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Come Join us as a member of the Technical Support Team , where you will take part in facilitating and managing technical support and monitoring.
Main Responsibilities:
Being part of our customer facing team responsible for technical support and troubleshooting
Working in a 24/7 support hours' shifts
Gathering detailed technical information as needed and investigating issues to solve problems, evaluate and escalate priority issues as needed.
Spotting common trends and underlying problems
Providing reliable resolution of critical and high impact problems for customers
Updating self-help documents so customers/employees can try to fix problems themselves
Working closely with our developers and technical teams to solve customers problems efficiently and improve our product
Creatively suggest and build software work-around solutions, including occasional scripting/ coding and customizations
Part and full-time/ weekends position available

We are looking for Senior Software Engineer, Clinical Applications Team.
Your responsibilities will span from design to implementation of a complex,
time critical, microservices based system, that leverages events driven design to handle large volumes of clinical data and provide advanced interface (mobile and web) to manage clinical workflows.
You will collaborate with various teams, including the AI, data and product teams, in order to deliver the best code using high end technologies.
Tech stack:
We are running on AWS and using various technologies to run our services. Our services are python based and we leverage various open source technologies to achieve scale, performance and robustness, such as rabbitMQ, Redix and Elastic. We are always open to new technologies and tools that will help us to do our job even better.
You will:
Be the owner of your domain to ensure code quality, performance, and our products scalability
Build our products using microservices written in Python
Work closely with stakeholders across the organization, including product, design, data and other teams
Proactively coach and mentor other developers and help them elevate their skills

We are looking for a brilliant, quick-learner Data Engineer for our data engineering team - an independent logical thinker who understands the importance of data structuring for macro-business decisions.
The position combines high technical skills with business orientation, working closely with the analysts and the R&D team, and affecting the company's cross-departments decisions directly. Our Data Engineer should have the ability to speak in technical and practical terms, and more importantly, lead from one to the other, while dealing with challenges and creating them - to make our team even better than it is.
Roles and Responsibilities:
Creating and structuring end-to-end data pipelines & ETLs: from the source all the way to the analysts hands, enabling them the ideal conditions to make smart and data driven business decisions.
Cracking top industry data challenges while initiating and building creative technical solutions - in house Device Graph, Server-to-Server to multiple systems, Privacy challenges, Online-to-Offline and more.
Deep understanding of the business needs, technical requirements and the companys roadmap - and translating it into custom made data solutions and scalable products.
Craft code following best practices to ensure efficiency, while integrating CI/CD principles.
Writing multi-step scalable processes from more than 50 data sources - Marketing. Operations, CS, Product, CRM and more... tying them up to a valuable & useful source of insights for the analysts.
Understanding data challenges and weaknesses, and managing high standards monitoring and reliability processes.

We are looking for a brilliant Marketing Analyst, who is a quick-learner and independent logical thinker for our Marketing Analytics team.
The position combines deep business & Marketing understanding working closely with the Marketing teams, generating data driven insights, developing processes and tools, improving and innovating measurement solutions.
Collaborating internally and externally with marketing platforms and 3P vendors to sustain our position as a leader in leveraging marketing data and measurement .
Our Marketing Analyst will be part of the team that brings superpowers to our marketing teams, and allow the company to achieve its ambitious goals
Roles and Responsibilities:
Measure the performance and effectiveness of marketing investment across diverse set of marketing channels, with a focus on paid social media
Lead Analytical processes, challenge the status quo from hypothesis to actionable insights
Turn great ideas into automated and scaled data-driven processes
Work closely with the Marketing teams teams to Identify opportunities, and measure their impact

As a Data Engineer, you will play a pivotal role in shaping our evolving data culture. You will be responsible for collecting, organizing, and analyzing data to provide valuable insights that drive informed decision-making across the organization.
This is an opportunity to join a dynamic team and contribute to the development of data-driven solutions that drive business growth and innovation. If you are passionate about data and thrive in a collaborative environment, we encourage you to apply.
Responsibilities:
Collect and gather data from various sources, both internal and external.
Organize and clean datasets to ensure accuracy and reliability.
Utilize appropriate tools and software to analyze and visualize data effectively.
Collaborate with cross-functional teams to identify data needs and requirements.
Develop and implement data collection strategies to support business objectives.
Interpret data and provide insights to inform decision-making processes.
Create reports and presentations to communicate findings and recommendations.
Assist in the development of data-driven solutions to address business challenges.
Stay updated on industry trends and best practices in data analysis.

We seek a customer-focused Technical Support Engineer to join our dynamic support team.
As a Technical Support Engineer, you will provide exceptional technical assistance and troubleshooting to our clients, ensuring their seamless experience with our platform. Your expertise and dedication will be crucial in driving customer satisfaction and loyalty.
In this role you will:
Develop a deep understanding of our data integration platform, staying up-to-date with new features and enhancements
Deliver timely and effective technical support via various channels, including ticketing system and online meetings, addressing inquiries, issues, and concerns promptly and professionally.
Investigate and resolve technical problems reported by clients, escalating complex issues to the appropriate teams for resolution.
Collaborate closely with cross-functional teams, including product development and engineering, to ensure prompt issue resolution and continuous product improvement.
Assist in conducting product training sessions for clients, empowering them to utilize our platform efficiently.
Accurately document support cases, tracking their progress from initiation to resolution and keeping clients informed throughout the process.
Contribute to the development and maintenance of our knowledge base, creating helpful articles and resources for self-service support.

we are looking for an experienced Technical Support Team Leader who will lead a team of 6 Technical Support agents.
The Team Leader needs to have a solid technical background as well as leadership background to effectively support and drive success of our Tier 2 Technical Support Team.
This role requires the ability to prioritize and multitask, solve problems and manage incidents professionally as well as to inspire greatness and drive achievement of KPIs across the team.
Role definition and responsibilities:
Create an inspiring team environment and lead a Team OF 6 T2 Technical Support Agents located across global sites
Delegate tasks and set deadlines for completion
Monitor team performance & metrics
Drive continued achievement and improvement of KPIs
Carry out weekly / monthly analysis to identify trends and suggest proactive actions to improve performance
Discover training opportunities and provide coaching sessions for Tier 2 and Tier 1 Support
Drive the Knowledge article writing initiative
Attend customer calls with Key clients where necessary as the technical expert
Work closely with our R&D department tracking bugs and driving to meet SLAs
Report to management and stakeholders about KPIs and results

We are looking for a SeniorFull-Stack Engineerto join ourPlatform Monetization Group.
If working in a hyper-growth startup with cutting edge technologies and a dynamic team sounds interesting then this is the place for you!
As part of your role you will:
Learn and deep dive into new technologies in an agile environment.
Work with a wide variety of technologies and services.
Have responsibility for large-scale, event-based services emphasizing efficiency and optimization.
Work in a cloud-based environment with the most advanced development ecosystem and top technologies Docker / Kubernetes / Prometheus / Okteto / AWS / Grafana / Coralogix.
Own responsibility for our key strategic systems with extreme-ownership practices and long-term domain involvement.
Have E2E ownership ideation, design, development, build, release, and monitoring.

We are looking for a Software Engineer 2, Backend (Java).
As a member of our Ad Review team, youll solve technical challenges, including the design and architecture of a back-end handling billions of requests per day, work on versatile platforms and solve large scale problems. Ad Review allows publishers leveraging our MAX platform to gain transparency and visibility into the ad inventory running in their apps.
The Impact Youll Make:
Develop and maintain large-scale distributed systems
Collaborate with various engineering teams to meet a wide range of technological challenges
Collaborate with cross-functional teams to identify requirements and plan new features.
Troubleshoot and resolve issues that arise during development, testing, and production.