Required Escalation Support Engineer - Remote
Job Description:
Are you excited by the prospect of working with prestigious global brands?
Do you enjoy working with customers to solve complex technical problems?
join our customer support team
Our team boasts some of the most talented and experienced cyber security and data center experts in the field. We're always looking for new people to inspire us and make us better. We utilize tools, process, and knowledge to diagnose and resolve product, platform, and customer issues.
Collaborate with the best-known global brands
You will work with an innovative technology that is setting the ground to the way organizations protect their key applications and assets from advanced cyber threat.
As an Escalation Support Engineer, you will be responsible for:
Assisting our support engineers to resolve customer issues and serving as a subject matter expert to resolve customer questions and issues.
Leading investigations on our Guardicore Micro segmentation and Zero Trust product for customers.
Learning and gaining in-depth experience in Micro-segmentation, zero trust network security.
Owning the problem resolution and collaborating with internal teams.
Analyzing technical issues and proposing solutions to prevent issues.
Working closely with Engineering teams on customer issues.
Requirements: Have 3+ years experience providing technical solutions & support for Enterprise customers.
Have prior experience serving as an Escalation Engineer working with Support engineers, R&D and QA teams.
Have knowledge of the technologies: Linux Operating System (Mandatory), Windows Operating System (Mandatory), Basic Networking, Virtualization, Cloud Technologies, K8S.
Have Basic knowledge of any scripting Languages like Bash, PowerShell, and Python .
Have a good level of English - verbal and written.
This position is open to all candidates.