The Customer Experience Team plays a critical role in ensuring customer satisfaction and loyalty. They act as the first point of contact for customers, addressing inquiries, resolving issues, and promoting company products. Their goal is to deliver exceptional support and build
lasting relationships with customers across European and Israeli markets.
Requirements: ? Deliver exceptional service to MO Customers in Europe Israel
? Assist customers across all communication channels with a customer-first approach.
? Proactively communicate, handle complaints, and ensure timely follow-ups.
? Analyze customer needs and propose tailored solutions.
? Resolve issues effectively and take preventive measures to avoid recurrence.
? Promote suitable products and services aligned with customer needs.
Achieve Customer experience Team targets.
Required Skills
Experience: 1-3 years in Customer Service (mandatory).
Language Requirement: English -Mandatory, Hebrew -Advantage
Proficiency in Zendesk or similar platforms -Advantage.
Strong verbal and written communication skills.
Excellent customer service and problem-solving abilities.
Passion for providing great service and building customer relationships.
This position is open to all candidates.
