דרושים » הנדסה » Technical Support Engineer

We are looking for a Solution & Support Engineer to join our global AI startup and help deliver technical excellence across customer onboarding, implementation, and ongoing support. This is a hands-on, customer-facing role that combines solution engineering and technical support and is perfect for someone who is technically Hands-On, has innovation mindset and a passion for working directly with Enterprise Clients.

Youll work closely with cross-functional teamsincluding Product, R&D, and Customer Successto help implement our AI-powered SaaS solution, and ensure customer success across our global client base.

Responsibilities
Assist in onboarding and implementing aiOlas SDK for global clients
Participate in proof-of-concept (POC) processes, demos, and client training sessions
Translate customer needs into technical requirements and collaborate with internal teams to tailor solutions
Support product configuration, voice workflow design, and usage optimization
Document use cases and contribute to knowledge sharing and process improvement
Provide first-line technical support for customer issues
Troubleshoot product-related incidents and assist with investigation and resolution
Coordinate with R&D and Product teams to escalate and resolve bugs or performance issues
Help build and maintain internal support documentation and monitoring tools

As a Tier 3 Support Engineer, you'll be in charge of diagnosing and investigating technical issues in the production environment, coordinating with product managers, senior developers and our customer success team.
You will be the bridge between the customer facing stakeholders and the R&D team, communicating issues and pushing high standards and meeting the company SLA.

RESPONSIBILITIES
Provide support to internal teams that manage customer relationships.
Investigate, diagnose, and communicate technical issues in a timely manner.
Collaborate with the R&D and Product teams to provide issue resolutions, workarounds and product improvement ideas.
Report bugs to the R&D and Product teams and prioritize.
Create reports for various use cases.
Participate in manual QA testing for new features as needed, based on team priorities and product release timeline.

Were seeking an exceptional Data Operator to join our account connections team. In this role you will collect and manage data, uncover insights, and support key operations in collaboration with a global team. This entry-level position doesn't require experience or degree! Unfortunately, it doesn't fit students. The role offers excellent growth opportunities with the guidance of experienced mentors and management.

RESPONSIBILITIES

Collecting, managing, and analyzing data.
Identifying trends and patterns within the data.
Collaborating with other teams in the department and the company
Identifying and reporting bugs and issues in processes.
SHIFT REQUIREMENTS

Morning shift: 9:00-18:00
Evening shift: 13:00-22:00 (once a week)
Friday shift: 9:00-15:30 (once every 3 weeks)
Night shift: every 3 weeks