on client needs.
Stay ahead of industry trends and emerging technologies in crypto, Web3, and blockchain.
Ensure all solutions adhere to regulatory, security, and operational standards.

We are seeking a seasoned and strategic Global Director of Renewals to lead our team of Account Managers.
This role is instrumental in driving subscription renewals and uncovering upsell opportunities that contribute to the long-term success and growth of our customer base.
As a key member of our revenue leadership team, you will take full ownership of the global renewal lifecycle, ensuring our customers not only stay but expand their partnerships with us.
This position requires a results-driven leader who excels at building customer trust, collaborating cross-functionally, and fostering a culture of excellence and accountability.
Location: Giv'atayim (Hybrid - 2x a week in the office)
Responsibilities:
Manage the Account Managers team
Ownership of the subscription renewal process with existing customers.
Meet and exceed renewal ratio targets.
Identify upsell opportunities and maximize the customers' lifetime value.
Developing strong relationships with customers, connecting with key business executives and stakeholders.
Work closely with Customer support, Engineering, Product & Customer Success teams to ensure customer success.
Responding to customers requests for information about proposals and quotes.
Develop business and technical proficiency with all solutions.
Monitor customer satisfaction across service lines.