As a Customer Supply Specialist, you will be responsible for supporting customers such as pharmacies and healthcare professionals to overcome challenges and ensure the best customer experience with all products. You will be working closely with the supply chain team and the business units.
Your main accountabilities will be:
Developing and maintaining long-term partnerships with key internal and external stakeholders to ensure excellence in MAPA execution and representing vision, values, and commitment when facing customers.
Ability to analyse and provide business insights according to market trends.
Operating in alignment with business priorities to ensure impactful account engagement.
If you have strong engagement capabilities, ability to adapt, develop and maintain strong partnerships with diverse stakeholders, and you are also solution-oriented and analytical, able to analyse complex situations and develop effective solutions while considering various factors, then this could be the perfect opportunity for you!
Requirements: To be successful on this position we expect you to have:
BA/B.Sc. Degree (preferably within economics, biology or pharma). MBA - an advantage.
3 years of experience in a customer service or customer support role, with a strong track record of delivering high-quality customer relations performance mandatory.
Prior experience in the Israeli pharma industry in customer service and/or operations field - an advantage.
Strong customer orientation, patience, and attention to details.
Proficiency with Microsoft Excel and Outlook.
Fluency in Hebrew and high proficiency in English.
High analytical skills, ability to analyse complex issues, providing business insights.
High communication skills, ability to problem solving, and to work within cross functional teams.
This position is open to all candidates.