Full-time | Fast-Growing International Beauty Brand
Were not looking for someone who just answers tickets.
Were looking for someone who sees chaos - and builds systems.
This is an opportunity to join a fast-growing international beauty brand and play a key role in shaping and scaling the foundation of our Customer Experience. You wont just manage support - youll design how it operates.
If you believe customer service is a growth engine (not a cost center), this role is for you.
What Youll Be Responsible For
- Owning the day-to-day Customer Experience across email and social channels
- Managing high-volume inquiries with empathy, speed, and clarity
- Resolving shipping, returns, refunds, and product-related issues end-to-end
- Identifying recurring problems and addressing root causes proactively
- Building simple, scalable support processes and internal guidelines
- Maintaining accurate documentation and clean CRM operations
- Anticipating issues before they escalate
- Working independently, making decisions, and moving fast without waiting for permission
Why Join Us?
- A high impact role in a growing international brand
- Real ownership and autonomy
- The opportunity to build and shape support processes from the ground up
- A fast-paced, entrepreneurial environment
Requirements: - 2+ years of experience in customer support or another high-touch, customer-facing role ( Ecommerce is a strong advantage)
- Native English speaker with exceptional written communication skills
- Ability to stay calm, sharp, and solution-oriented under pressure
- High ownership mindset - self-driven and independent
- Systems thinker who operates proactively and deeply cares about customer trust
This position is open to all candidates.
