application
to loan closure. Non-bank lenders in Israel use it to run mortgages, business loans, project
finance and consumer credit. Our team works from Israel and Bulgaria.
We're looking for a Customer Support & Enablement Specialist to be the first person our
clients reach when they need help, and the one who trains their users on our applications.
You'll also keep the day-to-day work around each client running on time, together with our
Client Delivery Manager and Tier 2 support.
What you'll do
• Be the first point of contact for client requests: triage and log every request in Jira,
respond within the SLA, and own it end to end so nothing falls through the cracks
• Resolve how-to questions and known issues, handle service requests such as adding or
removing users and permissions, and run the first check on system alerts, collecting the
details Tier 2 needs to investigate
• Train client users on our applications during onboarding and after new releases, in person
and online, and run targeted training sessions to deepen system adoption
• Keep client operations on track: schedule status meetings, update the open-issues list
from Jira and track retainer hours
• Partner with the Client Delivery Manager on releases and new-client onboarding, and
back up Tier 2 support during absences
Requirements: • 2+ years of experience in application support or customer success with B2B clients
• Experience training end users on software applications, in person and online
• Hands-on experience with a ticketing system, such as Jira Service Management, and with
SLA-based support
• Tech-savvy and quick to learn new business systems
• Excellent written and verbal communication in Hebrew and English
• Advantage: experience with Salesforce or financial systems, preferably in credit or
mortgage environments
15 Hamelacha st., Rosh Haayin, 4809136, Israel 1 of 1
Skills & attributes
• Service-minded: patient, courteous and proactive, even under pressure
• Highly organized and precise, with strong attention to detail
• A confident presenter who explains complex systems in simple terms
• Clear, concise writing for tickets, user guides and client updates
• Good judgment on when to solve an issue alone and when to escalate, and to whom
• Documents the work and suggests process improvements
• Can-do, self-managed team player
Why join us
• Real impact: you're the person our clients' users rely on every day
• A close view of how lenders run their business on a modern credit platform
• Hands-on learning across Salesforce, Jira and the full credit lifecycle
• A small team where your voice is heard and decisions happen fast
• A warm, collaborative atmosphere, with colleagues in Israel and Bulgaria
Details
Full-time
Afek Park, Rosh HaAyin
Hybrid (3 days in office)
Reports to the VP Customers & Growth
*
This position is open to all candidates.
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