דרושים » ייצור ותעשייה » Customer Services Project Manager

We are looking for a Customer Solution Engineer.
The Solutions Engineer role in the Customer org is a unique hybrid of engineering, consulting and customer-facing responsibilities. It requires an understanding of our clients marketing goals and tailoring solutions to achieve those goals.
The Solutions Engineer is responsible for advising on efficiently integrating products with our client's internal systems and 3rd parties systems. He/She will be responsible for interacting with clients partners, and internal teams including Customer Success, Data Science, Professional Services, Product and R&D to ensure that clients have the solutions needed to successfully work with the platform.
The ideal candidate is highly detail-oriented with a hands-on approach, tech-savvy, and organized. They possess excellent communication and customer-facing skills and have a passion for excellence, innovation, and success. They thrive on investigating and troubleshooting technical issues, using their problem-solving abilities to find solutions.
This is not a behind the scenes role. Once trained on the platform and tools, the Customer Solutions Engineer will quickly start working directly on client projects and collaborating with our cross-functional teams, leveraging the teams best practices.
Responsibilities:
Analyze current technologies used within the company to provide optimal solutions based on the client's needs
Propose and establish a framework for necessary contributions from various departments
Work closely with internal team (Product, R&D) to design the solution based on requirements
Account for possible project challenges on constraints including, risks, time, resources and scope
Work closely with project management teams to successfully monitor the progress of implementations
Provide detailed specifications for proposed solutions
Analyze, debug, troubleshoot and proactively drive forward solutions
Master products and technologies in the domain of data integration, real-time event streaming and cloud solutions
Be the technical focal point for the entire Customer Success org
Lead calls with clients to understand their technical and business needs
Work with partners to analyze, define, and own the tech integrations to serve multiple clients

our company's Business Applications department is seeking an experienced professional to elevate and innovate our Quote-to-Cash and financial applications environment. The ideal candidate will serve as an expert across the Salesforce & NetSuite domains while also leading and supporting solutions that connect quoting, billing, and finance operations. This is an exciting opportunity to be part of a dynamic Business Applications team and contribute to the advancement of our Quote-to-Cash processes, NetSuite capabilities, and billing platforms. If you are passionate about building cutting-edge solutions and optimizing cross-functional business processes, we encourage you to apply.
Responsibilities:
Lead and implement enhancements across the Quote-to-Cash lifecycle, including quoting, contracting, billing, invoicing, and revenue management.
Hands-on implementation and customization of NetSuite, including integrations with adjacent applications such as Salesforce, Dokka, Mesh, Zip, Hashavim, Tax tools, and others.
Customize and develop processes across workflows, including approval processes, to ensure system optimization and alignment with best practices.
Collaborate closely with Sales, Finance, and Customer Success teams to optimize workflows and system interactions.
Support and improve integrations between NetSuite, Salesforce (CPQ), and billing tools.
Offer ongoing support to finance and sales users, oversee the implementation of change requests, and take ownership of NetSuite releases and Quote-to-Cash project development.
Drive process improvements and automation initiatives to streamline quoting, order management, billing, and revenue operations.

we are leading a RADAR REVOLUTION, driving a zero-road-fatality reality by enabling truly safe driver-assist systems and paving the way for a fully autonomous-driving future. Our unparalleled 4D high-resolution imaging radar is disrupting the automotive industry by redefining whats possible. Join our team of technologists, radar specialists, and scientists to make zero road fatalities a reality for everyone.
As a Supply Chain Director at our company, you will be responsible for overseeing and managing all aspects of the supply chain process to ensure efficient and effective operations. You will collaborate with cross-functional teams to optimize inventory levels, improve supplier performance, and contribute to overall cost savings. This role requires a strong analytical mindset, exceptional communication skills, and the ability to drive continuous improvement initiatives.
Responsibilities
Develop and implement supply chain strategies and procedures to optimize efficiency and cost-effectiveness.
Collaborate with internal stakeholders to identify and resolve supply chain issues and ensure timely resolution.
Plan, monitor and manage inventory levels to meet customer demands and minimize carrying costs.
Evaluate and negotiate contracts with suppliers to achieve cost savings and improve supplier performance.
Implement and maintain effective supplier relationship management programs.
Continuously evaluate and improve supply chain processes to enhance efficiency and productivity.
Analyze data and provide insights to drive informed decision-making and improve supply chain performance.

Were looking for a Customer Success Manager, Commercially adept but with a technical curiosity in the Product and what it can do for our Customers, to help take digital adoption to the next level.
As a Customer Success Manager, youll be responsible for being a trusted advisor to a portfolio of around 10 Fortune 1000 customers, helping them achieve maximum value from the platform. You will understand your clients' digital adoption goals, and recommend technology solutions to help them get the most out of our product and meet/exceed their goals. You will report to the Manager of Customer Success.
* Working Days - Monday to Friday
What You'll Own:
Be the 'voice of the customer' and provide internal feedback to maximize customer value and retention.
Schedule and prepare Success Business Reviews for customers, with the top priority of increasing customer adoption and proving return on investment that leads to renewals/expansion.
Maintain an understanding of our product and roadmap, so you can guide customers to success and continue to promote adoption of the product.
Educate customers on the most relevant features of their specific requirements, be comfortable guiding customers through the platform, and showing them the Art of the possible.
Understand your customer's industry trends, challenges with digital adoption, and current and potential use cases for .
Establish and develop strategic, trusted advisor relationships at the highest relevant levels (Decision Makers, Champions, Economic Buyers) by guiding the customer on best practice usage of the platform to help manage risk and meet/exceed their goals.
Work with the internal Account team and Customer to develop a Success Plan outlining how addresses their immediate/future needs (including metrics for success).
Monitor customer health to reach out to customers before risks escalate and identify remediation options.
Partner with Account Team (Renewal Managers, Account Executives, Services, Technical Account Managers) to ensure that customers renew and expand.

Were looking for a Process Improvement Engineer to bring fresh thinking and strategic focus to our Supply Chain Operation team. In this key role, you'll lead efforts to uncover inefficiencies, streamline operations, and deliver meaningful improvements across the business. This opportunity will have a direct impact on how fast we can grow and scale our operations to meet customer demand. You will wear multiple hats and be required to learn and master multiple areas of the business to deliver measurable improvements in key metrics and business outcomes.
This is a great opportunity to be part of one of the fastest-growing AI infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence.
Responsibilities:
Create and maintain process documentation, including flowcharts, standard operating procedures, and training materials
Analyze existing business processes and identify areas for improvement and optimization
Lead idea generation for innovative design/process solutions to existing operational problems
Develop and implement process improvement strategies that align with organizational goals
Conduct regular process audits and performance measurements to ensure continuous improvement
Champion continuous improvement initiatives across all Operations functions (Manufacturing, Quality, Service Logistics, Quote to Cash, Planning, Supply Base, etc.) ensuring cross-functional engagement and end to end process alignment
Up to 15% regional and WW travel depending on location and business needs.

We are on the lookout for extraordinary people, who will be eager to learn, to be a part of a team and share our vision.
We are seeking a quality and experienced PMO to join our projects department to manage and track cross company projects.

What You'll Do:
The PMO supports the successful delivery of the projects:
Defining the work plan for all disciplines (Product, DEV, QA) using Gantt charts, tracking the work progress and report to the relevant stake holders.
Alerting the project managers on project risks
Measuring projects KPIs and reporting to all relevant stake holders
Generating various reports on Projects data according to company needs.
providing a real-time, comprehensive, and prioritized view of all projects
Supports the creation and improvement of processes, procedures, and tools

We are seeking a visionary Head of Customer Experience to architect and drive the scaling of our CX operations. You will be responsible for optimizing and driving the efficiency of our metrics and strategy to support rapid growth. With a deep understanding of customer behavior and how large-scale CX teams operate, youll guide us in delivering exceptional experiences at scale while championing the voice of the customer across the organization. This is a key role for someone ready to shape the future of CX.

Responsibilities:

Global Leadership & Team Growth:
Lead, mentor, and develop a high-performing global team of Customer Experience Specialists based in Tel Aviv and Richmond, Virginia.
Set clear goals, foster continuous improvement, and ensure alignment with company objectives.
Be a hands-on leader, guiding the team through complex customer scenarios.
Travel to Richmond offices up to 4x a year to strengthen relationships and ensure seamless team alignment.

Customer Experience Strategy:
Refine and elevate an omni-channel CX strategy that delivers seamless interactions across all touch points.
Optimize workflows to boost efficiency, meet SLAs and department goals.
Collaborate with cross-functional teams, primarily claims experience and product, to ensure a consistent and excellent end-to-end customer journey.

Expansion of Team Expertise and Responsibilities:
Pioneer the expansion of our team's expertise from insurance to comprehensive travel and financial assistance, empowering them to provide end-to-end support across evolving product lines.

Tech & Data-Driven Leadership:
Monitor and act on CX metrics to keep us as the highest-rated travel insurance in the U.S.
Leverage tech and data insights to enhance operations and scale effectively.
Partner with Product and Tech teams to drive innovations and constantly improve customer loyalty.

We are looking for a Customer Data Engineer.
As a Customer Data Engineer, you will be a part of a strong energetic, and fast-growing global team. You will be an integral part of clients' onboarding and ongoing data requests and projects. You will be working closely with internal PM and CSM teams as well as interacting directly with clients data teams across different business verticals. Your core responsibilities will involve playing an active role in collaborating with internal teams to construct tailored data transformations and manipulations while working with top-notch technology (Cloud tech etc.) The ideal candidate is an SQL whiz with a strong work ethic, robust analytical and technical capabilities, and highly effective time management skills. We are looking for a master multi-tasker who thrives in challenging, fast-paced environments, with agility and ease. 
The Customer Data Engineer is a position that brings with it an excellent opportunity to learn and grow within a rapidly expanding company on the cutting edge of Martech. 
Responsibilities:  
​Develop and support a wide range of data transformations and migrations 
Construct custom ETL processes: Design and implementation of data pipelines and data marts, access versatile data sources, and apply data quality measures 
Investigate data mismatches and apply solutions 
Work side by side and support the Customer Success teams in order to meet customer business needs. 
Interact with clients to understand business needs and collaborate on project scopes, planning, and execution. 

Job Description
Were hiring a Marketplace CSM whose mission is to be the team expert for Marketplace customers at our company. This role is responsible for the retention and expansion of our biggest Marketplace customers. You will report to the Director of Enterprise Customer Success and will be their trusted partner in defining the role strategy, tactics, and in implementing processes that scale.
Responsibilities:
Commercial responsibility for renewing and expanding our top-paying marketplace customers
Serve as the Marketplace subject matter expert for CS
Serve as the primary point of contact between clients and the company's team
Act as the primary interface between the Marketplace team, Product, Marketing, and Sales to ensure seamless collaboration
Build and maintain strong relationships with clients
Conduct ongoing quarterly Business Reviews
Lead value-driven conversations with your customers
Build client adoption metrics and best practices for the Marketplace
Proactively identify (growth) opportunities and optimization points for our companys clients
Demonstrate the continuous value of our companys solutions by keeping high retention rates
Lead online walk-throughs, webinars, consultations, and one-on-one demos for a full customer experience.

We're looking for an exceptional Customer Experience (CX) Team Lead to champion the success of our SMB customers at our company. This isn't just about service; it's about leading a dynamic, multidisciplinary squad (spanning commercial, technical, product, and operational expertise) with a singular mission: to significantly enhance the customer journey, drive growth, and boost retention for customers not managed by a dedicated CSM.
If you're a passionate people leader, a sharp, data-driven decision-maker, and relentlessly curious about uncovering insights and delivering continuous improvements, this role is for you. You'll be instrumental in shaping how our SMB customers experience our company, directly impacting their satisfaction and our commercial outcomes.
Key Responsibilities
Multidisciplinary Team Leadership: Lead, mentor, and empower a diverse squad of CX professionals. Foster a high-performance, customer-obsessed culture, ensuring your team is equipped to deliver exceptional value across all touchpoints.
Strategic CX & Commercial Growth: Develop and execute strategies to elevate customer satisfaction, loyalty, and advocacy. Proactively identify and drive initiatives that improve renewal rates, uncover upsell opportunities, and contribute directly to revenue growth for our SMB segment.
Data-Driven Performance & Improvement: Establish, monitor, and report on key performance indicators (KPIs) related to customer retention, satisfaction, and revenue. Utilize data and customer feedback to identify process improvements, refine service offerings, and innovate our CX tactics.
Customer Insight & Advocacy: Maintain a close pulse on customer needs and challenges, gathering insights that inform product development, service enhancements, and overall business strategy. Act as the voice of the customer within our company.
Cross-Functional Collaboration: Partner closely with Sales, Marketing, Product, and CS teams to ensure seamless customer journeys and aligned strategies that support customer success and business objectives.