דרושים » שירות לקוחות » Customer Experience Op Manager, International Beauty Brand

As a Community Associate, youll be the primary point of contact for the Community and act as the face ! You will report to your building each day to support the Community Management team to achieve the following:
Build a welcoming and collaborative community environment amongst our members through events and building relationships between members!
Ensure that your building is fully operational and processes are running efficiently.
Drive growth and promotion of WeWork-provided service offerings.
Take direction from the Community Lead and the Community Manager to support the Community Team and members as necessary.
All of this while illustrating core values and working towards achieving our mission.

In this role, your responsibilities will Include, but wont be limited to:
Front Desk Management:
- Cover the front desk during the buildings set business hours and be an on-site point of contact, easily located on the member floor or at Community Bar.

- Anticipate member and guest needs before they arise using relevant information collected about members to enhance and personalize their experience.
- Ensure building Specific forms are up to date including pet forms, filming requests, bike room requests, etc.
- Keep the front desk clean and organized.
- Notify members of any food deliveries and couriers.
- Answer any questions from members and guests related to the building including way-finding, policies and procedures, community etiquette, etc.

Events and Membership Engagement:
- Provide feedback on programming types (based on member makeup) and evaluate events based on attendance, satisfaction, and impact to the appropriate event team.
- Consistently celebrate members successes and milestones through gifts and notes.
- Distribute all necessary info to promote the event including posting of weekly events posters and individual event posters.
- Ensure building-specific operational requirements are met for each event (elevators, HVAC, etc).
- Input notes into Spacestation or equivalent system about Members.
- Identify and execute opportunities to connect members with each other.
- Know and recommend local restaurants, food delivery services, catering options, team outing venues, post office, shipping center, supply store, etc.
- Be active on the member network to engage members.
- Know and explain policies and procedures and communicate, inform, and update members on building issues.
- Write and send broadcasts relating to building updates.

Building Operations and Management:
- Conduct morning walkthroughs to address any issues, Escalating any recurring issues to your manager and/or relevant cross-functional teams.
- Receive, process, sort, and organize all mail.
- Locate and issue post via the regional system to members upon request.
- Keep the mailroom organized and clean.
- Return to Sender for unidentified mail and former member mail after 30 days of no-pick up.
- Ensure courier parcels have all the correct details for scheduled pick-ups.
- Investigate, escalate, and resolve lost packages.
- Know and explain policies and procedures around mail and mailroom.
- Track, audit, and organize keys collected and distributed.
- Manage keycard stock and request new inventory as needed.
- Collect keys and key cards upon move-out.
- Review location and how to use each piece of Emergency Equipment.
- Provide support for an automated coffee machine for guests and members.