As a key member of the Customer Program Management Team for our Enterprise business units, we are looking for a Senior Customer Program Management professional who will be responsible for customers' activities, leading both internal and external technical & operational program execution with our major cloud service providers and enterprise customers. Come join the team and see how you can make a lasting impact on the world!
What you will be doing:
Execute the program plan you craft by identifying, and assembling the core team, formally kicking off the project with customers, developing a joint project timeline, supporting the design-in effort by providing technical collateral, leading engineering design reviews, ensuring the implementation of any customer-required features, driving resolution of all blocking issues, and ensuring timely customer acceptance and production deployment.
Coordinate and lead sophisticated technical engineering-to-engineering discussions related to system architecture, firmware, device driver, system management, deep learning algorithms, and/or AI workloads.
Align multifaceted global cross-functional team of software & hardware engineering, manufacturing operations, product quality, supplier procurement and/or account executives to lead product changes to product productions on-track.
Regularly report the program status to customer and executive management.
Identify interpersonal learning opportunities for continuous improvements.
Develop a close working relationship with customer development teams and use creativity to find solutions to their issues.
Requirements: What we need to see:
B.Sc./M.Sc. in Electrical Engineering or Computer Science or equivalent experience.
8+ years in Information Technology industry with a focus on program management.
Proven customer and technical savvy born of implementing sophisticated programs deploying servers in data-centers.
Supreme leadership skills across broad and diverse cross-functional teams.
Strong analytical and problem-solving skills.
Experience leading global projects.
Travel <5%.
Ways to stand out from the crowd:
Extensive experience in leading programs with external customers on deploying computing servers at large data-centers with high-reaching goals and timelines.
Consistent track record of working cross-functionally with multiple partners distributed across the globe.
Understanding and knowledge of cloud technologies such as Amazon Web Services, Google Cloud Platform, or Microsoft Azure including GPU computing and networking architecture.
This position is open to all candidates.