דרושים » תוכנה » Customer Operation

We're looking for a Technical Operations Team Lead to join our platform group and drive execution across technical operations, infrastructure, and delivery processes. This role blends leadership, technical depth, and cross-functional collaboration and is perfect for someone who thrives in fast-paced, high-impact environments.

Youll lead a hybrid team (on-site and offshore), work with global stakeholders, and partner with our Program Managers to track delivery in Jira and bring structure to rapidly evolving workflows. This is a key role in helping us scale and operate more efficiently as we build the future of secure cloud connectivity.

Key Responsibilities
Lead and mentor a cross-functional team (including offshore members)
Own execution planning, delivery tracking, and team velocity
Collaborate with Program Managers to define, track, and report work in Jira
Implement and optimize working procedures for technical teams
Manage Cloud IT systems and user lifecycle (e.g., Okta/Azure, Our SaaS access).
Oversee 3rd party service providers, procurement, and budgeting.
Design and implement automation (Python preferred), including AI-driven workflows.
Support R&D and QA teams with cloud infra, and internal developer's tools and Dev Environments.
Partner with Customer Success, Sales Engineering, and Field Ops.
Ensure compliance with internal security policies by working closely with the CISO and applying SecOps requirements across Cloud IT systems and operations.

About the job
As a Technical Solutions Consultant, you will be responsible for the technical relationship of our largest advertising clients and/or product partners. You will lead cross-functional teams in Engineering, Sales and Product Management to leverage emerging technologies for our external clients/partners. From concept design and testing to data analysis and support, you will oversee the technical execution and business operations of our company's online advertising platforms and/or product partnerships.
You will be able to balance business and partner needs with technical constraints, develop innovative, cutting edge solutions and act as a partner and consultant to those you are working with. You will also be able to build tools and automate products, oversee the technical execution and business operations of our company's partnerships, as well as develop product strategy and prioritize projects and resources.
The Global Business Consulting (GBC) team identifies partner growth and improvement via technical integration and product adoption. Within GBC, Technical Account Managers (TAMs) are technical consultants and relationship managers, deeply understanding a partner's business and technical needs.
In this role, you will use technical and partner skills to help build successful mobile apps and games on our company Play/Android. You will own relationships with executive technical leaders, understand their business needs, and translate them into technical requirements and solutions. You will consult internally, applying technical knowledge to translate business needs into technical solutions. You will also use relationship skills, technical credibility, and partnership insights to mobilize internal resources (e.g., analysts, specialists, product management, engineering, support) to deliver excellent partner care.
Responsibilities
Provide technical guidance, timelines, milestones and best practices to mobile app and game developers to accelerate and de-risk product adoption.
Create custom and repeatable solutions through partner requirements gathering and mapping, solution strategy formation, scoping, development and testing.
Collaborate with product and engineering teams to validate product bugs and drive towards resolution.
Engage partners in business growth opportunities enabled by new feature rollouts and technical optimizations.
Develop best practices and assets based on learnings from partners engagements to help support and scale initiatives.

We are looking for a Senior Technical Product Manager to lead gitStream, a core product focused on AI-powered automation and intelligent workflows for modern software development. This role requires a strong technical background and deep product management expertise to drive innovation, optimize developer workflows, and scale AI-driven automation for engineering teams.

Key Responsibilities
Define and own the product vision, strategy, and roadmap for gitStream, ensuring alignment with mission to enhance software development productivity.
Identify opportunities to leverage AI-driven automation to improve developer experience, reduce cycle time, and optimize software delivery pipelines.
Balance short-term feature execution with long-term innovation, ensuring a scalable and impactful product.
Leverage, develop, and integrate AI tools to enhance code reviews, workflow automation, and predictive insights for developers.
Define and prioritize technical improvements that enhance developer efficiency, automation, and integration with Git providers.
Collaborate closely with engineering to ensure scalable, secure, and high-performing solutions.
Stay ahead of emerging AI/ML technologies and industry trends to inform product decisions.
Work cross-functionally with engineering, design, data, and GTM teams to drive product execution and adoption.
Engage with customers to deeply understand their challenges, gather feedback, and translate insights into valuable product capabilities.
Partner with enterprise customers and mid-market teams to ensure seamless adoption and impact measurement.
Define success metrics for gitStream and continuously monitor adoption, retention, and customer satisfaction.
Analyze market trends, competitive landscape, and customer usage data to make informed product decisions.
Drive iterative improvements based on real-world developer feedback and performance insights.

We are seeking a results-driven DevOps Team Lead to head the DevOps and Infrastructure team within our R&D organization. This role requires strategic vision, technical expertise, and a proactive approach to drive operational excellence, empower teams with robust tools and automation, and ensure high system reliability and scalability.

As the DevOps Team Lead, you will be instrumental in delivering critical KPIs, including system uptime, automation, incident management, and collaboration with development and QA teams to enable self-sufficiency. Additionally, you will serve as the leader for strategic projects, identifying opportunities to improve infrastructure and operational processes, setting long-term goals, and executing initiatives that align with Cyberints business objectives and growth.

Key Responsibilities
Strategic Leadership

Identify and lead strategic projects to enhance Cyberints platform scalability, reliability, and operational efficiency.
Develop and execute a roadmap for critical infrastructure and DevOps initiatives that drive business success.
Collaborate with senior stakeholders to align projects with organizational priorities and deliver measurable outcomes.
System Reliability & Uptime

Lead initiatives to ensure system reliability, minimize disruptions, and maintain high availability for Cyberints SaaS platform.
Establish and manage proactive monitoring, alerting, and preventive maintenance strategies.
Drive incident prevention efforts, ensuring robust failover and disaster recovery mechanisms.
Develop and maintain playbooks to enable rapid diagnosis and resolution of issues.
Automation, Infrastructure as Code (IaC), & Self-Service Enablement

Champion the adoption of automation and IaC to streamline infrastructure management and deployments.
Build and enhance self-service tools and frameworks, empowering R&D teams to operate independently with minimal reliance on DevOps.
Continuously improve CI/CD pipelines to optimize deployment speed and reliability.
Collaboration & Support for Self-Sufficiency

Collaborate closely with development, QA, and support teams to deliver tools and frameworks that promote team autonomy and efficiency.
Advocate for cross-functional engagement to align operational processes with R&D objectives.
Provide training and mentorship to teams on using DevOps tools effectively.
Accountability, Ownership, & Scalability

Take ownership of all systems and infrastructure, ensuring solutions are scalable, resilient, and aligned with Cyberints growth objectives.
Establish clear accountability frameworks for maintaining infrastructure and delivering on key projects.
Design and execute a roadmap to support self-service-oriented and scalable solutions.

About the job
When leading companies choose our company Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use our company Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales our companyrs by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to our company Cloud products.
As a Customer Engineer, you will work with technical business teams as a machine learning subject matter expert to differentiate our company Cloud to our customers. You will help prospective customers and partners understand the power of our company Cloud, explain technical features, help customers design architectures, and problem-solve any roadblocks. You will also have the opportunity to help customers to leverage specialized Machine Learning (ML) hardware developed by our company, called Tensor Processing Unit (TPU). You will work with customers and product development to shape the future of the platform.
our company Cloud accelerates every organizations ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage our companys cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to our company Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
Work with the team to identify business opportunities, understand key customer technical objections, and develop the strategy to resolve technical blockers.
Provide Machine Learning (ML) expertise to support relationships with customers, including product and solution briefings, proof-of-concept work, and partnering with product management to find solutions.
Work with customers to demonstrate our company Cloud product integrations in customer/partner environments.
Recommend integration strategies, enterprise architectures, platforms, and application infrastructure to implement a complete solution using best practices on our company Cloud.
Travel to customer sites, conferences, and other related events as needed.

Were growing and looking to hire Site Reliability Engineer (SRE) who embodies our core values: People First, Customer Obsession, Strive for Excellence, and Integrity.
We are looking for a skilled and motivated Site Reliability Engineer (SRE) to join our team and help ensure our production cloud environment's reliability, performance, and scalability. As an SRE, you will work at the intersection of software engineering and operations, taking ownership of system stability, incident response, automation, and continuous improvement of our infrastructure.
This role is ideal for engineers who thrive in dynamic environments, value reliability, and enjoy building resilient and scalable systems.
As an SRE, Your impact will be:
Production Reliability: Ensure system uptime and performance by identifying and addressing potential issues before they affect end users.
Incident Response: Serve as part of the on-call rotation, rapidly diagnosing and resolving incidents, and conducting root cause analysis and postmortems.
Monitoring and Alerting: Build and maintain monitoring dashboards and alerting systems to detect and respond to anomalies in real time.
Automation and Tooling: Develop and maintain automation tools for deployments, scaling, and operational efficiency using Terraform, Ansible, Bash, or Python.
Infrastructure Maintenance: Perform regular maintenance and upgrades of production infrastructure to ensure security, stability, and performance.
Release Engineering: Support and optimize the rollout of new features and updates, minimizing risk and impact on production environments.
Staging Environment Management: Ensure staging environments accurately reflect production for robust testing and validation of changes.

Required FinOps Cloud Engineer
This is your opportunity to get on the rocket ship and join a company that is building a cutting-edge enterprise network and secure cloud platform, and is on a fast track to becoming the worldwide market leader dont miss it!
About the Role
As our first FinOps Cloud Engineer, you will take ownership of our cloud cost management strategy while lead optimization initiatives aligned with our SaaS business goals.
You will work closely with cross-functional teams spanning SRE, DevOps and Engineering to monitor and analyze our multi-cloud environments, deliver actionable insights, and implement cost-saving measures without compromising service performance or reliability.
The ideal candidate will possess a strong blend of technical proficiency and analytical expertise.
What Youll Do
Strategic Leadership:
Take full ownership of the cloud cost management strategy.
Lead the FinOps domain at a technical level within the company.
Collaborate with cross-functional teams (DevOps, SRE and Engineering) to gather data and insights that drive effective cost management strategies.
Educate internal teams on cloud cost factors and best practices to enhance operational efficiency.
Financial & Technical Analysis:
Analyze cloud usage and financial data to identify trends, inefficiencies, and potential cost-saving opportunities.
Build dashboards and reports that track cloud spending trends, highlight anomalies, and inform strategic decisions.
Implement real-time monitoring and alerts to detect cost anomalies.
Generate business insights and forecast future cloud expenses.
Continuous Improvement:
Regularly assess and refine cost governance policies.
Evaluate pricing models, discount programs, and cloud provider cost-saving opportunities to ensure maximize return on investment.

Were growing and looking to hire a Data Team Leader who embodies our core values: People First, Customer Obsession, Strive for Excellence, and Integrity.
We are seeking a Data Team Leader with strong technical expertise and a flair for innovation to join our dynamic Data Science and Analytics group. You will play a key role in advancing solution by crafting and sustaining the data collection infrastructures, including cutting-edge LLM data pipelines and web collection frameworks, along with data alliances.
This role requires a visionary leader who is both hands-on and proactive, able to collaborate closely with analysts, data scientists, and product teams to devise scalable solutions. Your mission will be to ensure data reliability and to drive the creation and maintenance of high-scale data collection systems, manage data alliances, and uphold governance within our data collection infrastructure.
Responsibilities:
As Data Team Leader, Your impact will be:
Leading and scaling a team of talented LLM engineers, network analysts, and web scrapers to drive core data initiatives.
Fostering a culture of innovationpromoting continuous learning and high engineering standards.
Defining data collection strategies aligned with business KPIs and ensuring measurable impact.
Maintaining and evolving our data infrastructure, with a strong focus on automation and efficiency.
Working closely with backend developers, PMs, data scientists, analysts, and external data partners to design and deliver robust data solutions.
Integrating and managing data flows across various sources and systems.
Taking ownership of data alliances, budgets, and overall data strategy.

We are looking for a Software Developer.
As a Software Developer you will be responsible to:
Play a key role in designing and implementing infrastructure solutions to support our development and deployment processes.This role requires a versatile individual with strong technical skills, an out-of-the-box thinker, and a passion for solving challenging problems in cloud-based environments.
Key Responsibilities:
Develop, maintain, and optimize Python-based services and tools for cloud platforms (AWS preferred).
Design and implement scalable and secure infrastructure solutions, leveraging modern cloud technologies.
Build and maintain APIs, microservices, and server-side applications using Python frameworks
Collaborate with cross-functional teams to integrate CI/CD pipelines and improve deployment efficiency.
Troubleshoot and resolve technical bottlenecks in cloud-based systems.
Contribute to system architecture design and ensure best practices are followed.
Stay up-to-date with emerging technologies and trends to continuously improve development and deployment processes.

As a Senior Site Reliability Engineer, youll play a key role in shaping our new Production Reliability domain. Youll drive reliability initiatives, lead cross-team projects, and make sure our SaaS platform stays robust, scalable, and efficient. This is a high-impact, hands-on role that demands technical expertise and a proactive approach.

As a Senior SRE, you will:

Design, build, and maintain scalable, fault-tolerant systems.
Define and enforce SLOs, SLIs, and SLAs and drive improvements based on real data.
Build automation and tooling to enhance observability, testing, and deployments.
Lead complex incident responses, including on-call rotations and postmortems.
Collaborate closely with engineering, product, and support teams to embed reliability into everything we do.
Mentor engineers and promote operational excellence across the organization.