דרושים » אבטחת איכות QA » Customer Support Tools & Automation Developer

We are looking for a proactive and skilled Software Infrastructure Developer to join our team, focusing on building robust and scalable infrastructure to support seamless automation and reliability across systems. This role is essential in ensuring efficient integration within our CI/CD pipelines, creating tools and frameworks for end-to-end automation, and working with engineering teams to continuously enhance system stability. The ideal candidate will bring strong technical expertise in automation, CI/CD (with hands-on knowledge of Jenkins), containerization, and cloud infrastructure, along with proficiency in Python and Node.js.
Key Responsibilities:
Software Infrastructure Design: Design, build, and maintain scalable automation infrastructure and frameworks to ensure consistency and reliability on various systems.
Tool and Library Development: Develop libraries and tools to simplify the creation and management of end-to-end automation, enabling efficiency and ease of use.
CI/CD Integration: Integrate and optimize automation frameworks within CI/CD pipelines to streamline deployment and operational workflows.
Feature Ownership: Take ownership of new features and products from design to production, ensuring high-quality, reliable releases.
Cross-Team Collaboration: Collaborate with cross-functional engineering teams to gather insights and requirements, driving continuous improvement of automation tools and frameworks.
Documentation and Knowledge Sharing: Document best practices and usage guidelines for libraries and tools to promote effective adoption and knowledge sharing across teams.
Technology Evaluation: Continuously research, evaluate, and implement new technologies to maximize development efficiency and innovation.

We are looking for a highly skilled Customer Experience Engineer to join our team and help us solve complex customer challenges, investigate technical issues, and support our continuous improvement efforts.
The Customer Experience Engineer serves as the technical backbone of the support team, specializing in handling 3rd-level support, research and development escalations, engineering tasks, and complex ticket resolution. This role requires a deep technical understanding of the product, the ability to troubleshoot complex issues, and the skills to develop and implement technical solutions that enhance customer success. The main goal is to improve the support team's efficiency and effectiveness and foster continuous learning and improvement. This approach ensures a forefront of technical support, empowered by a deep understanding of the product and equipped with the tools to provide exceptional customer service.

we are a global leader in control systems for quantum computing, a field on the verge of exponential growth.
Our innovative hardware and software mark a groundbreaking approach in quantum computer control, scaling from individual qubits to expansive arrays of thousands.
At the core of our company's lies a passionate and ambitious team committed to reshaping the construction and operation of quantum computers. Our work is fueled by a deep understanding of customer needs, driving us to deliver unparalleled solutions in this revolutionary field.
We are looking for a Senior Test Automation Engineer to join our Product Engineering Team. In this role, you will be responsible for designing and implementing automated test programs for hardware validation and production testing. You will work closely with hardware engineers to define test strategies, ensure seamless SW-HW integration, and optimize test environments to improve efficiency and reliability.
Key Responsibilities
Define and drive team SW methodologies to develop scalable and maintainable test solutions by using SW best practices
Develop and maintain automated test programs for hardware validation and production testing.
Analyze hardware schematics and component datasheets to understand DUT (Device Under Test) behavior.
Collaborate with hardware engineers to define, implement, and stabilize automated test environments.
Enable HW operation through software-driven testing methodologies.
Debug SW-HW integration issues and optimize test sequences for robustness and efficiency.
Maintain test documentation, analyze test results, and contribute to yield improvement efforts.

We seek a passionate Tier-1 Technical Support Engineer to join our rapidly growing Global Support and Services organization.
As a Senior Tier-1 Support Engineer, you will serve as the first point of contact for customers, delivering timely, accurate responses. You will be the interface between our customers, field engineers, and development, providing top-tier technical support to our customers.We seek someone with a proven track record of supporting enterprise customers across Windows, Mac, and Linux environments, who thrive under pressure while managing multiple cases efficiently. In this role, your analytical thinking and resourcefulness will be key in troubleshooting complex issues, optimizing resolution times, and ensuring high customer satisfaction.
What will you do?
Assist customers with product-related questions, technical troubleshooting, and service-related concerns.
Understand the issue and the business/security impact, provide frequent, meaningful, and high-quality responses to customers.
Deliver clear, concise, and friendly communication that reflects a customer-first approach.
Escalate complex or unresolved issues to the appropriate internal teams.
Deflect repeated issues through automation/KB/Self Service.

We are looking for a brilliant QA Automation Engineer to join our team. Create and manage a large scale systems using cutting edge technologies in an agile environment.

Work will include maintenance of servers software and OS, scaling our system, tuning of systems, deployment of our application to production environments and monitoring.

Key Responsibilities
Develop and maintain automated test frameworks using Python and Pytest for infrastructure components.
Implement Behavior-Driven Development (BDD) practices to create clear and concise test scenarios and specifications.
Design and execute comprehensive test suites for infrastructure systems deployed on AWS.
Collaborate with cross-functional teams to understand testing requirements and incorporate them into the automation strategy.
Scale and optimize test automation infrastructure to handle massive production tests efficiently.
Monitor and analyze test results using Grafana to identify performance bottlenecks and areas for improvement.
Generate detailed test reports using Allure to provide stakeholders with insights into test coverage, results, and trends.
Investigate and troubleshoot issues discovered during testing, working closely with development teams to resolve them.
Stay up-to-date with industry best practices and emerging technologies in test automation and infrastructure testing.
Mentor junior team members and provide guidance on test automation techniques and best practices.

We are looking for a Customer Solution Engineer.
The Solutions Engineer role in the Customer org is a unique hybrid of engineering, consulting and customer-facing responsibilities. It requires an understanding of our clients marketing goals and tailoring solutions to achieve those goals.
The Solutions Engineer is responsible for advising on efficiently integrating products with our client's internal systems and 3rd parties systems. He/She will be responsible for interacting with clients partners, and internal teams including Customer Success, Data Science, Professional Services, Product and R&D to ensure that clients have the solutions needed to successfully work with the platform.
The ideal candidate is highly detail-oriented with a hands-on approach, tech-savvy, and organized. They possess excellent communication and customer-facing skills and have a passion for excellence, innovation, and success. They thrive on investigating and troubleshooting technical issues, using their problem-solving abilities to find solutions.
This is not a behind the scenes role. Once trained on the platform and tools, the Customer Solutions Engineer will quickly start working directly on client projects and collaborating with our cross-functional teams, leveraging the teams best practices.
Responsibilities:
Analyze current technologies used within the company to provide optimal solutions based on the client's needs
Propose and establish a framework for necessary contributions from various departments
Work closely with internal team (Product, R&D) to design the solution based on requirements
Account for possible project challenges on constraints including, risks, time, resources and scope
Work closely with project management teams to successfully monitor the progress of implementations
Provide detailed specifications for proposed solutions
Analyze, debug, troubleshoot and proactively drive forward solutions
Master products and technologies in the domain of data integration, real-time event streaming and cloud solutions
Be the technical focal point for the entire Customer Success org
Lead calls with clients to understand their technical and business needs
Work with partners to analyze, define, and own the tech integrations to serve multiple clients

Required Manager, Product Enablement and Product Support Experts
Realize your potential by joining the leading performance-driven advertising company!
As a Manager, Product Enablement and Product Support Experts on the Publisher Professional Services group in our Tel-Aviv Office, youll play a vital role in providing guidance and development to a highly motivated team of engineers with a passion for technical project management, learning, client service, and creative solutions. In addition you will work with several teams within the company, ensuring all service level agreements are met and customer satisfaction goals are achieved.
This Role includes management of two domains Publisher Product Enablement and 3rd Level Support which are responsible for leading the products lifecycle in Pub Professional Services as well as troubleshooting the most complex issues of the publisher domain.
How youll make an impact:
As a Manager, Product Enablement and Product Support Experts, youll bring value by:
Direct management of 6 experienced engineers who perform in-depthtroubleshooting including DB analysis, reading system logs and debugging product code to identify and solve complex support issues that were escalated by other support levels. The team also is responsible for introducing new products to professional services, leading technical projects including training and building processes and tools.
Manage through data driven approach, Monitor team KPIs to ensure Service Level Agreements and Customer Satisfaction are met while keeping Support and Professional Services management informed
Initiate, plan and execute cross functional projects as part of our Support strategy
Mentor team members Ability to coach, train and develop people, identify areas for continued learning and development and define career goals through personal meetings and b-yearly reviews
Act as a focal point of our professional services with R&D, Product Management, Sales, and Account Management.
Prioritize and address issues raised by our clients and internal stakeholders
Driving proactive, high-quality communication between the teams and our customers, including managing escalations if required
Encouraging an inquisitive learning environment to ensure the team implements improvements based on industry best-practices and project retrospectives
Ensure knowledge transfer from your team to other teams in Professional Services.

Were looking for a visionary Support Engineer Tier 1 to join the team.
In this critical role, you will be monitoring, supporting, and providing advanced troubleshooting of a large complex data network infrastructure by using network monitoring and network management tools. You will work closely with teams from our business areas, network engineering, and management as a team representative on major incident bridges
Responsibilities:
Provide technical support for our customers around the world.
Own and manage customer issues and see problems throughout resolution.
Research, diagnose, troubleshoot, and identify solutions to resolve customer issues, keeping a positive, and can-do attitude.
Be a focal point for the customers needs and become a trusted advisor with customers by deeply understanding their business and aligning their needs with our solutions.
Act as a customer advocate internally while effectively collaborating with internal teams including product management, engineering, sales, and finance.
Track and monitor customer status and identify both areas of concern and growth opportunities.
Be a part of building and expanding the companys Global Support Services.

We are looking for a Customer Success Engineer.
The Customer Success Engineering (CSE) role is a highly technical position that works directly with customers to ensure their success with our platform. The CSE is responsible for supporting all CS regions with customer engagements, providing technical expertise, and delivering solutions that drive customer value.
What you'll own
Implement small scope, high impact solutions to drive value for at risk or high opportunity customers.
Provide technical support for products, including configuration, troubleshooting, and best practices.
Assist customers with the implementation and integration of solutions.
Develop and maintain strong relationships with customers, serving as their trusted advisor.
Collaborate with internal teams, including sales, product, and support, to resolve customer issues and advocate for customer needs.

Required Customer Success Engineer
Description
This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence.
"Our data management vision is the future of the market."- Forbes
We are the data platform company for the AI era. We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets and make them available for real-time data analysis and AI training and inference. Designed from the ground up to make AI simple to deploy and manage, we take the cost and complexity out of deploying enterprise and AI infrastructure across data center, edge, and cloud.
Our success has been built through intense innovation, a customer-first mentality and a team of fearless who leverage their skills & experiences to make real market impact. This is an opportunity to be a key contributor at a pivotal time in our companys growth and at a pivotal point in computing history.
Requirements
As a Technical Support, you will be regarded as a product expert and, as such, you will be involved in daily technical operations and escalations. The main responsibilities include performing customer installations and technical evaluations, developing and testing and solutions in strategically and tactically significant applications and use cases, including File protocols, Machine learning, Object Storage, and high-performance computing, at customer sites and in the lab. You will consult on pre-sales and technical sales activities and will work on escalated technical support issues to resolution, interfacing with the customer and the development team.