דרושים » תוכנה » Field Service Engineer - Israel

searching for a Technical Support Engineer to join our Customer Support team. The Technical Support Engineer manages customer issues to ensure that they are resolved quickly and satisfactorily. He or she also works to mentor and lead others on the support team, to improve customer support processes, to maintain strong customer satisfaction, and to influence the product roadmap. As a member of a small and dynamic company, he or she also gets involved in other activities such as technical assistance to the Sales team, helping customers integrate OSPWAT products, helping to test and assess new products and product releases, and other special projects. We are looking for an energetic and motivated person who likes interacting with customers, tinkering with software, learning about new technologies, and doing what it takes, to contribute to quick growth.

What You Will Be Doing

Customer Issue Management:
Review and prioritize the queue of open tickets, ensuring timely resolution of each issue.
Track customer status for each ticket, including support level, previous interactions, and satisfaction level.
Investigate and research customer-reported issues, striving to recreate and resolve them promptly.
Collaborate with internal departments, such as Product Development, Finance, Legal, etc., as needed to address customer requests in a coordinated and efficient manner.
Provide responsive phone and chat support to address customer queries and concerns.
Documentation and Reporting:
Ensure comprehensive documentation of all customer interactions, updates, and resolutions in the ticketing system.
Maintain proper attributes and tags for tickets, facilitating efficient tracking and reporting.
Create and update customer-facing knowledge base articles to aid in issue resolution and self-help for customers.
Continuous Improvement.
Proactively enhance technical knowledge and proficiency in products.
Collaborate with cross-functional teams to contribute insights and feedback for product improvement.

Required Embedded Finance Solutions Manager
Description:
We are reinventing global workforce management with an end-to-end platform that offers global payroll, payments, and compliance in 160+ countries. As we expand our embedded finance capabilities, we're looking for a highly motivated, technically-savvy, and client-facing Embedded Finance Solutions Manager to join our team.
About the role:
As our Embedded Finance Solutions Manager, you will play a key role in enabling enterprise clients and partners to embed our global payments infrastructure into their own platforms, workflows, and applications. You will sit at the intersection of product, fintech infrastructure, customer success, and engineering ensuring clients get the most out of our payment APIs, wallets, and workflow automation tools.
Key Responsibilities:
Client Integration & Onboarding
Serve as the primary technical and product liaison for enterprise clients embedding our payment stack into their own platforms or apps.
Guide customers through integration options: APIs, SDKs, low-code/no-code connectors, or custom workflows.
Translate client requirements into tailored solution architectures and implementation plans.
Solution Design & Technical Consulting
Work closely with product and engineering to design scalable, secure, and compliant embedded finance solutions.
Evaluate client systems and recommend best-fit implementation paths that align with our capabilities and roadmap.
Project Leadership & Enablement
Lead onboarding, testing, and go-live phases in collaboration with implementation managers and technical account managers.
Develop reusable solution templates, integration guides, and best practices.
Internal Collaboration
Act as the voice of the customer to influence product development and prioritization.
Partner with sales and marketing to support pre-sales technical discovery and demo environments.
Thought Leadership
Help define our approach to Embedded Finance including use cases around contractor payments, vendor payouts, FX routing, and digital wallets.

We are looking for a IT - Field Services Engineer.
you will:
Support ongoing client incidents.
maintain Microsoft Windows-based network environment, smartphones, IP phones, and printers.
manage projects in IT and implement them.