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we are seeking a strategic and analytical Customer Success Strategy & Insights Manager to join our CS Operations team. In this role, you will lead strategic initiatives that optimize Customer Success (CS) performance, deliver impactful insights through data, and ensure alignment across global CS processes. Youll be instrumental in driving customer health, retention, and growth by enabling data-driven decision making and fostering operational excellence across the CS organization.

What you will do ..

Customer Success Insights & Analytics
Own and analyze customer data to uncover trends in adoption, engagement, and health. Work closely with CS leadership, Product, Finance, and Revenue Operations to develop insights that drive retention, expansion, and customer satisfaction.

Forecasting & Customer Health Modeling
Support CS leadership with accurate forecasting models related to customer churn, renewal, and expansion. Develop and maintain customer health scoring methodologies to enable proactive risk identification and opportunity tracking.

Executive Reporting & Strategic Planning
Deliver regular executive-level reporting and dashboards that highlight key customer trends, operational metrics, and opportunities for improvement. Help shape the strategic planning process through data-backed recommendations and long-term performance tracking.

Operational Excellence & Global Alignment
Ensure global consistency in CS processes, metrics, and tooling. Identify gaps and lead initiatives to streamline and scale CS operations across regions, ensuring smooth collaboration with cross-functional teams like Sales, Product, and Marketing.

Enablement & Tooling Partnership
Collaborate with Global CS Enablement to ensure teams are equipped with the right tools, insights, and best practices to drive outcomes. Support initiatives around training, playbooks, and knowledge sharing with a strong data foundation.

XM Cyber is a global leader in hybrid cloud security. XM Cyber brings a new approach that uses the attacker’s perspective to find and remediate critical attack paths across on-premises and multi-cloud networks. The XM Cyber platform enables companies to rapidly prioritize and respond to cyber risks affecting their business-sensitive systems. We are seeking a talented and motivated Senior BI Analyst to build our Tableau environment from the ground up. The ideal candidate will have strong analytical skills, a deep understanding of data visualization principles, and the expertise to transform data into actionable insights. You will play a single and critical role in designing, developing, and implementing Tableau dashboards and reports that facilitate data-driven decision-making within our organization. Responsibilities:
* Environment Setup: Establish and configure the Tableau environment, including server setup, user access, and security protocols.
* Data Integration: Collaborate with data engineering and IT teams to gather, clean, and integrate data from multiple sources (Salesforce, MongoDB, APIs) into Tableau.
* Dashboard Development: Design, create, and maintain interactive and user-friendly
* Tableau dashboards and reports that meet the needs of various stakeholders across the organization.
* Data Modeling: Develop and document data models and schemas to ensure efficient data retrieval and analysis.
* Business Requirements Gathering: Work closely with business users to understand their reporting needs and translate them into technical specifications.
* Performance Optimization: Monitor and optimize the performance of Tableau reports and dashboards, ensuring they meet performance standards and are scalable.
* Training and Support: Provide training and support to end-users, guiding them on how to utilize Tableau for self-service analytics.
* Documentation: Maintain comprehensive documentation of the Tableau environment, data sources, dashboards, and user training materials.
* Continuous Improvement: Stay updated on the latest Tableau features and best practices, and continuously seek opportunities to enhance and optimize the reporting capabilities.

We are looking for an experienced BI Developer to join our team.
In this role, you will collaborate closely with various stakeholders to design and implement data solutions that support our business strategies.
You will have the opportunity to take ownership of building the data infrastructure for our business processes, leveraging your technical expertise within a motivated, supportive organization with experienced business stakeholders.
You will work with tools at the forefront of technology to create end-to-end data solutions that directly influence key business decisions.
This role also provides the flexibility to explore different areas of the business, allowing you to broaden your skills and make an impact in a collaborative environment.
We prioritize continuous growth.
As part of this role, youll work on meaningful projects with tangible results, using cutting-edge tools to drive decision-making across the organization.
This is a unique opportunity to deepen your technical expertise while contributing to a dynamic and evolving business.
If youre passionate about building reliable data solutions and excited to gain exposure to diverse business challenges, wed love to hear from you!
Key Responsibilities:
Develop and manage data infrastructure and visualization using Snowflake, Tableau, dbt and Rivery.
Collaborate with stakeholders to gather requirements and translate them into functional and technical solutions.
Design and implement data models, ETL pipelines, and other BI solutions to meet business needs.
Create dashboards and reports in Tableau to provide insights for decision-making across the organization.
Stay informed about new features and updates in Tableau, Snowflake, and Rivery, and apply them when relevant.

We are seeking a talented BI Developer to join our team. The ideal candidate will have a strong background in business intelligence, data analysis, and database management, with a passion for gaming. The BI Developer will play a key role in designing, developing, and maintaining our data infrastructure, as well as providing insights and analytics to support data-driven decision-making across the organization.
Responsibilities:
Design, develop, and maintain data pipelines and ETL processes to extract, transform, and load data from various sources into our data warehouse.
Work closely with cross-functional teams to understand business requirements and translate them into technical solutions.
Develop and maintain dashboards, reports, and visualizations to provide insights into key business metrics and performance indicators.
Perform data analysis to identify trends, patterns, and opportunities for optimization and improvement.
Optimize and tune SQL queries and database performance to ensure efficient and reliable access to data.
Collaborate with data engineers and other stakeholders to continuously improve data quality, accuracy, and reliability.
Stay up-to-date with industry trends and best practices in business intelligence, data analytics, and gaming technology.

We are looking for a Senior Data Analyst who will join our R&D team.
As a Data Analyst, you will have a significant opportunity for impact, driving the company to new heights. You will influence decision making processes throughout the user journey, be a partner to different teams, and drive strategic business decisions that shape the direction of the company.

What you will do:
Identify, analyze, and interpret trends or patterns in complex data sets to drive actionable insights.
Understanding business operations requirements and creating useful and planned solutions to address data needs.
Analyze large datasets and provide useful actionable recommendations to support the business operations goals.
Develop data processes and build data infrastructure for the relevant stakeholders.
Build and maintain reports, dashboards, and KPIs to monitor performance.
Translate business requirements to analytical logics, and create a clear visualization which "tells the story".

We are seeking a dynamic Business Analyst.
In this role, you will collaborate with Accounting, Business Intelligence, and GTM teams to ensure alignment with long-term financial strategies and provide insights to leadership. You will report directly to the VP of Finance, playing a key role in shaping business decisions and supporting cross-functional objectives.
This is a high-visibility role with exposure to senior leadership and a direct impact on our strategic direction. You will help monitor the health of our business, uncover opportunities, and translate insights into action across multiple departments.
Who are you?
You are a data-driven thinker with a passion for translating insights into impact. With a strong foundation in SaaS economics and financial metrics, you thrive on partnering across teams to guide both tactical decisions and long-term strategy. Youre proactive, resourceful, and eager to make a measurable difference. You bring a strong sense of business acumen and enjoy working across domains like marketing, product, and revenue strategy.
As a Business Analyst, you will:
Analyze data to uncover trends, inefficiencies, and opportunities across the business.
Build and maintain financial models, forecasts, and scenario analyses to guide decision-making.
Collaborate with cross-functional teams to align business performance with strategic objectives.
Drive pricing strategies, resource allocation decisions, and other high-impact initiatives.
Partner with the BI team to ensure accuracy and consistency in data-driven insights.
Own the end-to-end analytical process: from identifying the right business questions, collecting and modeling data, to sharing concise, actionable recommendations.
Deliver recurring and ad-hoc dashboards to monitor business health, surface early indicators of risk or opportunity, and support continuous improvement.
Translate complex findings into compelling stories and data visualizations that influence decision-makers.
Lead and support key financial projects, improving processes and driving operational excellence.
Provide insights to senior leadership for long-term strategies and key presentations.

We are looking for an experienced and highly skilled Senior Data Analyst to join our team . The ideal candidate will have a strong analytical mindset, extensive experience in data analysis, and the ability to translate complex data into actionable insights. This role involves working closely with cross-functional teams to support strategic decision-making, improve business processes, and drive growth, with a focus on enhancing developer productivity and engineering metrics.

Join our team and make an impact through data-driven insights and take our reporting and research projects to the next level, creating new value
What You'll Do

Analyze large, complex datasets to identify trends, patterns, and opportunities.
Conduct in-depth research on industry trends and best practices to inform data strategies.
Develop, maintain, and deliver comprehensive reports to internal stakeholders and customers using data analysis and a variety of tools, including dashboards and visualizations, tailored to engineering performance metrics.
Generate actionable insights and identify opportunities for value creation across departments.
Offer data-driven recommendations to enhance engineering efficiency and improve team outcomes.
Act as a liaison between technical teams and business units to communicate findings effectively.
Stay updated on industry trends, tools, and technologies.

We're looking for a hands-on Senior BI Analyst to drive the full business intelligence stack- from data ingestion and modeling to dashboarding and stakeholder insights. If youve led BI projects end-to-end, enjoy building scalable systems, and want to have a strategic impact, this role is for you.

This is not your typical analyst role- were looking for someone who can independently set up and scale our BI foundations while partnering closely with business, product, and engineering teams.
Youll be a one-person BI powerhouse.
About the role:
Lead the design and execution of cross-company BI initiative from concept to implementation.
Partner with GTM, product, and operations teams to define KPIs, track performance, and uncover growth opportunities.
Implement and scale BI platforms (e.g., Power BI, Tableau) and define best practices for dashboards and reporting.
Own the full data flow: from source systems to dashboards - helping ensure data quality, consistency, and accessibility.
Write optimized SQL for complex analyses, recurring reports, and data validations.
Build and maintain clean, scalable data pipelines and models in collaboration with data engineering.

We are an ever-evolving company, driven by our passion for video.
Weve grown from a small start-up to a thriving business,
and have been a part of the biggest global ad agency for ten years.
Our main priority is maintaining our fun and determined environment
and keeping our employees engaged in their work.
We need people that are as passionate about video and the ad tech industry
If you are ambitious, hardworking, and motivated, we want to get to know you
About the Position
We are looking for a detail-oriented and proactive Data Analyst who is passionate about transforming data into actionable insights.
This role involves working closely with cross-functional teams to support data-driven decision-making in a fast-paced environment.
Youll play a key role in shaping data strategy and delivering insights that impact global business decisions.
Key Responsibilities:
Collect, process, and analyze data from various sources to drive business performance.
Design and build interactive Power BI dashboards and reports.
Collaborate with business stakeholders to understand data needs and translate them into analytical solutions.
Identify trends, correlations, and insights to inform strategic decisions.
Maintained and optimized data models, reporting pipelines, and documentation.

We are an ever-evolving company, driven by our passion for video.
Weve grown from a small start-up to a thriving business,
and have been a part of the biggest global ad agency for ten years.
Our main priority is maintaining our fun and determined environment
and keeping our employees engaged in their work.
We need people that are as passionate about video and the ad tech industry.
If you are ambitious, hardworking, and motivated, we want to get to know you
We are looking for a detail-oriented and proactive Data Analyst who is passionate about transforming data into actionable insights. This role involves working closely with cross-functional teams to support data-driven decision-making in a fast-paced environment. Youll play a key role in shaping data strategy and delivering insights that impact global business decisions.
Key Responsibilities:
Collect, process, and analyze data from various sources to drive business performance.
Design and build interactive Power BI dashboards and reports.
Collaborate with business stakeholders to understand data needs and translate them into analytical solutions.
Identify trends, correlations, and insights to inform strategic decisions.
Maintained and optimized data models, reporting pipelines, and documentation.