דרושים » מחשבים ורשתות » NOC Team Lead

We're looking for an experienced Technical Support Team Lead to grow our support team responsible for one of our most critical platforms. This platform powers secure financial features used daily by millions of customers. Your team will handle escalations, investigate production issues, and work closely with engineering and product to keep systems running smoothly. You'll define support workflows, lead incident response, and dive deep into infrastructure to solve complex problems. This is a hands-on technical leadership role for someone who excels in high-ownership environments and knows how to balance immediate response with long-term improvements. What will you do?

Lead a team providing Tier 24 technical support for internal and platform-facing services.
Define support processes and escalation paths that allow the team to operate quickly and efficiently.
Collaborate with product, engineering, and support teams to troubleshoot and resolve incidents.
Act as the first point of contact during outagesevaluate impact, coordinate the response, and ensure fixes are completed.
Develop tools and dashboards to enhance visibility into system health and performance.
Review incoming issues, prioritize them, and ensure prompt responses.
Guide escalations to the right teams and provide support where needed.
Use automation and monitoring tools to detect and address issues before they affect customers.
Run post-incident reviews to improve incident detection and handling.
Help prepare systems and teams for new feature launches by setting the right monitoring and alerting.

We are looking for a Manager, Support located in Tel Aviv to become a key member of our global support leadership team. This role includes responsibility for the EMEA Testim Support organization, who are engaged in assisting customers and partners in technical issue identification and resolution. The support organization specializes in high-end, enterprise level support of customers or partners with advanced support needs.

The Manager, Support will oversee staff schedules for omnichannel coverage and individual as well as group training sessions. They will conduct quarterly 1:1 and team meetings to evaluate individual and team performance and will facilitate development of proficiency in both technical skills and general customer service skills.

Primary duties:
Deliver superior level service to end user customers and act as point-of-contact for escalated issues to ensure appropriate response and focus of support teams.
Participate regularly in strategic planning discussions to provide insightful ideas on process improvements and customer service delivery.
Conduct regular team meetings and performance discussions with support engineers.
Interact with regional and corporate management on matters between functional areas or customers and the company.
Track, monitor and report on department operations, and closely manage critical customer accounts to develop path to issue resolution.
Perform monitoring to ensure that support engineers are following the call priority flow and maintaining an available phone status, documenting the issues well, and following cases through to efficient and effective resolution.
Assign and manage projects based on new product releases, call related issues and/or training needs within the organization. Track projects and initiate documentation based on project successes.

we're on a mission to shape the future of the shipping industry through cutting-edge autonomous ship technology. Our solutions empower teams both on the ship and ashore to make informed decisions that dramatically enhance safety, reduce fuel consumption, improve navigation, and minimize environmental impact.

We integrate state-of-the-art technologies like computer vision and augmented reality, ensuring that we create solutions that improve operational efficiency and promote safer, greener shipping practices. we are committed to making a positive difference for both the environment and the people who rely on safe, efficient shipping practices. Join us as we work towards a safer, greener future for the maritime industry.

In this role, you will be responsible for strategic leadership and management oversight of the professional services organization to support business goals. Reporting to the COO, this is a high-visibility role that provides the development of the overall professional services plan and setting the strategic direction, and performance standards. You will develop, and manage all strategic service offerings and outcomes to drive and support the end-to-end customer experience.

Key Responsibilities
Develop and execute a scalable strategy for Support and NOC operations, ensuring a proactive, customer-first approach.
Lead and mentor high-performing group of support engineers, NOC specialists, and operational staff, fostering a culture of accountability, collaboration, and innovation.
Oversee real-time monitoring, incident management, troubleshooting, and resolution to minimize downtime and maximize system performance.
Implement and refine SLAs, KPIs, and operational processes to drive service excellence and continuous improvement.
Establish escalation protocols and ensure rapid response times to critical incidents, partnering with Engineering and Product teams to drive root cause analysis and long-term solutions.
Develop customer support workflows, self-service tools, and knowledge bases to improve customer experience and reduce resolution times.
Collaborate closely with Product, Sales, and Customer Success teams to align support initiatives with business objectives and customer needs.
Leverage data-driven insights to optimize service delivery, enhance automation, and improve operational efficiency.
Provide regular performance reports and strategic recommendations to senior leadership.

We're looking for an experienced and ambitious manager to join our growing team. As a Delivery Management Lead, youll manage a team of Delivery Managers, responsible to drive and operate both the planning and execution of our unique, high quality projects. Youll work closely with R&D, product managers and other key stakeholders to help optimize the delivery pipeline and ensure on-time and high quality deliverables.

Responsibilities:
Manage a team of delivery managers, responsible for leading technical delivery processes and for managing complex projects in a large, diverse, R&D unit.
Work directly with R&D, Product Management and other stakeholders in an extremely dynamic, fast-paced environment.
Lead the long-term strategic planning of roadmap across the unit, ensuring alignment with business goals.
Lead the entire development lifecycle, from requirements gathering to planning, development, testing and deployment, to ensure successful execution and delivery of new products and features.
Measure and evaluate the operational efficiency and effectiveness of our work processes.
Introduce improvements to the development process, provide tools, flows, and actions to improve efficiency, effectiveness and quality.
Apply effective communication and synchronization across the organization.

We're looking for an experienced and ambitious Delivery Manager to join our growing team. As a Delivery Manager, youll drive and operate both the planning and execution of our unique, high quality projects. Youll work closely with R&D, product managers and other key stakeholders to help optimize the delivery pipeline and ensure on-time and high quality deliverables.

Responsibilities:
Work directly with R&D, Product Management and other stakeholders in a dynamic, fast-paced environment.
Lead the entire development lifecycle, from requirements gathering to planning, development, testing and deployment, to ensure successful execution and delivery of new products and features.
Address and mitigate challenges faced during the development process.
Lead the long-term planning of roadmap, ensuring alignment with business goals.
Measure and evaluate the operational efficiency and effectiveness of our work processes.
Introduce improvements to the development process, provide tools, flows, and actions to improve efficiency, effectiveness and quality.
Apply effective communication and synchronization across the organization.

As the Algo Developer Team Lead, you will be responsible for leading the development of our core routing engine and overseeing its evolution. Youll work closely with cross-functional teams to design, implement, and refine algorithms that solve complex optimization problems, ensuring that our engine performs at scale and continues to meet the dynamic needs of our users.

You will be part of a highly talented and motivated development team responsible for our Routing real-time systems. This role involves leading a team of skilled engineers, ensuring the delivery of high-quality navigation solutions at scale, and contributing to the continuous improvement of our development processes.

What Youll Do:
Lead and manage a team of Backend engineers, overseeing the development of both end-to-end services and core infrastructure components.
Work closely with Product & Algo teams to design and refine routing algorithms & continuously optimize algorithms to handle large-scale, real-time data efficiently.
Develop, own, and execute the team's roadmap, ensuring alignment with the company's strategic goals.
Oversee project objectives to enhance and support the overall product strategy.
Play a central role in managing, coaching, and fostering the growth of your engineering team.
Guide and mentor team members to ensure they deliver exceptional results by promoting best practices and addressing technical challenges on projects requiring advanced technical expertise.

We are looking for a Site Reliability Engineering (SRE) & Production Team Leader to join our Engineering team. Someone who has a passion for observability, monitoring, automation, and high-availability systems, and who has a desire to solve complex technological challenges with a proactive approach to continuous improvement.
We use an interesting and mixed technology stack: Kubernetes, Terraform, CI/CD pipelines, Datadog, Prometheus, and cloud-native architectures.
In this position, you will use your expertise in building and scaling SRE operations, and will design, implement, and operate a world-class reliability strategy.
About Us
we are a key player the network security field, striving to provide the leading SASE platform in the market. Our innovative approach, merging cloud and on-device protection, redefines how businesses connect in the era of cloud and remote work.
Key Responsibilities
Design, build, and manage our SRE framework to ensure observability, resilience, and high availability.
Develop and automate solutions for proactive monitoring, incident response, and performance optimization.
Improve and maintain our alerting and monitoring stack, leveraging tools like Datadog, Prometheus, and Grafana.
Lead post-mortem analysis and implement continuous improvement initiatives.
Collaborate with DevOps, Engineering, and Product teams to ensure smooth and efficient delivery of reliable services.

We are seeking a skilled Field Engineer to deploy our product for customers, both on-premises and as single-tenant SaaS offerings. The successful candidate will be responsible for customer deployments, version management, upgrades, and documentation while providing exceptional technical support.
Responsibilities:
Deploy and configure our product on customer premises and manage single-tenant SaaS offerings
Lead installation, configuration, and upgrade processes for customer environments
Create and maintain comprehensive deployment documentation
Manage version control and ensure smooth upgrade paths
Troubleshoot deployment issues and provide technical solutions
Work with customer IT teams to navigate network configurations including proxies, firewalls, and IP routing
Configure and integrate SSO and authentication systems
Maintain regular communication with customers regarding deployment status and timelines

As our Web Services Customer Solutions Manager you will be responsible for helping to guide large and complex AWS customers along their multi-year journey to the cloud. In this new, highly visible position you will ensure that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer.

In the role, you will be a critical partner to our customers, leveraging your delivery experience with large scale engagements, transformations, and helping shepherd them through their stages of AWS adoption. Guiding the customer through the operational, educational and governance aspects of a successful AWS cloud journey.

You will interface with customer and our leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture and Professional Services), product/engineering teams, customer teams, and planning and supporting major workload migrations. You will translate strategic initiatives in the account plan into executable actions, working backwards from our customers key milestones. The execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go-live events and transitions are a few items owned by the CSM that are critical to the success of our customers cloud journey.

You are encouraged to think big, invent and take ownership on customer challenges. You will not only bring the best of AWS/ Amazon to our customers, you will proactively help solve the customers challenges through new ideas, tools and mechanisms.

Successful candidates will have a strong delivery and change management background, be detail oriented, have excellent problem-solving abilities, and be exemplary communicators both at the executive and project team level. You will be a peer leader, have the ability to gain stakeholder buy-in, negotiate and drive virtual teams. Your enterprise experience and operational excellence will influence the teams decisions, provide insight, and help drive secure and robust solutions.